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March 11, 2021

Timeshare Termination Team

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    Timeshare Termination Team, formed in 2011, is a veteran owned company formed that was co-founded by former Marine, Brian Wilbur and his wife, Holly. The timeshare exit company is headquartered in Aurora, Colorado and has 2 additional locations in Tampa, Florida and Tempe, Arizona at the time of this review. Their CEO is Joanna Brown.

    This timeshare exit company offers a unique “You First Approach™” that includes a Straight Facts Guide™ that provides education, insights, and knowledge so a potential client can make an informed decision about what to do with their timeshare. Secondly, the approach offers a Money-Back Exit Guarantee ™ that will safely, legally, and permanently get you out of your timeshare. Lastly, it includes a Step-by-Step Exit Map™ that outlines the process and how the exit process will work for their client.

    And to make our readers aware and for transparency, upon reviewing their business profile, we also noticed that this company is also known as Vindaloo Travel Network, LLC. other than an alternate business name, there is nothing else significant to report as using alternate business names in any industry are common practice.

    An Analysis of Timeshare Termination Team’s Website

    First impressions of the Timeshare Termination Team’s website is that it utilizes a modern, mobile friendly website that makes it easy to find information. A visitor is immediately greeted with a form with a request to complete if you are ready to be financially free of your timeshare.

    Along the top and bottom is plenty of navigation that will bring you to additional areas full of information including links to the social media sites which include Facebook, Linkedin, YouTube, Yelp and Google. You can also find some of their interviews, also posted on YouTube here on the “Experts” page.

    We always like to check out the “About Us” and found more about the company and the team on the “About Us” page and the “Our Team” page.

    This gives us some insight into learning more about the company and who is behind it. On the main landing page for “About Us” they quickly describe why the company was formed and why it was formed. We found a list of company values:

    • We live integrity.
    • We value people.
    • We bring passion.

    Under each value, is a brief description of each. Right off the bat, you get a sense that this is an emphatic company that understand the financial stress and dilemma their potential client may be in.

    After getting a sense of who and why, we jump over to their “Our Team” page so we can hopefully see faces and names of their team. We were not disappointed as the page is full of names and pictures each clickable that brings you to a separate page that contains a blurb and a quote about each person. Some are populated with the extra information and some are not.

    We also noticed that the company has two in-house attorneys, so it appears the company does not outsource the legal portions to an outside vendor.

    Overall, a great “About Us” page. It appears that the company has a small team. We took a quick look at their LinkedIn profile and do see the company has a total of 15 employees listed on LinkedIn.

    Our second stop is the “Client Testimonials” page found under the “About Us” page. The page contains some very nice lifestyle pictures along with quotes from former clients. Honestly, the pictures seemed so nice, its hard to know if they are actual pictures of the reviewers but we cannot confirm and will assume they are genuine.

    The company refers to testimonials as “Freedom Stories” which has a nice “sound” to it and admittedly, Timeshare Termination Team has a nice way of displaying the testimonials which feature a quick blurb, pleasing pictures and a link to a professionally made video of the happy client providing their testimonial. This company may have a nice marketing budget which allows for such polished testimonials and pictures. We also noticed the same videos and testimonials are cross posted on other platforms such as Facebook and YouTube.

    Overall, the company website has plenty of information to help educate and steer people away from potential scams. We found lots of call to actions to complete their form for a FREE consultation which is great because every situation and contract is unique so its best to discuss your specifics with any timeshare exit company as there is not a “one size fits all” exit approach.

    Timeshare Termination Team Reviews

    As mentioned before, Timeshare Termination Team features video testimonials of customers positively reviewing their services. This speaks highly of the company’s reputation due to the amount of effort such customers had to have put in to express their gratitude towards the business. The company also links to outside reviews, showing confidence in their own reputation. You can find the links to Yelp, Facebook and Google along their bottom navigation.

    Reviewing “off-site” reviews is a great way to learn more about the company and overall, Timeshare Termination Team reviews are very positive.

