Resort Cancellation Services is a timeshare exit service located in Orlando, Florida. They have been in business since 2017 and claim that they offer a 100% money-back guarantee if they can’t cancel your timeshare. They also state that they can cancel your timeshare with any developer and that they will shut down any nasty or annoying phone calls, service fees, and credit problems for good. But with all these hefty promises in place, can they really stand up and deliver on them?
Resort Cancellation Services Website Review
The landing page for Resort Cancellation Services looks well organized if not a little bit cheesy. Though they went into business in 2017, the design is a little outdated and could use a modern touch-up. Immediately they mention they are a legal timeshare cancellation service and offer up a contact sheet so you can sign up for a free consultation right away.
They also claim that even though they’ve only been in business about four years, they have twenty years of experience within their team alone. There doesn’t seem to be a way to back that up though, which is something we find a little frustrating about some timeshare exit companies. They claim to have more experience than the years they have been in business but don’t provide much to back up those claims.
Most of the information provided on this landing page is your typical, run-of-the-mill statements about being timeshare exit experts who’s biggest goal is to give their clients some peace-of-mind when it comes to their timeshare troubles. Most services make these generic claims without outrightly saying how they will do so. They also say they have a six year proven timeshare exit strategy, but everything we’ve found states they have only been in business since 2017.
They do offer some perks that not all timeshare exit companies have, like a dedicated team to help rebuild or protect your credit during the process. They also promise to check in with you monthly to show where they are in the cancellation process, which is something a lot of timeshare exit companies lack. Most say they will stay in communication with you during the process but then they become difficult to get a hold of when you need to speak with them.
They allegedly have a 100% success rate and nothing on their Better Business Bureau page seems to challenge this. They offer some credibility to back up this statement as well, providing a page with case result documents that you can view from real clients. Out of over 2,100 clients they’ve helped, they’ve managed to cancel more than 1,930 of their contracts. Since they claim to have a 100% success rating, this leads us to believe that the other 160+ clients contacted them for other matters.
You can also apparently call them to ask questions if you have any further inquiries but we aren’t told if this counts as your free consultation or not. They do say they guarantee results and that they take an individual approach to every timeshare cancellation so your whole process is entirely personalized. We aren’t sure how true this is because a lot of companies make this claim but they don’t take a personal approach to your cancellation.
They claim that until you take your free consultation you won’t find anything about your options, strategy, and your payment options. This is unfortunate for clients who are looking to know how much the service will cost before they even contact the service. A consultation beforehand means your contact information is handed off to the service before you’re sure you want to use them.
This opens you up to the potential of scam calls and spam emails that only make your timeshare exit process that much of a hassle. They do offer attorney services though, which can put potential clients more at ease with the service provided. Their alleged legal team apparently works diligently with every contract they are given and they have a 98% success rate.
They also offer a timeshare cost calculator, so you can be aware of how much your timeshare is costing you and how much it will continue to cost you. They have a small blog as well as an FAQ section that offers vague answers to questions like how much RCS’s fee is and if their credit will be affected during the process. They don’t give a definitive answer as to how much their services cost.
There is nothing particularly different or special about their website, it seems like the general run-of-the-mill timeshare exit company website.
Resort Cancellation Services Reviews
From the single review on the RCS Better Business Bureau page and the 21 Google reviews, we are led to believe the company is as trustworthy as they claim. There are no negative reviews and only one dips below 5 stars, landing at 4 stars instead. Every review claims that the service is entirely legitimate and acted professionally while handling their cases.
They claim the company is incredibly responsive and knows how to get the job done. While of course we can’t confirm or deny these claims, it does seem there is overwhelming evidence that at least a majority of clients have had a positive experience. The only thing that mildly concerns us is the lack of accreditation by the Better Business Bureau.
They have only been in business for about three years so it may be that they haven’t had enough time to gather negative reviews yet. Though the positive reviews do look promising for a small company that has just essentially gotten their start. We still recommend that you proceed with caution considering you can never fully trust a company right off the bat.
If there’s only positive reviews to go off that isn’t a negative thing, but you should try and do your research and take in as much as you can about the business before you make any decisions. Though the positivity about RCS is a good thing you don’t want to end up being the inevitable negative review because you went in blind. When you take your initial consultation with them you shouldn’t be afraid to ask the tough questions either.
You should take notes and get an intimate idea of how long they think it’ll take to cancel your contract, how much it will cost, and if they think they can get you out of it. Don’t be afraid to stay on the phone with them awhile so you can get all of your questions answered rather than dodged. It may seem like you’re pestering them for answers, but it’s better to know upfront what you’re working with before you put any money down.
Also look for signs of possible scams like dodging questions, giving vague answers, taking upfront payment but not giving a timeframe, repeated calls or emails even if you’re still thinking over whether you’ll use their services. If you want to know more about what to look out for as far as scams go, check out our blog.
Resort Cancellation Services Cost
There aren’t any definitive details showcasing how much their services cost, though they do offer a free consultation. This is an entirely common aspect to most timeshare exit companies to try and gather a client base. They tend to keep most of their information about costs and payment plans away from potential clients before they can get them in for a free consultation.
This enables companies to get ahold of client information before they actually provide a service. This opens those potential clients up to scam calls and spam emails that will only make the process of their timeshare cancellation that much more frustrating. This is also why we recommend going with companies that offer escrow payments.
If you’re not 100% comfortable with a company, the escrow payments offer a bit of comfort and assurance that your case will be handled one way or another before your payment is processed. If you want to learn more about why escrow payments are so important, we’ve got you covered.
Summary
If you’re looking for a service that has solid customer reviews and enough information on their website to pull in potential customers, Resort Cancellation Services isn’t the worst company to go with. They seem to offer some solid solutions and via their positive reviews they allegedly provide helpful and timely solutions to your timeshare exit needs. While you shouldn’t immediately trust them regardless of how good they appear on the outside, they offer a little more assurance than most run-of-the-mill timeshare exit companies.
Their website is a little bland and lacking in substance, but their reviews seem to be solid and honest about their services. We do recommend that you take the consultation with a grain of salt and don’t be afraid to ask the tough questions. You should have everything up front or in writing so you’re not left wondering what you’re agreeing to.
So if you’re thinking of using Resort Cancellation Services, you might actually be in good hands.