Occidental Allegro is a family of hotels and resorts located in Mexico. Their destinations, among several others, include Cozumel, Punta Cana, and Playacar. They are owned by the Vacation Store of Miami.
Their timeshare program is called Occidental Vacation Club, which can be found at each of Occidental Allegro’s hotels and resorts. Occidental Vacation Club appears to be owned and managed by a company called Allegro Holdings, and part of the Barceló Hotel Group (which claims to be connected with RCI, but it’s unclear whether or not this is true).
While this might cause some confusion, make no mistake that these are the same resorts — and apparently, part of the same timeshare scam. This is the heart of the many complaints people have had about this timeshare program. More specifically, they’ve cited:
- Bait-and-switch practices
- Constantly booked properties
- Poorly maintained rooms that do not reflect what was promised
- Tacked-on charges and constantly increasing maintenance fees
- High-pressure sales tactics and false promises
Furthermore, some of the many comments we found were about fraudulent activity. Specifically, here are a few of the most noteworthy.
From TripAdvisor:
- “If you are staying at any of the Occidental hotels, and are being pressured to purchase a vacation club membership, do not buy it!!!! This is the biggest scam out there! The agent will show you a spectacular room with flat screen televisions, and beautiful accompaniments, but when you stay there you’ll get a second rate room with none of the niceties they showed you. If you are unfortunate enough to have already bought a membership, it is basically worthless, as they sell on EBAY for $5.00.”
- “It was nice visiting Allegro/Occidental hotel, but please never attend one of the timeshare that is offered at the property. The timeshare is a SCAM. Please never sign in to buy anything while vacationing there. We have made a mistake in buying the timeshare and we have not had the opportunity to use it because we still have to pay for the same price to stay at the hotel even though we already have the Allegro/Occidental Vacation Club membership. We have reached out to the individuals at the property with the request to be released from the contract and forfeit the $15,000 that we already paid into the membership, but we have not heard back to resolve the issue. I will continue to go on to other social media platform to warn others of the TIMESHARE SCAM practices. … Please say no to buying Allegro/Occidental Vacation Club membership because it’s a worthless club membership. … I am thinking of finding enough people to file a Class Action Lawsuit against the vacation club.”
From ComplaintsBoard:
- “This company will tell you anything you want to hear to get you to buy into the company, they will show you wonderful pictures (but when you go to get those they are always a grade up from you) I own what they say is the best they have 2 bedroom royal club, but yet to get a room like in the book in aruba you have to upgrade? … It’s also getting to a place you need to book over a year in advance because they have over sold the time share and now have more owners than space, but if you go on line you can book a room and if you call under your time share they will tell you it’s full. So again scam.”
From Defaulters:
- “We had the misfortune of getting sucked into a “90 minute” presentation for the Allegro Vacation Club while in Playa del Carmen. We had purchased discounted tickets for Xcaret and this was a part of the deal. … They had our licenses and credit cards and we could not leave and the salesman and his wife, the sales manager, kept presenting different plans over 2 hours. … After we received the materials we learned we had been the victim of a bait and switch and what we had been given was unfeasible for us. We had to book 14 days out and pay up to 48 hours out with no refund for cancellations! We returned 2 days later to cancel and get a refund. The salesman refused and kept saying that what he told us trumped the contract and language of the certificates! He then started swearing at us and threatening us. … Beware – these people are excellent salespeople who will wear you down and create an offer based on what you say during the presentation, then screw you. Also, the date on the contract was wrong, probably to prevent a challenge of the 5 day window to cancel. Fortunately we caught that and made the changes to our copy of the contract. They are dishonest, sleazy people!”
On top of this, their owning company, Allegro Holdings, has a C+ and is unaccredited with the BBB; the Vacation Store of Miami, which seems to be involved somehow, is notoriously low-rated, with several BBB complaints and 2 stars on Yelp. Occidental Vacation Club itself has 1 star on ComplaintsBoard from 3 reviews, as well as several notable complaints on Timeshare Marketplace, RedWeek, and Defaulters.
So if you are looking to get rid of Occidental Allegro timeshare, you would be well justified in doing so, and fortunately have several options at your disposal.
Occidental Allegro Timeshare Exit Program
There are two “official” websites for Occidental Allegro; one is called Occidental Allegro, and the other is called Occidental Vacation Club. The former appears to be several years old and its links to getting further information do not work. So if you want to get in contact directly, you should use the Occidental Vacation Club website and navigate to their Membership section. This page links to a Contact Us subpage — links to which you can also find in the footer. If you’re already a member/owner, you can use the membership portal to get in touch.
But even going that route, we did not actually find official timeshare exit information on the Occidental Vacation Club website. To truly cancel Occidental Allegro timeshare, you will probably want to investigate how to do so with a third party or reputable timeshare exit company.
Get Out of Occidental Allegro Timeshare with a Timeshare Exit Company
When looking for a company who can help you get your contract and all of its associated fees canceled, you want to first and foremost find one that uses escrow for payment. This means that the company does not get paid until they’ve completely canceled your timeshare and you’re totally satisfied with their work. You can learn more about why escrow is important on this page.
Beyond that, you should also look for a timeshare exit company that has the following:
- An A (or higher) rating with the BBB and few complaints
- Several years in business
- A physical office address rather than a PO box
- A professional-looking website
- A written contract for any services rendered
There are several companies out there that fit this description, and we created this website in order to put a spotlight on those that do. You can review a list of our recommended companies on this page. All of these companies have a solid track record of success in getting people out of their contracts with resorts, and have proven themselves legitimate and trustworthy.