    As of 2/20/2021, Timeshare Termination Team has an “A+” ranking on Better Business Bureau (BBB) specifically for their Colorado location. The company currently has a 4.74 star rating out of 5 and only 27 reviews. The oldest rating is 2018 and have zero complaints.

    We looked at the lowest rating and it seems like the low ratings were due to scheduling issues:

    The Timeshare Termination Team responded and apologized for the misunderstanding. See below for the company’s response:

    Timeshare Termination Team also has a second BBB page for their Tempe, Arizona location.

    The company currently has an A+ rating along with a 5-star rating based on one review. Both BBB locations show that this company has been in business for 9 years.

    We did not see a link from the company website to TrustPilot ratings however the company is rated high with a 4.4 star rating out of 5. The company has 15 reviews with 87% of them rating “excellent” and 13% of them rating Timeshare Termination Team as “great”.

    On Google, Timeshare Termination Team has 2 sites for Google ratings. If you want to review the Google ratings for Colorado, be sure to type in, “Timeshare Termination Team, Colorado” so you are brought to reviews for the headquarters.

    As of February, the company has 24 reviews with a 4.7 star rating out of 5.

    The Arizona location shows one review and its only a 1 star. The reviewer complained about not receiving a timely response, however Timeshare Cancellation Team noticed that the reviewer was not in the company’s system and that perhaps the reviewer confused them with another timeshare exit team. To date, the comment remains on Google.

    Overall, the reviews are very positive and in accordance with this company’s value statements. We see a lot of comments mentioning great customer service, all questions were answered and a dependable staff.

    We also noticed that Brian and Holly, the co-founders are highly involved in networking in the Colorado area as reviewers mentioned meeting one or the other at events like Race for the Cure, Taste of Colorado, Trade Shows and other networking and community events.

    Timeshare Termination Team Cost for Services

    The Timeshare Termination Team cost is not displayed online. This is like other timeshare exit companies due to the individualized nature of the services timeshare exit companies provide. Costs for timeshare cancellation services vary based on many factors, and so fees vary on a case-by-case basis and the Timeshare Termination Team company mentions this in several places on the company website.

    Also, at the time of this review, upon a page refresh we received a pop up in the bottom right corner displaying a message, “This month only: Get a Maintenance Fee Credit. Learn More.”

    We clicked on it and was taken to a form to complete for FREE consultation.

    Regarding the free maintenance credit, the offer was that if you terminated your contract with Timeshare Termination Team “this month” which at the time of this review was February, you will get what you paid for in 2020-2021 maintenance fees back in the form of a credit towards the cost of services. While a nice offer, this appears as though the company does have up-front fees for services.

    We were able to locate a December review where an unhappy client mentioned the timeshare termination team cost of $4,000.

    Another client mentioned it was not a “cheap” process but was well worth it. In all fairness, we do not know the specifics of the cases and we understand that every case is different so costs will be based on the client’s unique case. However, we do recommend using a company that offers escrow services instead of paying fees up front.

    Timeshare Termination Length of Process

    Like most Timeshare exit companies, a timeframe is not listed on the website.

    However, we found some insight from reading customer reviews where times frames were vaguely mentioned to be several months to “quick”.

    One Google reviewer cited 14 months:

    Timeshare Termination Team’s 100% Money Back Guarantee & Concluding Thoughts

    Timeshare Termination Team mentions a 100% money-back guarantee on the “Our Process” webpage and as part of the company’s “You First Approach ™”.

    This implies that the company charges its clients up-front for services.

    While, overall, Timeshare Termination Team appears legitimate and has a positive reputation, we always like to recommend that our readers work with a timeshare exit company that offers a low up-front fee escrow payment option. This option allows for the charge of the timeshare cancellation service to be initially made to a third-party holding account that only releases the funds to the timeshare exit company itself upon the successful cancellation of the timeshare contract, ensuring protection from scams where the business could charge directly up-front and disappear with the money.

    Learn more about escrow and why it’s important here.

    If you want to find out more about low up-front fee escrow payment options or timeshare exit companies, engage in our live chat or fill out our contact form.

    Resort Advisory Group Review

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      Resort Advisory Group located in Irvine, California advertises as a full-service advocacy group that claims to have a proven track record of resolving unwanted timeshare contracts legally and quickly.

