Vacation Village is a timeshare resort developer that offers stays in some of the U.S.’s most popular vacation locations, including Orlando, Las Vegas, The Berkshires, and more. They are headquartered in Madison, NJ.
These destinations may be why you were drawn to join Vacation Village. But now, you may be considering selling or trying to cancel your timeshare. People often cite several reasons for wanting to get out of Vacation Village timeshare, including high maintenance fees and difficulty booking their stays. Whatever your reason, keep reading for advice and tips on how you can cancel your timeshare completely.
Vacation Village Timeshare Reviews
While looking into timeshare owners’ reasons for wanting to get rid of Vacation Village timeshare, we found a number of online reviews from the BBB, Consumer Affairs, and TripAdvisor. Across the board, these were from 1 to 3 stars at most, and included a number of significant complaints. The following are just a few examples of those reviews:
- “We purchased a 5-day / 4-night VIP vacation from Vacation Village, after having it recommended by my parents (they are owners in this time-share nightmare). After multiple emails and phone conversations, we elected to spend the vacation at the Parkway location (Kissimmee, FL). Even with their excessive (outrageous) processing requirements – can’t check in before 4pm, must check out before 10am, must spend 3+ hours in a high-pressure sales lecture – we figured that we’d still have 2 full days to enjoy Disney. Not so. After accepting our money for a 5-day vacation, they changed it to a 4-day stay…without telling us. When we checked out on the 5th day, they had already charged our credit card for a ‘late check out’ fee. Do NOT stay with these criminals. Avoid them at all costs! Do not, under any circumstance, give them your credit card information. Please learn from our nightmare.” (TripAdvisor)
- “When they called I purchased a $99.00 package, my life has been busy so I forgot about it, this was in 2019. They charged my card, I never used the vacation and now in 2022 they tell me no refunds and that I need to purchase a new package for $169.00. What a good scam and legal, wish I would’ve thought of it before they did.” (Consumer Affairs)
- “Vacation Village is running a high dollar scam, I’m not sure how it is legal or how they stay in business. My husband and I bought a timeshare in 2018 and found out that we were told nothing but falsehoods during the sale. We spent almost 8 hours in a presentation that was supposed to be an hour long. A credit card was opened in our names WITHOUT our consent. Sales staff did not inform us of our right to cancel or major financial details like the interest rate or that our debt was about twice the amount of the purchase price that was agreed upon. There was no mention of all the extra fees that are charged on top of the outrageous amount we already pay. For all this trouble, can we even take a vacation? No! Nothing is ever available. We are just throwing money down the drain with Vacation Village.” (Consumer Affairs)
- “We were promised that the reservation system was simple and flexible. Simple and flexible to them is having to book upwards of a year in advance. Being in the military, I simply don’t have the luxury of knowing my schedule that far in advance, but who really does?? Also, when we tried to refinance the high-interest loan they gave us with banks to get a lower rate, that’s when we found out that what we were sold as an asset to our family, turned out to have no value at all. The vacations are expensive, the fees are never-ending, and the customer service is abysmal. Be smart, when they approach you to take one of their presentations, turn your back and WALK AWAY!” (BBB)
Vacation Village Timeshare FAQs
- Who owns Vacation Village Resorts?
Vacation Village is owned by a company called The Berkeley Group. You might also have noticed online that their timeshares are available through RCI.
- Has Vacation Village been involved in any lawsuits?
Yes, there have been a few notable lawsuits involving Vacation Village. Leber v. Berkley Group Inc. was brought in 2011, based on claims of the company violating the Fair Labor Standards Act. It resulted in a class action settlement. Berkley Vacation Resorts, Inc. v. Sussman was a more recent lawsuit, in 2021, wherein the company sued a timeshare exit company owner.
- Does Vacation Village have a deedback program?
Yes, in a sense. Contacting Vacation Village to see if they will take back your timeshare is an option. But this is only on the table if you are a new timeshare owner. That’s because you could be eligible for a process called rescission. In most states, rescission laws mean that new timeshare owners can return their timeshares to Vacation Village and get fully refunded. Since this is a state law, Vacation Village has to honor your request to rescind your timeshare purchase, and must take it back with no questions asked. The caveat is that rescission is only available for one to three weeks after you’ve purchased your timeshare. If you’re past this window, you will have to explore other options.
- Is Vacation Village close to Disney World?
Believe it or not, this question comes up quite often. While the answer is yes, given the reviews noted above, you’d be better off booking a regular hotel if you’re headed to Disney World. There are several that are just as close, and that won’t put you in a no-win situation like a Vacation Village timeshare would.
Vacation Village Timeshare Exit vs. Resale
You may have heard that you can get rid of a Vacation Village timeshare by selling it on the resale market. While you can certainly try this route, there are many problems with it. The biggest obstacle is just how difficult it really is to get anyone’s interest, much less a buyer. If you go to eBay and look up “Vacation Village timeshare” right now, you’ll see that several of these timeshares are already posted for sale for just $1, and have zero bids.
This makes it all too apparent that Vacation Village timeshares are extremely difficult, if not impossible, to sell. If you do choose to go down this road, be careful of companies that want to charge you a fee (especially a high upfront fee) to “help” you do so. Instead, just stick to websites like eBay and Craigslist to sell your Vacation Village timeshare.
If you’d rather explore other options, consider what working with a timeshare exit company could do for you. In this situation, a third party – i.e. the company – gets in touch with the resort on your behalf, and works to cancel your timeshare for you and have your contract canceled. As long as you find a reputable company that does not require a high upfront fee, choosing this method is probably your best bet.
Working with a Timeshare Exit Company
Overall, when it comes to Vacation Village timeshare cancellation, you do have options. We have researched several timeshare exit companies that have solid reputations, and can potentially help you with your situation. All of our recommended companies use escrow for payment, so you can be sure they are trustworthy. Learn more about our recommended companies on this page.
What is Escrow and Why Does it Matter?
You might be wondering why escrow is so important. Escrow means that whatever company you work with only gets paid in full after your timeshare is out of your name. It means they do not demand upfront payments, and that they have extra incentive to do their best to get you out of your contract with the resort. You can learn more about escrow and why it’s important here.
Cancel Your Vacation Village Timeshare Today
We created this website to help people like you permanently cancel their timeshares and free themselves from the associated fees and costs. And we can help you with your situation, too. When you’re ready to get out of your Vacation Village timeshare for good, be sure to get in touch with our team. We can help you find the right solution for your situation. To get started with your free timeshare exit consultation, submit a contact form, give us a call at 833-416-8796, or initiate the live chat.