America’s Consumer Advocacy Group is a nonprofit attorney based service that claims to help Americans release themselves from their timeshare contracts. They have been in this business for eleven years and operate out of Glendale California, but do offer remote services. They claim their mission is to help their clients achieve complete freedom from the binds of their timeshares, but can they really hold up to that mission statement?
Website Review
Right away their website gives you a sense of trustworthiness. Immediately you’re met with calming colors and well-placed and edited photographs that move well with the rest of the landing page. They mention right off the bat that they are an attorney-based service so you know what you’re getting immediately. All of their tabs are neatly placed at the top of the screen and they minimize but don’t disappear entirely as you continue to scroll, so you can access them at any time.
The landing page offers up a free consultation as well as a promise of transparency and 24/7 service so you can ask questions whenever you have them. If you scroll further down, you’ll find their mission which claims the group is A+ rated by the BBB and that they have canceled over $30 million in debt related to timeshares for their customers in 2019 alone. They continue to offer links and lead aways to call or message them so you can do so at your leisure.
You also don’t have to hunt for customer testimonials as they offer a few upfront from satisfied clients that claim real lawyers helped them cancel their timeshare debt quickly and efficiently. While these claims cannot be fully validated, they certainly set the tone for the landing page and add to the group’s credibility in doing what they say they’re going to do. These testimonials are also honest, claiming the group is not cheap to work with, but they are far more affordable and trustworthy than other company’s offering exit help.
Their “About Us” page is a little lacking, essentially restating his mission statement and making claims that client satisfaction is their top priority. We would have liked to see more about the lawyers who allegedly work for the group and more about their founder, but you won’t find that on this page. They do claim that you won’t have to pay them anything if in their consultation they find you aren’t eligible for cancellation, which is a bit more comforting.
You’ll also find their FAQ page, which is nice to see on a timeshare exit website as it helps with education and tackles those questions that timeshare owners might have but have no way to access. Their Testimonials page is short and sweet and only has a handful of happy customer reviews as they had some longer ones available on their landing page.
A refreshing addition to this group’s website is their “How it Works” page that details how exactly they go about their process of releasing you from your timeshare obligation. They make a point to assure every potential client that they won’t waste your time or money and will ensure you are pre-qualified and eligible for cancellation before they take your case. They then state you can schedule a free consultation to discuss your individual case and discuss your options. If you’re sure you want to work with them, you’ll be updated monthly on their progress. They want to minimize your stress and maximize the chances for your financial freedom from your timeshare contract.
After laying out all of that information you can look further to their privacy policy page so you know everything they collect and what to expect. Overall their website was helpful and the only thing we found lacking was any mention of Escrow payment options. We do highly recommend working with a team that provides Escrow payment for your safety and comfort, but they do promise that they won’t take any money unless they are sure you qualify for cancellation.
ACA Group Reviews
You won’t find their testimonials lacking in any way as you can find them in a multitude of places. They offer up consumer testimonials immediately on their landing page and you can also find them on the Great Nonprofits website, the BBB website, and Google Reviews. In all of our searching, we were only able to find a single one-star review from Robert who claims that the group contacts him frequently asking about helping him exit his timeshare when he never contacted them in the first place.
Gail gives a 5-star testimonial claiming she is free at last and that her attorneys were top-notch. Every review on the BBB website has similar claims that the group was attentive, transparent, and able to get the job done in a timely manner. Communication is important when it comes to choosing the right timeshare exit company, and ACA Group seems to really follow through on their mission statement that the client comes first.
If you’re looking for more in-depth reviews, you’ll want to look at the Great Nonprofits website, where you’ll find 47 detailed accounts of the ACA Group’s advocacy efforts for timeshare exit relief. Every claim details that they are reliable, honest, and reputable so you don’t have to worry about who you’re working with. They want to help you work on your financial future, so they work hard to give you that freedom and relief from your timeshare contracts.
A little bit of extra googling will come up with nothing but positive reviews as well, so it can be difficult to know where this group might be lacking or if they have any specific issues that clients may have found troubling or frustrating.
These testimonials, while largely all positive, are not without their flaws. They do sometimes get repetitive or can be a bit generic, so you aren’t sure whether they are entirely trustworthy. Overall though they seem to be a trustworthy and honest company that’s the main goal is to help give you financial freedom.
ACA Group Cost
This is where it can get a little bit frustrating. The only clues we are given to how much this service will cost you are in a few little reviews that claim they aren’t cheap but they are worth the price, or more affordable than most comparable services out there. They do claim that they won’t take any money upfront unless they can establish that you have a case for cancellation.
This can be comforting if you’re worried about handing off a large down payment and then not hearing anything back from your exit company about progress. We truly advocate for those seeking relief from their timeshare contracts to consult every exit company before they commit. Thankfully the ACA Group offers a free consultation so you should be able to get an upfront answer about costs and what you can expect as far as results.
Summary
The ACA Group seems overwhelmingly positive with their dozens of 5-star reviews and well put together website. You won’t have any trouble navigating their site and getting a hold of a team member who can help you start your journey to financial freedom. While they don’t have any upfront information about costs, they do offer free consultations and a guarantee of no money spent before they can be sure you qualify for cancellation.
If you’re looking for an exit company that is also fronted by trustworthy individuals, you’ll find their promise of being an attorney-run service to be a strong identifier of their credibility. The only issue we can really find with their credit status is an alert on the BBB website that they may be missing proper licensing by the State Bar of California, but that was as of 2017. Things have possibly been updated in that time so it is important to do your research and check with the BBB and the group for any further information.
It can be hard to find a company you can trust to help you free yourself from the binding ties of your timeshare, but the ACA Group looks like a top contender for the job. They have glowing reviews from satisfied clients and available contact information so you can get all the information you need from wherever you are in the country.
It also helps that in times like these where we are still struggling with COVID-19 that they offer remote services so you aren’t limited to California residency in order to utilize their services. The ACA Group is overall an incredibly viable option to help you exit your timeshare commitments. If you’re looking for further information you can feel free to contact them or keep up to date with their website for any changes.
Not only do they have 11 years in the business, but they have enough satisfactory reviews to buoy them to the top of the heap for timeshare exit companies to consider. You aren’t likely to be disappointed with this choice.