      Once past the business’s website’s flashy intro video which shows a very active, bustling office, a visitor can find the necessary information about the company and the services offered. Additionally, the company provides a brief FAQ section which elaborates on some of the specifics of their services.

      Another feature of the website is a calculator with a headline asking if you were informed of your timeshare’s actual cost which alludes to their business model of helping timeshare owners cancel their timeshares based on fraudulent misrepresentations during the sales process.

      7 Step Process

      Resort Advisory Groups explains the lifecycle of consultation through the final step of asking clients for an honest testimonial in their “7- step process”.

      Step 1

      The first step is completing a form to start the initial free no-obligation consultation which is industry standard.

      Step 2

      An advisor will contact the potential client to review their timeshare contract. During this step, Resort Advisory Group will begin to gather all necessary information to help them understand the contract and any uniqueness of the case. The company will also provide a booklet explaining the process and what would be needed to complete a proper assessment. This shows a goodwill effort on behalf of Resort Advisory Group to carefully review each potential client’s case in detail before working with a potential client, which appears a favorable sign towards their legitimacy and credibility.

      Step 3

      Next, the advisor will prepare a file for your case advisor. We are assuming the case advisor is a timeshare attorney, although this is not clearly stated on their website. While Resort Advisory Group does not claim to be a law firm, the company states that a timeshare Attorney and a Resort Advisory Group representative will contact a potential client to understand more about their case.

      In other sections of the site, the company only mentions an “advisory” or “case advisor”, so this can be confusing for the average visitor to their site.

      It is a possibility that the attorneys are part of their professional staff or a third-party relationship, however this is not made clear on the website.

      Step 4

      Step 4 is when the actual “case advisor” contacts you to review your case and discuss the exit plan.

      Step 5

      Step 5 is considered complete once your case advisory sends you a service agreement that allows their team of professional to start the process of resolving your unwanted time share contract. The service agreement will describe any fees required to resolve your case.

      The company also offers “fee escrow services” which means Resort Advisory Group will not get paid unless the company successfully relieves the client of all timeshare liability.

      In other words, the company is not paid in full until services are successfully rendered.

      Step 6

      Step 6 is concluded upon successful resolution which Resort Advisory Group will provide a letter to the client from the developer that relieves them of all further liability.

      Step 7

      The final step is when the Resort Advisory Group will ask for an honest testimonial.

      Diamond Lawsuit vs Resort Advisory Group

      Through our search, we were able to locate a news story dated January 21, 2021 about a pending lawsuit involving Diamond Resorts and Resort Advisory Group alleging false advertising. During Diamond’s discovery process it looks like the company was able to dig up a concerning note in the Resort Advisory Group customer relationship management system. See “Figure 1” below:

      We here at never recommend working with exit companies that simply tell you to stop paying your maintenance fees in order to achieve a successful “exit” from your timeshare. If you stop paying your maintenance fees, your timeshare will likely go into foreclosure and your credit score will likely drop significantly.

      Telling a timeshare owner to stop paying their maintenance fees to achieve an exit from their timeshare isn’t a service. You could have done that all on your own without the help of a timeshare exit company. This is the same technique that Timeshare Exit Team was using that we have criticized in the past.

      Resort Advisory Group Reviews

      Customer testimonials are not easily found on the website.

      There is a list of written customer testimonials on the home page in the form of a sliding banner which could be easily missed while reviewing other content on their website.

      Like most companies, you would not expect to find any negative reviews posted on the company website, so we reviewed other sites including the Better Business Bureau (BBB) to gain more information about this company’s practices and services.

      As stated on the website, the company has a BBB rating of A+ which is obviously, favorable.

      Resort Advisory Group had 8 complaints between the years of 2018 and 2021 and a total of 22 reviews.

      Here is a recent review from January, 2021:

      Five of the complaints were specific to the products and services provided by Resort Advisory Group.

      The Resort Advisory Group team appears to be very involved in the customer complaint resolution process as you will see the company responded via the BBB to any customer complaint. Of course, this is a requirement to maintain a good BBB rating however we have seen other timeshare exit companies completely ignore their current and former client posts on the BBB.

