Mexican Timeshare Solutions is a timeshare exit company located in Hayward California and has been in business since 2012. They started their business in 2009 but they claim to have over 25 years of experience in this industry among their fifteen professionals on staff. They cater specifically to those who have been scammed by timeshares to help release them from contracts they feel stuck in.
But do these claims of experience hold up against what they can actually offer you?
Mexican Timeshare Solutions Website Review
Their landing page seems to be solid and straightforward. It certainly isn’t anything that will immediately catch the viewer’s attention, but it also doesn’t distract potential clients with flashing scripts, tacky photos, or gimmicky slogans. The running theme we’ve found for most timeshare exit websites is the mixture of cool blue tones and white, to help ease the potential client before they’ve even contacted the service.
There is a small pop-up box in the right-hand corner that can be a bit annoying as it also will flash a message in your tab when you navigate to others. This is a small notification from customer support, stating that you can reply to that message at any time and they’ll help you out. This is a helpful feature, but the flashing message remaining or popping back up even after you’ve minimized it can be frustrating.
They are upfront in their marketing as soon as you enter the landing page, claiming they will cancel your timeshare with no upfront fees while also offering a free consultation. They also claim to have a 100% cancellation rate and that they have canceled nearly 14000 contracts. These are nice guarantees, as their promises do include that you’ll not have to pay anything if you don’t get results which sound very similar to an escrow payment option. We like working with companies that offer escrow, as it is the only sure-fire way to ensure your timeshare is canceled before a cent of your money is released to the company. Learn more about escrow payments and why they benefit you here.
If you wander over to their ‘About Us’ section, you’ll find some description about how they’ll help you cancel your contract but don’t provide many concrete details. Something promising though is that they provide LinkedIn profiles for some of their consultants and the company itself, giving them a small boost in credibility. They do use the phrase contingency basis when talking about their work, which can be promising as long as you can be assured you don’t have to put any money down unless things are resolved.
It is a bit odd that you can’t find their owner’s name on the website, but if you look at their BBB profile, you’ll find that the president of the company is Mr. Joe Gonzales. Though even a quick google search won’t bring up much in the way of finding out who he is and what his credentials are. They also claim to have 10 employees and that they are located in Hayward, California, but most of the LinkedIn profiles of their employees are based out of Mexico.
They do offer a pretty detailed blog section with many interesting titles such as Timeshare Lawyers, Timeshare Resorts are Abusing Their Clients During COVID-19, and Different Names Used In the Timeshare Industry. There are 18 pages full of informative blogs that can answer a multitude of questions you might have prior to contact, so it may turn out to be an invaluable resource to a potential client.
One of their standout features is their ‘Resort Blacklist’ section, which offers a forum for timeshare owners to discuss their experiences with different resorts and their complaints. They have listed thirty-one resorts with complaint numbers from only 7 to 520. This can be incredibly helpful to those who have timeshares with one of these resorts and are looking for validation or other information to help them get out of contracts.
They also offer a thorough FAQ section and an eight-page testimonial section that includes a video of satisfied customers. They have 75 testimonials available on their website for you to peruse to help boost their credibility.
All in all, it seems that their website though it may be lacking in finer details about the staff and owner, offers a variety of information that can be valuable to those seeking a timeshare exit. It is clean and well organized, ensuring that clients don’t have to hunt for the information they may be looking for.
Mexican Timeshare Solutions Reviews
While their website hosts 75 glowing reviews from happy customers, as well as a detailed video of testimonials, one of the best places to look for honest reviews is their BBB page. They have an overall score of 4.67 out of 5, though they have maintained an A+ rating. Their reviews may be a bit scarce on the BBB website, with only twelve but they do offer at least one review that isn’t perfect.
While you wouldn’t base your experience off of a single bad review, it is important to see what others may have gone through when using the company. A quick Google search will also offer up some pretty concerning information that this timeshare exit company is actually a scam. While we cannot confirm or deny these allegations, it is worth some more research before you decide to get yourself involved with this company.
Their reviews on their website are organized by which resort their clients were canceling from, which can actually be a helpful resource for others who might be in the same boat. These reviews claim that MTS was timely, thorough, and efficient in getting their contracts canceled with little no hassling and plenty of integrity. We of course aren’t entirely sure of the validity of these claims, but with 75 reviews on their website and 11 on the BBB that are all positive it does bode well for MTS.
Their bad review does detail that their business address leads to the location of a salon and massage parlor rather than an official office building. This does seem incredibly fishy and if you google the address, you will indeed come up with Amber Beauty Plus rather than the company you’re looking for.
Always be careful when you’re going to reach out to one of these companies and never give off important information unless you’re sure the company is credible. More information about how to spot timeshare scams here.
Mexican Timeshare Solutions Cost
There is no upfront information about costs or fees, which doesn’t actually comfort us much. They make many claims on their website that you won’t have to pay a single thing unless they can successfully release you from your contract, but they don’t tell you what you’ll have to pay if they do. There is also the claim that all of their work is contingency-based, so you don’t have to pay if no work has been done on your case.
While this may seem like a good thing, we really only want to consider companies that offer escrow payment options. Your fees shouldn’t be hidden behind walls until you get out of your contract and then are suddenly slapped with a huge bill. You should know everything upfront and even if you don’t pay right away you should know what your bill is going to come out to.
While the website for Mexican Timeshare Solutions does seem thorough and helpful with plenty of reviews, blogs, and complaints filed against certain resorts, there does seem to still be something fishy about this company. Googling them doesn’t bring you an official office address and their BBB profile gives an address of a hair salon that is sandwiched between tax offices. This isn’t comforting for the potential client who is accessing their company from another state and cannot go to the office itself to poke around.
Though their reviews seem to be glowing, that same Google search will also come up with several articles about potential scams related to Mexican Timeshare Solutions. While you do have to take everything you read on the internet with a grain of salt, it is probably not wise to put all of your eggs in MTS’s basket without being completely sure of their credentials. The BBB is typically a good resource for vetting companies such as this one, you do need to be wary.
If you are going to get anything from this website, it is to use their resources to your advantage. Even if you don’t decide to go with their services to help you get out of your timeshare, their blog section and resort blacklist can be mined for information that can ultimately help you.
All in all, we would say that MTS is probably a company you’ll want to skip when it comes to timeshare exit solutions. They offer a good amount of advice and helpful information, but their credentials are sketchy enough to keep potential clients at bay and give reviewers like us red flags.