Last updated July 24th, 2021
Newton Group or sometimes referred to as Newton Group Transfers is a timeshare exit company that first started providing exit services in 2005. From 2005 and until it became a fully independent in 2013, the company operated under the umbrella of The Newton Group ESA which is a software company that specializes in customer relationship management (CRM) software.
Headquartered in Grand Rapids, Michigan, Newton Group also has a location in Chandler, Arizona. As a third “part” of this company, Newton Group also co-founded a law firm called DC Law Firm which only focuses on timeshare exits legal issues. Gordon Newton is the president and co-founder while Theo Panopoulos is the CEO of Newton Group.
An Analysis of Newton Group’s Website
First impression of the Newton Group’s website is that it is full of information and activity. The main visual on the homepage is a montage of client testimonial videos that slowly zooms out as the number of video testimonials increase. The montage is complimented by a moving ticker at the bottom of the home page which displays several (positive) news headlines involving the company.
Along the top of the page, there are various claims such as “#1 Trusted Name in Timeshare Exit” and “The Nation’s Longest Standing Timeshare Exit Company Helping Thousands over 15 Years”. Scrolling down the page, we see additional statements supporting these two claims including a carousel of clickable customer testimonials and links to off-site reviews such as Google, BBB, TrustPilot, SoTellUs and even Glassdoor.
For our readers who are not familiar with Glassdoor, Glassdoor is a website that publishes jobs, employee reviews and other information about companies that are specifically employee related, not customer related. We like to read through Glassdoor reviews when we are not able to find much about the people or the company as the reviews help provide insight as to how the company treats their employees and sometimes customers. We find it refreshing to see Newton Group provide the link which shows transparency.
Following the customer testimonial section, we see a block of logos belonging to AARP, FOX, CBS and other news sites along with a video titled “Newton Group Media Highlight Reel” which is a 7.5-minute video interview with Gordon Newton on “Tampa Bay’s Morning Blend”.
The home page was certainly designed to establish instant credibility and trust with potential clients. Some may also view it as “brag sheet” of sorts. Newton Group understands that most visitors to the company website are potential victims of scams, so the company has taken extra steps to alleviate any concerns about the company.
After the “Home Page”, we toured the “Company” page accessible under the top navigation and under “About” to see if we can learn more about who works on the Newton Group Team. We did not find the standard page that lists faces, titles, and names like we prefer. What we did find was a video that highlighted a couple of employees including Gordan and Theo and others discussing some of their core values and company culture. It is also reinforced that the people who work for the company truly wants clients to trust them. While we did not see the standard “list”, we did get to see and hear a few of the company’s employees speak.
There are additional pages under the “About” navigation that provides information on the law firm, consumer guide, newsroom, blog, a page dedicated to credentials and a page describing the company’s services which we summarized and outlined below:
- You receive a personalized, no obligation timeshare exit plan
- The company offers 2 services but one flat fee. The two services are exit service(s) and personal legal representation.
- Constant honest, communication
- A safe and legal end to your timeshare meaning attorneys will work on your behalf acting solely in your best interest.
An interesting website feature that caught our eye was a “guest login” link that appears to provide access to a webinar in which you would enter a code to view and a way to safely and securely review and sign documents that the company has prepared for you.
Lastly, we explored the “Reviews” section which include customer and employee testimonials. Both pages are great especially the “customer testimonials” as the reviews appear to populate in real time, so you do not have to leave the company website to read reviews.
Except, they are not populated in real time but are instead, screen grabs of the reviews from the various platforms. Many are not current although the timestamp of the review may state, “an hour ago”.…regardless, we did verify that the reviews are actual reviews.
The company also added a few video testimonials to the page. The other section under “Reviews” is the “employee testimonial” page which features a video and block quotes from actual employees. This is not something we normally see on a timeshare exit company website.
Overall, the website is great. Informative and utilizes a modern design.
Regarding overall web presence, Newton Group has a well populated YouTube Channel, an active Facebook page. We did a “spot check” on Gordon and Theo and other than locating a LinkedIn profile for them, we did not find anything of significance that wasn’t already listed within the company website.
