Resort Consulting Group is a timeshare exit service located in Van Buren, Missouri. They’ve claimed to have been in business since 2007 but their Better Business Bureau profile states they’ve been around since 2016. They are a veteran-owned firm that allegedly specializes in fixing any of your vacation accommodation troubles, including ending pesky timeshare contracts. Though they claim to tailor-make their solutions for every client, do they hold up to those claims, or do they fall short of the mark?
Resort Consulting Group Website Review
When we think of timeshare exit groups and what they are trying to market to potential clients, we expect professionality, solid credentials, and a website that showcases what they can do for you and how they can do it. Resort Consulting Group’s website doesn’t even fall short, it barely shows up at all. For a business that claims to have been practicing as long as they have, their web design is poor and the structure of the information is severely lacking.
The overall appearance of their site looks more like a low-budget modeling agency or a salon’s website. There is a single black and white stock photo of a model set as the background and the colors of red, orange, and yellow against the black and white backdrop only cheapens the website further. The use of stock photography and the configuration of the information they provide on the website are sloppy and poorly organized.
Reaching their ‘services’ page is even worse as the menu of what services they provide is organized like a basic numbered list and some of the services provided are a little bit ridiculous. They are one of the few sites we’ve seen that mentions pricing at all, it is just unfortunate how disorganized the subject matter is. They offer three free services and a few that are priced, but even the prices and services themselves seem off.
The three services they provide are a ‘Timeshare Advocate Evaluation’ where they will contact any timeshare company that has contacted you to determine their legitimacy. They offer ‘Timeshare Mortgage Relief’, and you can get a free quote for their services and what they think they can do to get you out of those payments. They also of course offer ‘Timeshare Cancellation’, and you can also call for a free quote to discuss your contract and your options.
The last free service they offer is something called ‘Accommodation Alternatives’, which doesn’t make much sense. It seems to be a way to help you get other accommodations should your timeshare service be insufficient. This doesn’t make much sense to us with the wording, so we don’t think this is a legitimate service, regardless of how it is offered.
They then break down four other services that they provide which are all marked with prices or price ranges for you to look over. While this is a nice addition, it also doesn’t make a lot of sense. They offer a ‘Simple Contract Review’ for $39.99, which is essentially looking over your timeshare documents and contract so you know what you’ve signed on for.
It seems silly to us that they would charge almost forty bucks to look over your documents and talk them over with you. While you may get a higher price from an attorney who would be looking over your documents, most free consultations cover looking over your contract. They also charge anywhere from $160 to $300 to give you a ‘Presentation Ride Along’, so you don’t have to attend your timeshare update meetings alone.
We think it is ridiculous to pay up to three hundred dollars to have one of their associates come with you to your next meeting. You also have to shell out another $40 for timeshare cancellation assistance which doesn’t seem right. They don’t further explain what most of these services mean and how exactly they’ll help you in the long run. You can also spend another $40 to have your perpetuity evaluated so you don’t possibly leave an unwanted timeshare to your children.
All of these services aside from one or two are typical timeshare exit services, but the way they’ve been priced or described doesn’t make sense to the reader. If you’re a potential client, we don’t see you reading into these any easier than we have and that’s the most important part. If your client can’t make sense of what you’re offering, you’re not doing your job. They do make it clear they are not attorneys and can’t offer legal advice, so you should take everything they are saying with a grain of salt.
The only further information they offer is their contact information and a sheet for you to fill out to get in touch with them. If we’re gauging their legitimacy by the website alone, this looks like either a poorly structured business or an absolute scam. It lacks any sort of professionalism in its design and the list of their services and costs makes little sense to anyone trying to read through.
There is little information available to the potential client to get a feel for who Resort Consulting Group is and what they offer to clients. We know what the red flags for scams look like and this has a few of them right away, but we would still like to take into account the reviews before we make our final verdict.
Resort Consulting Group Reviews
If you head on over to their Better Business Bureau profile, you’ll find three reviews for their services. They have no complaints and only three reviews available. Though they have a 5 out of 5 stars for their services, they don’t even have a rating from the Better Business Bureau as they are not considered an accredited business
The first name of the owner isn’t even spelled correctly on their profile, making it difficult to find much about him. When we searched him we found a Gerald W. Stracke who lives in Springfield, Missouri who we believe might be the individual tied to this business. Though further than where he lives and his age we weren’t able to find much else about him.
The three reviews you can find on their Better Business Bureau profile are all 5 stars. They are all from just last month and they have the same structure and similar words. All of them are short and sweet, mentioning how helpful the associates were and how much they recommend the company.
These reviews being legitimate does not seem likely as the similarities, when they were posted, and the choices of names seem too convenient to consider. You won’t find any other reviews floating around the internet either, which really leads us towards believing that this company is either the most poorly managed timeshare exit service in the world, or it is a scam. For more information on how to spot scams and avoid them, check out our blog.
Resort Consulting Group Costs
The only thing they seem to be somewhat upfront about is their costs. The four services they offer outright costs for tend to be roughly $40 each, but for one it varies between about $160 and $300. We don’t believe for a second that these are the only costs you’ll incur using their services and hidden fees or extra costs seem to be lurking around the corner.
This is why we strongly advise against using any service that doesn’t offer information about their payment plans and the full costs of their services. Clients deserve to know what they are getting into before they get into it and unfortunately not many timeshare exit companies are transparent enough to do this before the no-cost consultation. The consultation itself is problematic as well as it gives them the power to contact you even if you don’t wish to use their services.
We also strongly advise against companies that don’t offer escrow payment options. Using escrow payment means that you have the ability to get your service done before your money is even released to the party involved. This is important as it keeps timeshare exit companies honest and ensures that you know exactly what you’re getting into before you get into it.
If you want to learn more about escrow payments and why they are important, check out our blog post on how to spot a scam. Though it doesn’t have all of the telltale signs it does deliver on being underwhelming and downright lacking communication.
All in all, if you’re looking for a trustworthy timeshare exit company, you’re not likely to find it here. Their website isn’t even suited for their needs and is lacking any relevant information to make your timeshare exit journey any easier. The company is contradictory and doesn’t offer any legitimate insight into their business practices or offer any helpful reviews.
You’d be better off with a more well-known company that can provide you with more information upfront about their services. But if Resort Consulting Group falls severely short of the mark on all accounts.