      At the time of our review, Google has provided a 4.3-star rating, out of 5 stars with 32 reviews. Overall positive comments were related to transparency, quick communication, and no pushy sales techniques.

      One of their reviews was allegedly written by a former employee who called the environment toxic and that Google reviews are mostly positive as the company provides gift cards to client’s for positive reviews. We of course, are not able to verify this claim.

      Most former employees will use a site called to air their workplace grievances so we found it to be odd that a former employee would use Google. Resort Advisory Group does not seem to have a profile so are not able to find any additional reviews about the company’s workplace practices, company size or reviews.

      Resort Advisory Group Cost

      Resort Advisory Group does not provide a flat cost since each case is unique which is in line with other timeshare exit companies.

      Instead, the company conducts due diligence to understand all aspects of the potential client’s contract and other facts before determining a cost which is a fair practice.

      In the news article we located regarding Diamond Resorts, the article mentions costs of up to $70,000 and beyond. See “Figure 2” below:

      Resort Advisory Group Process Time

      The company website mentions a timeframe of 6 and 12 months. We could not locate any reviews that clearly mentioned a time frame.

      We encourage all our readers to read through reviews posted about their potential timeshare exit company so you can learn more about their practices.

      Concluding Thoughts

      It is fair to assume that someone who is trying to dissolve their timeshare contract would be a skeptic of any company, so this is the mindset we adopt when conducting a review of a timeshare cancellation company.

      Overall, while their steps seemed to be clearly outlined, the full story of Resort Advisory Group is not fully depicted.

      According to the Better Business Bureau, Resort Advisory Group was formed in 2011 and has been accredited since 2016.

      Resort Advisory Group does not seem to have a large web presence like most companies that have been in business for almost a decade, so it is difficult to learn more about this company and who are the people behind the bustling office scene as depicted on their business website.

      Since we were not able to easily locate an “About Us” section on their website, we thought we would find more information on LinkedIn. The Resort Advisory Group’s LinkedIn profile shows a company size of 15 employees with only a few of the employees with full profiles including pictures. It is hard to know who exactly works for the company and what type of experience the team has. Do they truly have the “more than 50 years of combined experience of working in the timeshare industry” as their site states?

      The Resort Advisory Group’s website also provides a dedicated section to “Credit Advocacy” which advertises “US Credit Bureau”, a credit repair service. At first, this seems like it would make sense to use this type of service especially if the timeshare owner is experiencing financial duress due to their timeshare commitments and perhaps a goodwill gesture offered by Resort Advisory Group. However, if Resort Advisory Group will be getting you out of your timeshare, why would a credit repair service be needed?

      If you decide to explore working with this company, we would encourage you to educate yourself as much as possible and be prepared with questions when you contact them for your free “no-obligation” consultation.

      We review timeshare cancellation companies and help owners avoid scams.

      We like to recommend working with a timeshare exit company that uses a low up-front fee escrow payment option that allows service charges to first be paid to a third-party holding account rather than the timeshare exit company

      With a low up-front fee escrow payment option, the payment is only released to the timeshare exit business upon the successful cancellation of the client’s timeshare contract, preventing the company from disappearing with a customer’s money.

      Using such a payment option is the best way to ensure protection from scams

      Learn more about escrow and why you should care here.

      If you still have questions about getting rid of your timeshare, contact us through live chat, submit a contact form on the right side of the page or give us a call at 833-416-8796.

      EZ Exit Now Review

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        EZ Exit Now, started in 2013 and is a “faith based” timeshare exit company based out of Houston, Texas that assists timeshare owners with getting rid of their unwanted timeshare. Dan and Kristin Cobb are the CEOs for the company and the company also does business as Paragon International.

        An Analysis of EZ Exit Now’s Website

        The company website is full of information so there is plenty to absorb. We also observed the website domain name ends with a .org which is usually reserved for non-profit organizations. The website also mentions they are a faith-based organization which commonly use a .org extension. The company is certainly “for profit” and according to the Better Business Bureau, the company is filed as a corporation. This does not really matter, however we wanted to mention our observation as it could be a little confusing to a new reader.

