Update 5/7/19 – Resort Release, also known as American Resource Management Group, filed for bankruptcy under Case NO.: 19-14605-JKO on 4/9/19. This is exactly why we here at TimeshareExitCompanies.com only recommend working with timeshare exit companies that offer an escrow payment option. If the timeshare exit company you are working with goes out of business, the 100% “money back” guarantee might not be honored. When you pay with escrow, the timeshare exit company does not receive any money until your timeshare has been cancelled, so if the company goes out of business you can get your money back directly from the escrow company. Learn more about escrow payment and how it can protect you from scams here.
Resort Release offers two 100% money-back guarantees. The first guarantee is that a customer will never be charged any future fees after the timeshare cancellation service is completed. This is basically a guarantee that says they will do what they told you they were going to do or you get your money back. Seems fair enough, but the question is, why take the money from you at all before the timeshare cancellation service is completed? We here at TimeshareExitCompanies.com typically do not recommend companies that require an up-front fee because they could take your money and disappear or go out of business. It happens more than you may think in this industry.
The second guarantee is that a customer will receive a permanent and legal termination of their timeshare ownership upon completion of the service. We like how the guarantee uses the word “legal” because timeshare cancellation can be done in illegal ways that you do not want to be involved with.
Even though Resort Release charges an up-front fee, it appears that it is a legitimate operation. The company has a whopping 271 positive reviews on the BBB with only 2 minor complaints as of 3/29/18. These Resort Release reviews are very impressive. 1 of the 2 complaints was marked “resolved” and the other one is in limbo – likely because the customer failed to follow up with the BBB.
Resort Release Cost & Fees
Like many timeshare exit and cancellation companies, Resort Release cost and fees are not available online. The company is providing a specialized service based on your individual timeshare situation, so it would be very difficult for them to provide this information online.
Resort Release Reviews
The company has been in business since 2013 and is a Platinum member of their local Chamber of Commerce, Rockford Chamber of Commerce. This is a good sign because fly-by-night companies typically do not remain in business for 6+ years and usually do not bother joining local associations such as a Chamber of Commerce. According to a response to one of their few complaints on the BBB, Resort Release has, “helped over 19,600 families legally and permanently achieve timeshare freedom.” They’ve also received the prestigious Torch Award for marketplace ethics from the BBB.
Resort Release reviews also include videos from their customers. A video review is one of the highest endorsements a customer will typically give a company because of the amount of effort involved in making one. Think about it, have you have created a video review of a company you like? Probably not.
Overall, we still recommend working with timeshare exit companies that offer an escrow payment option, so you are 100% protected from all possible scams. Learn more about escrow and why it’s important here.
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Our goal is to help timeshare owners find a reputable timeshare exit company to work with. We like to recommend timeshare exit companies that offer a low up front fee escrow payment option, so you are protected from scams. Contact us to receive a free timeshare exit consultation.
Always contact your resort or timeshare developer first before contacting a timeshare exit company. Some have exit programs of their own that can assist you with a timeshare cancellation