Last updated September 6th, 2022
The second guarantee is that a customer will receive a permanent and legal termination of their timeshare ownership upon completion of the service. We like how the guarantee uses the word “legal” because timeshare cancellation can be done in illegal ways that you do not want to be involved with.
Even though Resort Release charges an up-front fee, it appears that it is a legitimate operation. The company has a whopping 271 positive reviews on the BBB with only 2 minor complaints as of 3/29/18. These Resort Release reviews are very impressive. 1 of the 2 complaints was marked “resolved” and the other one is in limbo – likely because the customer failed to follow up with the BBB.
Resort Release Cost & FeesLike many timeshare exit and cancellation companies, Resort Release cost and fees are not available online. The company is providing a specialized service based on your individual timeshare situation, so it would be very difficult for them to provide this information online.
Resort Release ReviewsThe company has been in business since 2013 and is a Platinum member of their local Chamber of Commerce, Rockford Chamber of Commerce. This is a good sign because fly-by-night companies typically do not remain in business for 6+ years and usually do not bother joining local associations such as a Chamber of Commerce. According to a response to one of their few complaints on the BBB, Resort Release has, “helped over 19,600 families legally and permanently achieve timeshare freedom.” They’ve also received the prestigious Torch Award for marketplace ethics from the BBB.
Resort Release reviews also include videos from their customers. A video review is one of the highest endorsements a customer will typically give a company because of the amount of effort involved in making one. Think about it, have you have created a video review of a company you like? Probably not.
Overall, we still recommend working with timeshare exit companies that offer an escrow payment option, so you are 100% protected from all possible scams. Learn more about escrow and why it’s important here.
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