        After getting past our first observations, we immediately looked at the “About Us” page. If you have read our other reviews, you will notice that we like to start with understanding who, what and why so we have a better idea of the company and the people involved. Once you get past the first two paragraphs which briefly describe the services the company offers, you will find the heart of the “About Us” information. There are a few paragraphs that explain that the company is:

        • Faith Based
        • Civic-Minded
        • Employer of Veterans
        • Affiliated with BBB, Christians in Business, Texas Association of Business, U.S Chamber of Commerce
        • The team is highly involved in the local community and have volunteered their time in cleanup efforts of Hurricane Harvey and Irma

        While all this information is great and shows the company has values, unfortunately, we don’t know who the “team” is as there are no pictures, titles or names on the page. We do not know anything about them other than…. they are nice people?

        Also listed under the “About Us” section in the top navigation are links to 2 other pages. One that shares information on how to get out of your timeshare. The other page titled; “Timeshare Scams” has a quick video that is just a quick commercial for the company.

        The page has tons of great information from describing what a timeshare is to how timeshare scammers operate which may sound all too familiar to our readers.

        Also, a simple but nice feature is a download feature or orange “print” icon at the bottom of each page in the event you need or want to print out the information and share it maybe with an elderly family member that may not have access to the internet.

        Next area of the company’s website we reviewed was the “Services” page where we watched a video of a watermelon exploding while dramatic music played as the text “Hit Your Timeshare with the Power of EZ Exit Now” appeared on the screen.

        Interesting and just a bit quirky.

        Once you are past the video, the page is filled with additional educational content and explains that the company is not a listing or transfer company and the company “always come through for their clients even if it costs them


        We always come through for our clients, even if it ends up costing us money in the end. We genuinely care about them, and it shows in the work we do on their behalf. “ ~ EZ Exit Now

        The process is described in 3 easy steps:

        1. Initial meeting and discussion of options.
        2. Sign and submit appropriate documentation.
        3. Reach a resolution and confirm your cancellation.

        We could not really find specifics on “how” or detailed steps the company takes to process a timeshare cancellation but did find language that mentions the company “offers reliable liquidation services” and the company does not offer listing or transfers services.

        On the “Exit-Timeshare” page, the company provides links on how to cancel with specific timeshares and in specific states. Some of the information would not apply to you if you are in a contract with a timeshare that is not listed and even so, we would still recommend you contact the business if you want to consider their services as every case is unique so consider the information as guidelines.  We also do not see any indication that the company only works with the timeshares listed on the “Exit-Timeshare” page.

        The “Testimonials” page, like the other pages, is full of information. The top section links directly to TrustPilot reviews and we do not see links to BBB, Google or Yelp reviews.

        In addition to some of the TrustPilot reviews are recorded conversations where Dan Cobb, the President and CEO of EZ Exit Now calls clients to inform them they are successfully “out” of their contracts.  The company refers to the calls as the final step or the “Woo Hoo” celebratory call. In the recordings, Dan mentions several times that the clients were “out of their timeshare” right when paperwork was signed or when “Dewey” or “Raymond” left the client’s home and the company still had to “clear the paperwork” at the county and at the resort level. Dan expresses that he likes to call his clients personally once the contract is finally terminated. The calls typically end with Dan requesting a quick sound bit of whether the former client recommends EZ Exit Now. Of the recordings we heard, they were recommending the company.

        The website also has a page dedicated to “Videos” that don’t appear to be EZ Exit Now’s own content, but content from various news sources in addition to the familiar “Dave Ramsey” video that we have seen on other timeshare exit websites. On the top right portion of the website, there are links to the company’s social media sites including YouTube.

        Overall, when comparing to other timeshare company websites, this website probably has the most informative content. We would encourage you to read through their information to help you gain broader knowledge and to better understand your specific situation.

        In terms of a web presence outside of the company website, we were able to locate a LinkedIn profile for Kristin Cobb, but not one for Dan Cobb. No additional insight into who may work for the company nor does the company have a Glassdoor.Com profile.