Newton Group Transfers Reviews
While you can read many of the reviews on the company website, we also explored “off-site” reviews to discover additional information about Newton Group.
As of 3/4/2021, Google shows a 4.5 star out of 5 rating for their Chandler location based on 72 reviews. We did not locate a set of Google reviews for Michigan. We looked at their lowest ratings first which are rated 1 star each and do appear to be fake just as Newton Group stated. The lowest ratings also happen to be the most recent.
One of the company’s highest rating was provided by Tom Rinker who also shared a picture and shared the same review on another reviewing site, “SoTellUs”.
The Newton Group holds a 4.8 star rating out of 5 on TrustPilot and has 393 reviews where 84% of those reviews are positive. We reviewed the negative reviews first and did not find too many where the company responded to the reviews. Not sure why as most timeshare exit companies make every effort to respond to clients especially when the review is negative.
The review below is from August 2020 and implies that Newton Group may not have been fully transparent about the company’s services.
It appears Mark was trading his timeshare for vacation ownership and then paid a fee upfront to another company to list his timeshare. We are not sure which other company he is referring to and we did not see any other reviews that mentioned transferring and listing of timeshares. Newton Group clearly states on the website that the company is not a listing or exchange company. Unfortunately, Newton Group has not responded to the review as of 3/4/2021 so we do not have more information to share.
The Better Business Bureau (BBB) which accredited the company in 2011, currently shows Newton Group has a 4.75 star rating out of 5 with 233 review and 32 complaints closed in the past 3 years.
Here is a 5-star review from 11/2020 where it seems like Newton Group reached out to the customer to discuss exiting their timeshare.
We wonder if the seminar Yasmin mentions is the “webinar” which can be viewed after logging into the website? Sounds like whatever was discussed in the seminar (or webinar) eased Yasmin’s suspicions about Newton Group and Yasmin was able to successfully exit her timeshare.
While the company does have a Facebook page for the business, the Facebook page is not configured to collect reviews.
As you can see, ratings are overall good.
How Long is the Newton Group Process?
Like many other timeshare exit companies, the company does not post a specific timeframe on the website so we scoured some reviews to see if we can discover additional information that we can offer as a guideline. You may have noticed that Yasmin in the BBB review above mentioned a time frame of a year and half. Other reviews mention that Newton Group worked in a “timely manner” while others mentioned time frames between 3 months to 2 years.
Every case is different so it would be difficult for any timeshare exit company to provide a time range for the client. Be wary of any timeshare exit company that does so.
Newton Group Transfers Cost for Services
There is no mention of cost on the company website, but some former client reviews mention the costs of “4 years of maintenance fees” and refer to payments as “initial” which equates to “up front” costs.
We encourage you to read through the reviews to gain more insight and understand that every case is different so while you may see mentions of specific costs, use the information as a guideline only.
Newton Group Transfers Connection with Wyndham
Back on 3/1/2021 we spoke with a Wyndham timeshare owner on Live Chat that was asking questions about Newton Group Transfers’ services. This customer mentioned that they had spoken to the Wyndham Ovation department and was referred to Newton Group Transfers from Wyndham. This struck as odd because the Wyndham Ovation department is supposed to be how Wyndham owners can “deed back” or “give back” their timeshare directly to Wyndham.
At this time, we’re unable to clarify why Wyndham was referring its timeshare owners to Newton Group, but it could be a good sign that Newton Group has some sort of inventory recovery program set up with Wyndham. If this is true, it would mean that Newton Group may be a good option for Wyndham timeshare owners who are unable to give back their timeshare to Wyndham for one reason or another.
Newton Group Concluding Thoughts
While Newton Group appears legitimate and provide great services to the company’s clients, we see in the multiple reviews that the company does ask for fees up-front. In all fairness, we do not see any language on the company website that implies a “satisfaction guarantee” or “a refund of money”.
We like to recommend timeshare exit companies that offer an escrow payment option, so the exit company is not paid in full until after the timeshare is cancelled. No money is released to the timeshare exit company until the successful termination of the client’s timeshare contract. Learn more about escrow and why you should care here.
If you want to find out more about low up-front fee escrow payment options or timeshare exit companies, engage in our live chat or fill out our contact form.