Based in San Antonio, Texas, Consultants Helping Individuals, or CHI, is a timeshare exit company with eight years of experience in the industry. They claim to have an accumulative thirty years of experience in the timeshare management business and that they have brought over forty thousand timeshare owners to reach a better solution with their timeshare companies. With these hefty claims and supposed wealth of experience, can they really be trusted to release you of your timeshare woes?
Consultants Helping Individuals Website Review
The website upon first glance is clean and well organized. They have a unique logo that sets them apart from other exit companies, appearing to be a lighthouse and compass combined. The colors all match and make the site look neat without being garish. The clean blue and white along with the tasteful stock photography set a good impression right away.
You are also immediately met with a message that states their clear purpose and a button where you can request a free consultation. It is good to know right off the bat what you’re supposed to expect from this company and how you can contact them, but also have plenty of other information available for your perusal outright. You can also tell that their site updates frequently as it has mentions of the COVID-19 pandemic and how they are offering solutions to clients who feel stuck without the ability to travel.
If you look a little further down you are also given their CHI guarantees that assure potential clients they are not representatives of any resort so they will prioritize you over your timeshare, that they offer a variety of solutions for each individual client, and that they have a 100% satisfaction guarantee. They want to ensure potential clients before they ever contact them that they understand your situation may be difficult, especially in current times and they will work with you to find the right option for you. They also boast that they have an A+ rating from the BBB, which is confirmed by their profile.
A truly unique tab on CHI’s website is their advice section, offering a specific page for timeshare scams. They have a detailed rundown of how corrupt the timeshare industry has become and how it is largely unregulated so the market is flush with timeshare scams. They teach you how to identify scams and avoid them as well as stop paying frivolous maintenance fees. They even draw you back to their service by giving you themselves as a resource to help you get your money back or sell your timeshare without the risk of being scammed.
This adds to their credibility, wanting consumers to know what a scam looks like and how to avoid getting duped by one. They further their credibility with a section of their website dedicated to their process. Not many timeshare exit companies detail their process to helping clients get out of their contract.
CHI provides a helpful video that while it is a little cheesy, it explains to potential clients what to expect from their service and what their options are. They claim their process is three steps, initial consultation, identifying concerns, and then presenting solutions. They say there is no obligation to accept these solutions but that your discussion with them is free regardless so you can ask all of your questions and weigh options without ever putting money in their hands.
Their F.A.Q section is also filled with helpful questions that you might not have thought of initially, or just want answered without having to talk to someone first. They even make the claim they aren’t a timeshare exit company, but rather a program that offers real solutions and can even allow their clients to keep their timeshare while relieving them of maintenance and club fees.
It is marketed less as a timeshare exit company and rather a solution to allow individuals to still travel and explore without feeling tied to their timeshare experience. It will help these individuals save money without being stuck in one timeshare that keeps driving up the price. This is a different approach to the usual timeshare solutions so it is unique.
This business thankfully offers details about the owners and staff on their BBB page. They are owned and operated by Mr. Ryan K. Climer, and Ms. Angela M. Climer who are affiliated with Climer Holdings Inc. So you can follow those names and find their other business ventures and credentials.
Consultants Helping Individuals Reviews
If you’re looking on their website you’ll find a few positive reviews from satisfied customers like James G, Dolores, and Annie. The first two seem to be from other industry professionals who turned to CHI to help them with their own timeshare troubles and found the meeting they had with their CHI expert to be informative and helpful. Annie mentions a team member, Freddy, by name and explains that she was given plenty of information so she could keep enjoying her vacations but exit whenever she was ready.
Out of their reviews on the BBB website however, they are currently standing at 4.43 out of 5, with the 14 reviews on their website. There are two 1 star reviews with the other twelve being 5 stars. The first is a review by D. N, who is claiming that the company was very unprofessional and couldn’t answer any of their questions, also alleging they met without masks or distancing at the beginning of COVID in March of 2019.
The company does respond to these allegations and there is a back and forth between them and the customer where they claim there are recorded phone calls assuring her questions were answered. The customer does not concede to these allegations and instead issues a warning to all who use CHI that they should be wary.
The next complaint comes from K.L, alleging that CHI are a company of scam artists that are trying to take advantage of timeshare owners rather than assisting them. They claim the company is shady and misleading and that they were not given all of the information they asked for. The company counters that the client is allegedly making up lies and accusations that have no base and they have the evidence to prove this.
While we have no proof either way, the overwhelming amount of positive reviews in favor of CHI below this do seem to outweigh the bad. Many of the happy customers claim they were helped to better understand the timeshare industry and the options that were available to them other than simply exiting their timeshare immediately.
It is important to be wary of those bad reviews and always be careful during interactions with a timeshare exit company.
Consultants Helping Individuals Cost
There is no definitive answer to the cost of this company’s membership plan, but they do offer a thorough free consultation so you can see if their service is right for you. You don’t have to put any money down before you get the answers you might be needing. We do wish they would have mentioned information about their payment types or payment plans as we typically recommend services that offer Escrow payments. Escrow payments just ensure that you and your family don’t have to release any funds to your exit company before you get a solution to your problem.
Summary
Overall they have a very clean and well thought out website that offers a wealth of information to potential clients. Their process is also defined in a good amount of detail on the website before you have to contact them at all. CHI also wants to warn you against potential scams and offer an alternative to your typical timeshare exit plan. If you’re looking for an alternative solution from an accredited company, then CHI might be the option for you.
While they do have two bad reviews under their belt and they don’t offer any information about their pricing, they are very upfront about what they do and how they do it so there are no guessing games for the client to partake in. They even offer advice on how to identify, avoid, or even survive a potential scam that is an invaluable resource to timeshare owners who may not have a clear idea of what a scam looks like and how they might get out of that situation.
Many timeshare owners are left in the dark about their timeshare options and aren’t given a full wealth of resources to help them make a clear and informed decision. CHI seems to offer that helping hand to help timeshare owners fully understand their timeshare and adapt their contract to their needs. Though this is not a service without its own flaws, it does offer a unique experience that can help timeshare owners who might not be ready to fully exit.
This way vacationers can still enjoy their timeshare without completely getting rid of it, but having the option to release it at a later date.