Resort Legal Team Inc. is a timeshare exit company based out of Las Vegas, NV that was formed in 2016. The company describes itself as a timeshare fraud specialist and consultancy group that assists clients with legal cancellation of their timeshare or vacation ownership.
An Analysis of Resort Legal Team’s Website
While the copyright on the website still displays 2016, the site layout appears to be modern and mobile friendly. The gold and white color scheme is different than other timeshare exit companies. Along the top navigation are standard links for “Home” “About Us”, “Testimonials” and “Contact Us”.
We jumped to the “About Us” and was greeted with an image of a professionally dressed man meditating followed by blocks of information that describes who they are, what the company does and why it matters.
We learn that Resort Legal Team appears to be team of attorneys and industry specialists who determine the best approach to legally get a client of their timeshare by obtaining as much information as possible about the timeline of the “courtship” of how their potential client went from sales pitch to signing a contract for their timeshare. We also learn that they offer credit protection.
The “Why it Matters” is essentially a blurb that states, in summary, you may have fallen for a scam once, do not do it again and that a potential client should work with attorneys to help them exit their timeshare.
The rest of the page is a call to action to contact the company for a free consultation.
It was not clear if this company has attorneys on staff or if they are an attorney referral service as there are not names, titles or pictures listed on the “About Us” page.
The next page we reviewed was the “Testimonials” page which is simply a long page with large gray blocks of customer quotes so this tells us we will need to inspect lots of “off-site” reviews to really understand more about the company. We prefer to see either video testimonials or at minimum photos of the former clients, so this page leaves a lot to be desired.
On the “Contact Us” page, we found a call to action to contact the company for a free consultation.
Returning to the “Home” page to see if we can learn more information, we learn the company states they are “100% Risk Free” – which may or may not mean they offer 100% Money Back. We are not entirely sure what Resort Legal Team means by “100% Risk Free”, but it’s clear that clients get an assigned attorney, and the company offers credit repair which is consistent with the “About Us” content.
In the second half of the “Home” page, we thought we found FAQs as there was a list of text written in question format appear to be hyperlinked however the links do not link to content.
After reading the last statement below the series of questions, we understood the purpose.
Our interpretation is the company focuses on how the timeshare or vacation ownership developers probably used misleading sales tactics to pressure their potential client into purchasing the property. Scrolling down further on the page, the website has an info graphic that describes the timeline of sales to purchasing which unfortunately, will sound too familiar for our readers.
Overall, there is not much content on the website, but the message is simple and clear. Our review pretty much sums it up, but we would encourage you to visit the site.
Resort Legal Team’s Web Presence
Since the website is sparce on content and lacks a fully populated “About Us” page, we did some additional research about Resort Legal Team.
The company has a YouTube channel under the same name as the company with over 200 subscribers which is higher than other timeshare exit companies we have seen.
The videos are mostly news reports which are from Wall Street Journal, CBS and other new stations. The content focuses mostly on how timeshare and vacation ownership developers pretty much scam people, so the reports are primarily the investigative type.
The company logo persistently appears throughout the video and we even located a video of a report that included Dave Ramsey who endorses another timeshare share exit company. While the videos are informative, we were not able to find any of the videos that contained only Resort Legal Team’s original content and the videos are 99% news report content while the 1% is the animated intro video.
We also located a Facebook page for Resort Legal Team in which the tagline stated the company is a “consultancy agency” not a law firm. The page does not appear to be active and at the time of this review, only “16” likes.
Finally, as a result of finding a case involving Wyndham Vacation Ownership and the Resort Legal Team we were able to locate that “Albert and Lisa Trevino” are owners of Resort Legal Team. We are not alarmed that a lawsuit existed or exists as many timeshare and vacation ownership developers file suit against timeshare exit companies.
Another item of interesting that comes up when searching for Resort Legal Team is a Hilton webpage that claims that the timeshare exit company mailed letters to their timeshare owners incentivizing them to cancel Hilton Grand Vacations timeshares. Hilton fought this, resulting in Resort Legal Team sending out retraction letters to their clients. The practice of blindly sending out such mail is usually a sign of a scam company, as legitimate businesses do not typically engage in such solicitation practices. However, we cannot claim this for sure in the case of Resort Legal Team.
Lastly, although “Trevino” is a common name we did find a valid connection between Lisa and Albert to 2 additional companies, “The Meeting Space” and “The Recovery Store” which focuses on drug recovery products, support, and assistance. Both Facebook pages appear to be active.
We were not able to find out much more information about the owners or much else on the web regarding Resort Legal Team.
Resort Legal Team Reviews
Although Resort Legal Team is a newcomer to the timeshare exit family compared to the rest of the timeshare exit companies, we did expect to see more reviews.
Our last review of this company was in 2019 and at that time, the business had only one positive Google review and no BBB complaints.
As of this review, Google shows a 4-star rating out of 5 based on 4 reviews.
Below is their lowest and most recent review:
The 4 other reviews were positive and brief, simply citing the company provided good customer service. The reviewers seem authentic.
To date, Resort Legal Team has one 5-star rating based on one BBB review seen below. The company is A+ rated and accredited by the BBB and no complaints filed.
We could not locate any Trust Pilot reviews or any other reviews about this company including none present on the company’s Facebook page.
Resort Legal Team Cost For Services
The Resort Legal Team cost does not appear online, much like other timeshare exit companies due to the specialized nature of their services and case-by-case costs. The team does provide a free consultation for their services via a contact form on their website.
Reviews on and off-site did not provide much insight into cost.
How Long is the Resort Legal Team Process?
Other than the one negative Google review, we could not locate any other information regarding how long the process usually takes when working with Resort Legal Team. In the Google review, the reviewer mentioned “10 months” and the response from Resort Legal Team stated that it’s a “complicated legal process” which is a fair statement. Every case is different, but it is also important to consider that the timeshare developer may not exactly cooperate in a timely manner which only prolongs the process.
Resort Legal Team’s “100% Risk Free” & Concluding Thoughts
It is not clear what Resort Legal Team means by “100% Risk Free” and in our last review from 2019, we read in their FAQ section (no longer on the company website), the company offered a money-back guarantee and that customers will be refunded if their timeshare is not cancelled 18 months after the start of their service agreement. We do not know if this is still offered and are only assuming that “100% Risk Free” is synonymous with “Money Back Guarantee”.
While money-back guarantees or “100% risk free” may seem to provide protection from scams, we typically do not like to recommend paying a timeshare exit company directly up-front. Too often, cases of timeshare exit companies disappearing with client’s money or going out of business without fulfilling their end of the service occur.
Resort Legal Team does appear to be legitimate company with overall positive reviews however, we don’t know much about “who” the team is so we certainly like to recommend that our readers use an escrow option if you decide to partner with Resort Legal Team.
Using an escrow payment option is one of the best ways to protect yourself from scams. Low up-front fee escrow payment options allow for service charges to be paid first to a third-party holding account that only releases the funds to the company once the timeshare has been cancelled. Learn more about escrow and why you should care here.
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