Last updated September 13th, 2022
Sunset Group, which also goes by Sunset Hotel Group and Sunset World, is a timeshare company with properties throughout Cancun and Riviera Maya in Mexico. Sunset Royal Beach Resort is one of this company’s properties as well. Their headquarters are in Miami, FL, and they appear to be owned by RCI, the biggest timeshare company in the world.
If you’re looking to get rid of Sunset Group timeshare, you are not alone. While these properties appear to be luxurious and perfect for a getaway, many people are in a similar situation and seeking to get out of what they have purchased with this company. The reasons for this range between the following:
- Bait-and-switch practices with contracts
- Undisclosed and hidden fees
- Poor to no customer service and unresponsiveness
- Inability to use timeshares as promised
Sunset Group’s ratings and reviews reflect all of these issues and complaints. These ratings include:
- No accreditation and an F grade with the BBB
- 21 total complaints in the last 3 years
- 3 out of 5 stars on ComplaintsBoard based on 43 complaints overall
- 42% of these complaints remaining unresolved
Some of the specific complaints are particularly disheartening. Here are just a few of the standout comments that we noticed.
From the BBB:
- “Signed a contract and they issue [sic] a totally different contract through email. They used our names to finance a down payment with out our consent! Scam! … All the information that was given to us was misrepresented and all lies. We are very disappointed because we loved our stay at Hacienda Tres Rios and had actually recommended it to many of family members and friends but we were lied to and we were made to sign a contract under under duress and false pretense.”
- “As soon as we attempted to use the timeshare, we found the undisclosed fees and misrepresentations. When calling to make a reservation, we would be required to pay an all-inclusive fee of $89 per person. This brought us to compare the cost of timeshare vacations with traditional vacations, leading to the understanding that we had been scammed. … We were never told that the maintenance fees would increase. … we were told that we could not cancel our contract.”
- “After further review of our contract, we decided to cancel since we did not feel very comfortable about the whole business transaction. Therefore, we used the five day right of rescission as stipulated in the contract. … We wrote up a cancellation document and presented it to Sunset Fishermen (which was easy since we were staying there). They accepted this and said they would process the paper work and credit our accounts. … The problem we encountered was our credit card charges were never reversed so we wrote the Sunset group and requested refunds. They wanted us to send them a copy of our cancellation letter since they claimed they didn’t seem to have it. … We decided to fight this through our credit card companies. We did so and provided proof of our claim. … Now the Sunset Group threatens us with a collection agency and is attempting to ruin our credit. Un-believable, this firm must be put out of business. We are seeking total resolution.”
Overall, there is a great deal of information in these reviews and complaints that indicate Sunset Group is a fraudulent timeshare company that delivers false promises and makes it difficult, if not impossible, for customers to get out of their contracts.
Official Sunset Group Exit Programs
We did not find any evidence of an official exit program with Sunset Group, but most timeshare companies do have such programs set up. If you are seeking to get out of Sunset Group timeshare, checking on their website and getting in touch with customer service is the first place you’d want to start.
Sunset Group Class Action Lawsuits
In terms of why it’s difficult to find an advertised exit program, sometimes class action lawsuits are the reason for this. However, we did not find anything online about pending lawsuits with Sunset Group. There was one indication of a potential case that might be filed by an attorney named Mitchell Sussman; you can find out more by searching “Promotoria Sunset Group Timeshare Owners Lawsuit.”
That said, until there is any official news of a class action lawsuit, we would encourage you to seek out alternative routes to getting compensated for the time and money you’ve invested in your timeshare with Sunset Group.
Avoid Timeshare Exit Company Scams
In our research of Sunset Group, we found that many unsatisfied customers on different message boards, especially ComplaintsBoard and RedWeek, were approached by a timeshare exit company called Mexican Timeshare Solutions. This company appears to have jumped upon the opportunity to be about as fraudulent as Sunset Group has been. They have been shown to request upfront fees in exchange for their services right off the bat.
Both of these behaviors — approaching people first and demanding prior payments — are massive red flags when it comes to timeshare exit companies. A quick Google search shows Mexican Timeshare Solutions’s practices fit right into those that we consider shady and less than trustworthy.
There are several such practices to be aware of when you’re looking to cancel Sunset Group timeshare. Here are some other tips to keep in mind so you avoid similar scams in the future:
- Avoid companies that lack an online presence, especially those that don’t have their own website at all. Online ratings and reviews of the timeshare exit company in question will help you research this more thoroughly.
- Avoid companies that don’t have a BBB rating or boast a very low grade (Fs are especially glaring).
- Avoid companies that do not have a successful track record of releasing clients from their timeshare contracts.
- Get everything in writing, and make sure you have a contract with the company. If they try to avoid using a contract, that is a major red flag.
Cancel Your Timeshare with a Trustworthy Company
This website exists because there are so many companies out there just like Mexican Timeshare Solutions, and we wanted to make it easier to find other options. In spite of practices like theirs, it is possible to find a legitimate timeshare exit company that has a track record of success in releasing people from their contracts.
In contrast to what indicates a timeshare exit scam company, you can look for the following to be sure you’re working with a more reputable company:
- A strong rating with the BBB and few (if any) complaints
- Having been in business for several years
- A physical office address, as opposed to a PO box
- A professional-looking website
- Use of written contracts for services
Most of the companies that we recommend are notable in that they use escrow for payment, which means they don’t get paid until they’ve helped you get out of your timeshare. You can learn more about why escrow is important on this page.