Velas Vallarta, also called Club Velas Vallarta, is a timeshare program that’s part of Velas Resorts. It is located in Puerto Vallarta, Mexico, and is part of RCI, the largest timeshare company in the world.
If you are one of the many people trying to get rid of Velas Vallarta timeshare, you may have one or several reasons for wanting to do so. When we looked into this timeshare program and resort, we found that most people wanted to exit their Velas Vallarta timeshare because of:
- Hidden fees when it came time to book
- High-pressure sales presentations
- Bait-and-switch practices and negative marketing tactics
- Borderline or potentially illegal practices
- Unresolved complaints
While Velas Vallarta did not have many aggregate ratings to speak to these negative experiences, or a BBB page, we found that they have 3 stars and 17 reviews with ComplaintsBoard, as well as several 1-star and 2-star TripAdvisor reviews that spoke more specifically to the timeshare program’s faults.
- “The 90 minute presentation we attended turned out to be between five to six hours. Once we got down to signing the contract we were rushed through to ‘get us back on vacation.’ We were told the timeshare we were buying was previously owned and therefore we wouldn’t have the right to rescind. Violation of Mexican law. The sale of our existing timeshare was a condition of purchase at Velas Vallarta. The salesperson misled us about the guarantee to sell our existing timeshare for $60,850. We didn’t get the guarantee until we were leaving after signing the contract. The guarantee was for no more than to list the property for sale for $60,850. We talked about the RCI bonus weeks we were getting. We talked about the cost of $169 or $189 a week. Nothing was said about having to pay maintenance fees first. ”
- “We were told because we were purchasing a unit that had previously been foreclosed on we had to give up the 5 day cancellation rights. They can not do this. But the HUGE fraud came to us from there [sic] trade in manager Mr. Ken Waller who arranged for a broker to purchase a timeshare we owned in Minnesota… He gave us a fax from the broker confirming the deal that he had negotiated for us. When we returned home and spoke with the broker that was purchasing our Minnesota timeshare we learned that they DID NOT send this confirmation fax to Mr. Ken Waller. … All our letters to them have gone unanswered and we still are pursuing them for a refund of our down payment. … VelasVallarta is a lovely resort, but one has to wonder about an organization that allows there [sic] salespeople to represent them in such a fraudulent way and that resorts to illegal tactics to complete a sale.”
There are also a few independent blog posts out there that go more in-depth. One in particular, hosted on blogspot.com, goes by VelasResortScam and picks apart these dishonest tendencies and the aforementioned (illegal) backpedaling on the five-day right of rescission.
As you can tell, most of these problems have more to do with the nature of the timeshare program and the people who run it than with the resort itself. Unfortunately, these problems and complaints are highly indicative of a timeshare scam. So if you are trying to cancel Velas Vallarta timeshare, it will probably be difficult to do so, but you do have options.
Velas Vallarta Timeshare Exit Program
Unsurprisingly, we did not find anything in the way of an official timeshare exit program through Velas Resorts or RCI. Usually RCI properties come with a claim of being able to exchange points and use them elsewhere, and that was the case when we checked this resort on RCI’s website. That said, we tend to find, based on others’ experiences, that RCI does not hold fast to these promises.
If you are interested in attempting to contact the resort directly, there are a few places you can do so. The timeshare hub for Velas Resorts — also called the “Club” or “All-Inclusive” page — goes under the name “Grand Velas.” Searching these terms should bring you to the landing page, and from there you can navigate to the Club Velas Vallarta section, where they have a Contact subsection.
Avoid Timeshare Exit Company Scams
In our research of Velas Vallarta, we found that on a few different message boards — specifically, ComplaintsBoard — a timeshare exit company called Mexican Timeshare Solutions posted to get business from unsatisfied timeshare buyers. Unfortunately, this timeshare exit company appears to have jumped upon the opportunity to be about as fraudulent as Velas Vallarta. They have been shown to request upfront fees in exchange for their services right off the bat, and researching them further shows several related complaints.
Both of these behaviors — approaching people first and demanding prior payments — are massive red flags when it comes to timeshare exit companies. A quick Google search shows Mexican Timeshare Solutions’s practices fit right into those that we consider shady and less than trustworthy.
While working with a timeshare exit company is typically a good idea in a situation like this one, there are several practices similar to this company’s to be aware of when you’re looking to get out of Velas Vallarta timeshare. Here are a few other tips to keep in mind so you avoid scams like theirs in the future:
- Avoid companies with no online presence, and especially those that don’t have their own website at all. Online ratings and reviews of the timeshare exit company in question will help you research this more thoroughly.
- Avoid companies that don’t have a BBB rating or boast a very low grade (Fs are especially glaring).
- Avoid companies that do not have a successful track record of releasing clients from their timeshare contracts.
- Get everything in writing, and make sure you have a contract with the company. If they try to avoid using a contract, that is a major red flag.
Cancel Your Timeshare with a Trustworthy Company
We created this website because there are so many companies out there like Mexican Timeshare Solutions, and we wanted to make it easier to find better, more legitimate options. It is definitely possible to find a reputable timeshare exit company that has a solid record of successfully releasing people from their contracts.
You can look for the following “green flags” to make sure you’ve chosen to work with a more reputable company:
- A strong rating with the BBB and few (if any) complaints
- Having been in business for several years
- A physical office address, as opposed to a PO box
- A professional-looking website
- Use of written contracts for services
All of the companies that we recommend use escrow for payment, which means they don’t get paid until they’ve helped you get out of your timeshare. You can learn more about why escrow is important on this page.
When you’re ready to get out of a timeshare that hasn’t been what you expected it to be, have a look at the companies we recommend. All of these companies are well-rated, use escrow for payment, and have a solid record of helping other timeshare owners to get out of their contracts.
If you have further questions about any of these companies or about timeshare exit in general, please feel free to get in touch with us. You can give us a call at 949-229-7748, fill out the contact form on the right side of the page, or initiate the live chat to get started.