        EZ Exit Now Reviews

        EZ Exit Now “off-site” reviews are overall positive but we did see a steady increase in unhappy customers since our last review.

        The company’s rating on the Better Business Bureau (BBB) has gone down a couple of stars since our last review on 1/26/2019. In 2019, the company had an “A+” 5 (out of 5) star BBB rating, while now the company has a 3.22 (out of 5) rating and 9 reviews with a total of 7 customer complaints. The most recent review is from April 2020 and the company still holds an A+ accreditation.

        Here is a review that describes one reviewer’s perspective and EZ Exit Now’s response:

        For Google, the company has a higher star rating that the last time we reviewed them. In 2019, the company had a 4.7-star rating and currently, EZ Exit Now has a 5-star rating (out of 5) with 21 reviews.

        We did notice the most recent review was 10 months ago (from the date of this review article) and was very short and to the point.

        Facebook, like our last review, still shows 5 (out of 5) star rating based on 65 opinions. The most recent review was July 2020 and was negative.

        There is no response from EZ Exit Now to Mr. Lane although it seems like there may have been a response at one time that may have been deleted. Due to the length of the Facebook comment, we did not publish it in its entirety, so we recommend you visit the company Facebook page for more information.

        Trust Pilot shows 24 reviews submitted in the past 12 months. The company holds a 3.9-star rating (out of 5).

        The most recent review was from January 2021 and is below:

        Unfortunately, no response from the company and not many current reviews to reference.

        How Long is the EZ Exit Now Process?

        While no specific timeframe is mentioned on the website, we did hear Dan Cobb mention in one of the audio recordings under “Testimonials” that the fastest time the company was able to get someone out of their timeshare was about 60 days and most often the length is 90 days. In the review from Trust Pilot, it seems that case took over two years, but we do not have insight to the specifics for the case. Some reviews describe the overall length as “took longer as anticipated.” Leticia, who provided a review on BBB mentioned the process took about a week.

        EZ Exit Now Cost for Services

        Like other timeshare exit companies, the EZ Exit Now cost is not displayed on the web. This is due to the individualized of the services that timeshare exit businesses provide. There are so many factors that go into cancelling a timeshare that most timeshare exit company fees vary on a case-by-case basis. In the TrustPilot comment above, the reviewer mentions a cost of about $6,100 while other statements from reviews are generic of vague and simply state, “cost a lot of money”. We encourage our readers to read through reviews as sometimes you will find great “nuggets” of information about the company that you may not find on the company website.

        Additionally, a review on the BBB site and another on TrustPilot makes it seem that EZ Exit Now will pay for all maintenance fees while the contract termination is in progress.

        Of course, any mention of specific cost in a review should be referenced as a guideline and not an exact cost.

        EZ Exit Now’s 100% Satisfaction Guarantee & Concluding Thoughts

        We were not able to locate specific language on the company’s website that promises a “100% Money Back Guarantee” or “100% Satisfaction Guarantee”. However, it is implied in some of the reviews and a quote on the company site states, “We always come through for our clients, even if it ends up costing us money in the end.” leads up to believe the company offers a type of refund if the company is not able to provide services or is no successful and the company also charges customers up-front fees for their timeshare contract cancellation service.

        While EZ Exit Now appears legitimate, we like to recommend timeshare exit companies that offer an escrow payment option, so the exit company is not paid in full until after the timeshare is cancelled. No money is released to the timeshare exit company until the successful termination of the client’s timeshare contract. Learn more about escrow and why you should care here.

        If you want to find out more about low up-front fee escrow payment options or timeshare exit companies, engage in our live chat or fill out our contact form.

        OUR GOAL

        Our goal is to help timeshare owners find a reputable timeshare exit company to work with. We like to recommend timeshare exit companies that offer a low up front fee escrow payment option, so you are protected from scams. Contact us to receive a free timeshare exit consultation.


        Always contact your resort or timeshare developer first before contacting a timeshare exit company. Some have exit programs of their own that can assist you with a timeshare cancellation

        Privacy Policy is not a law firm.

        Free Consultation: 833-416-8796