Resort Advisory Group located in Irvine, California advertises as a full-service advocacy group that claims to have a proven track record of resolving unwanted timeshare contracts legally and quickly.
Once past the business’s website’s flashy intro video which shows a very active, bustling office, a visitor can find the necessary information about the company and the services offered. Additionally, the company provides a brief FAQ section which elaborates on some of the specifics of their services.
Another feature of the website is a calculator with a headline asking if you were informed of your timeshare’s actual cost which alludes to their business model of helping timeshare owners cancel their timeshares based on fraudulent misrepresentations during the sales process.
7 Step Process
Resort Advisory Groups explains the lifecycle of consultation through the final step of asking clients for an honest testimonial in their “7- step process”.
The first step is completing a form to start the initial free no-obligation consultation which is industry standard.
An advisor will contact the potential client to review their timeshare contract. During this step, Resort Advisory Group will begin to gather all necessary information to help them understand the contract and any uniqueness of the case. The company will also provide a booklet explaining the process and what would be needed to complete a proper assessment. This shows a goodwill effort on behalf of Resort Advisory Group to carefully review each potential client’s case in detail before working with a potential client, which appears a favorable sign towards their legitimacy and credibility.
Next, the advisor will prepare a file for your case advisor. We are assuming the case advisor is a timeshare attorney, although this is not clearly stated on their website. While Resort Advisory Group does not claim to be a law firm, the company states that a timeshare Attorney and a Resort Advisory Group representative will contact a potential client to understand more about their case.
In other sections of the site, the company only mentions an “advisory” or “case advisor”, so this can be confusing for the average visitor to their site.
It is a possibility that the attorneys are part of their professional staff or a third-party relationship, however this is not made clear on the website.
Step 4 is when the actual “case advisor” contacts you to review your case and discuss the exit plan.
Step 5 is considered complete once your case advisory sends you a service agreement that allows their team of professional to start the process of resolving your unwanted time share contract. The service agreement will describe any fees required to resolve your case.
The company also offers “fee escrow services” which means Resort Advisory Group will not get paid unless the company successfully relieves the client of all timeshare liability.
In other words, the company is not paid in full until services are successfully rendered.
Step 6 is concluded upon successful resolution which Resort Advisory Group will provide a letter to the client from the developer that relieves them of all further liability.
The final step is when the Resort Advisory Group will ask for an honest testimonial.
Diamond Lawsuit vs Resort Advisory Group
Through our search, we were able to locate a news story dated January 21, 2021 about a pending lawsuit involving Diamond Resorts and Resort Advisory Group alleging false advertising. During Diamond’s discovery process it looks like the company was able to dig up a concerning note in the Resort Advisory Group customer relationship management system. See “Figure 1” below:
We here at TimeshareExitCompanies.com never recommend working with exit companies that simply tell you to stop paying your maintenance fees in order to achieve a successful “exit” from your timeshare. If you stop paying your maintenance fees, your timeshare will likely go into foreclosure and your credit score will likely drop significantly.
Telling a timeshare owner to stop paying their maintenance fees to achieve an exit from their timeshare isn’t a service. You could have done that all on your own without the help of a timeshare exit company. This is the same technique that Timeshare Exit Team was using that we have criticized in the past.
Resort Advisory Group Reviews
Customer testimonials are not easily found on the website.
There is a list of written customer testimonials on the home page in the form of a sliding banner which could be easily missed while reviewing other content on their website.
Like most companies, you would not expect to find any negative reviews posted on the company website, so we reviewed other sites including the Better Business Bureau (BBB) to gain more information about this company’s practices and services.
As stated on the website, the company has a BBB rating of A+ which is obviously, favorable.
Resort Advisory Group had 8 complaints between the years of 2018 and 2021 and a total of 22 reviews.
Here is a recent review from January, 2021:
Five of the complaints were specific to the products and services provided by Resort Advisory Group.
The Resort Advisory Group team appears to be very involved in the customer complaint resolution process as you will see the company responded via the BBB to any customer complaint. Of course, this is a requirement to maintain a good BBB rating however we have seen other timeshare exit companies completely ignore their current and former client posts on the BBB.
At the time of our review, Google has provided a 4.3-star rating, out of 5 stars with 32 reviews. Overall positive comments were related to transparency, quick communication, and no pushy sales techniques.
One of their reviews was allegedly written by a former employee who called the environment toxic and that Google reviews are mostly positive as the company provides gift cards to client’s for positive reviews. We of course, are not able to verify this claim.
Most former employees will use a site called Glassdoor.com to air their workplace grievances so we found it to be odd that a former employee would use Google. Resort Advisory Group does not seem to have a profile Glassdoor.com so are not able to find any additional reviews about the company’s workplace practices, company size or reviews.
Resort Advisory Group Cost
Resort Advisory Group does not provide a flat cost since each case is unique which is in line with other timeshare exit companies.
Instead, the company conducts due diligence to understand all aspects of the potential client’s contract and other facts before determining a cost which is a fair practice.
In the news article we located regarding Diamond Resorts, the article mentions costs of up to $70,000 and beyond. See “Figure 2” below:
Resort Advisory Group Process Time
The company website mentions a timeframe of 6 and 12 months. We could not locate any reviews that clearly mentioned a time frame.
We encourage all our readers to read through reviews posted about their potential timeshare exit company so you can learn more about their practices.
It is fair to assume that someone who is trying to dissolve their timeshare contract would be a skeptic of any company, so this is the mindset we adopt when conducting a review of a timeshare cancellation company.
Overall, while their steps seemed to be clearly outlined, the full story of Resort Advisory Group is not fully depicted.
According to the Better Business Bureau, Resort Advisory Group was formed in 2011 and has been accredited since 2016.
Resort Advisory Group does not seem to have a large web presence like most companies that have been in business for almost a decade, so it is difficult to learn more about this company and who are the people behind the bustling office scene as depicted on their business website.
Since we were not able to easily locate an “About Us” section on their website, we thought we would find more information on LinkedIn. The Resort Advisory Group’s LinkedIn profile shows a company size of 15 employees with only a few of the employees with full profiles including pictures. It is hard to know who exactly works for the company and what type of experience the team has. Do they truly have the “more than 50 years of combined experience of working in the timeshare industry” as their site states?
The Resort Advisory Group’s website also provides a dedicated section to “Credit Advocacy” which advertises “US Credit Bureau”, a credit repair service. At first, this seems like it would make sense to use this type of service especially if the timeshare owner is experiencing financial duress due to their timeshare commitments and perhaps a goodwill gesture offered by Resort Advisory Group. However, if Resort Advisory Group will be getting you out of your timeshare, why would a credit repair service be needed?
If you decide to explore working with this company, we would encourage you to educate yourself as much as possible and be prepared with questions when you contact them for your free “no-obligation” consultation.
We review timeshare cancellation companies and help owners avoid scams.
We like to recommend working with a timeshare exit company that uses a low up-front fee escrow payment option that allows service charges to first be paid to a third-party holding account rather than the timeshare exit company
With a low up-front fee escrow payment option, the payment is only released to the timeshare exit business upon the successful cancellation of the client’s timeshare contract, preventing the company from disappearing with a customer’s money.
Using such a payment option is the best way to ensure protection from scams
If you still have questions about getting rid of your timeshare, contact us through live chat, submit a contact form on the right side of the page or give us a call at 949-519-1416.