National Service Corporation of Virginia is a timeshare exit service located in Virginia Beach, Virginia. This corporation has a long shelf-life, having been around since 1967 but went under new ownership in 1987 and has become one of the premier timeshare exit services. They pride themselves on creating long-standing relationships with clients, but does their alleged devotion to their client-base stand true?
National Service Corporation of Virginia Website Review
The website has obviously been updated in recent years, providing a more modern design than the time they’ve been in business. We see a very familiar setup to a lot of other timeshare exit websites we’ve seen with the vacation-themed stock photo and the promise that they will help you break free of your timeshare. They claim because they have a keen sense of the industry they can help you get free of the burden of your timeshare contract with ease.
There are more stock photography photos as you scroll further that are paired with vague explanations about their mission, strategy, and that they put their customers first. This really seems like the same setup of most other timeshare websites just with different stock photos and National Service Corporation of Virginia’s logo in the top left corner. So far their strategy doesn’t set them apart from a dozen other companies who promise the same things.
One of the defining features of this service is that they are a transfer service rather than a cancellation or reseller. They apparently provide an immediate exit solution so you can be severed from your resort quickly and easily without too much hassle. Though we aren’t entirely sure that they deliver on this promise.
If you look at the section titled ‘Our Story’, you’re not going to get much in the way of a credible backstory for the company. They don’t provide much information besides stating they have been accredited by the Better Business Bureau since 2001 and that their founder’s bad experience with timeshare exit companies is what fuels them to be better. Their four-step process that they claim has been tried and tested also feels like it is a repeat of most other timeshare exit companies we see.
They offer a generic free consultation, reviewing your account for qualification, resolution, and then transfer. They then offer a page that gives you the general averages of how much it costs to keep a timeshare and how they can help you get things in order to be able to transfer it. Their FAQ section doesn’t even seem to offer much in the way of helpful information besides what they can try to do to help you and if they have hidden fees.
They claim that their cancellation fee is a one time price and that there are no additional fees, but they follow this up by saying every situation is different and may require additional fees. This is a bit of a shady move from the National Service Corporation of Virginia, claiming there is only one fee up front and no additional fees and then stating there may be additional fees depending on your situation. We also get no mention of escrow payments which are vital when it comes to ensuring your cancellation is fully processed before your exit company gets a cent.
Overall the website leaves a lot to be desired and has contradictory information that isn’t very helpful to those who are seeking an easy exit from their timeshare. Having the company you’re trusting to take on a legal and financial responsibility for you using contradictory language is a huge red flag and you should be careful and research more before you decide to proceed.
National Service Corporation of Virginia Reviews
Their Better Business Bureau page provides more information than their website does, giving the potential client a clearer picture of what to expect when it comes to their services. They have a 5 out of 5 rating from the BBB and an A+, but there is a bit of confusion between the website and their BBB profile about how much they’ve been in business. We know the business has officially been around since 1967 but apparently they haven’t been accredited since 2001.
We aren’t given much information about how their business has changed in those 50+ years they’ve been operational either. They also only have two reviews available, both five stars, but they have a startling nine complaints they’ve had filed and closed in the last 3 years and one that was closed in the last year. Even though they’ve technically been in business a long time, that is a lot of complaints for a company who claims to be reliable and trustworthy.
The two positive reviews seem to be pretty generic, claiming that they would recommend this service to all of their friends due to the professionalism and care that their case was handled with. The complaints, though you would hope would be wordier in their content, but you won’t be able to read them. Either they have been closed for long enough that they can’t be seen anymore or they’ve been removed completely, you can’t view the complaints at all.
We think that while this may be what the business wanted, these complaints should be made available to the public so they know what others had to complain about. If you’re going to put your money towards a service you should know where that service was likely lacking ten whole times with other clients. Any further information on their Better Business Bureau page won’t give you much to go on and you’ll have to infer the rest.
If you’re wanting to look for any additional reviews, you’ll find three available on Yelp that are all one-star. These reviews claim they are scam artists that will take your information and then never call you back and then they will send your account to collections for unpaid fees. This is a startling thing to have happen, especially if you’ve only consulted with this company rather than establishing an actual account with them.
With very few actual testimonials and no way to view the complaints, you might want to try and dig a little bit more to see if you can get any further information but you probably won’t find much. This doesn’t directly lead towards a scam, but it definitely is a red flag you shouldn’t ignore.
National Service Corporation of Virginia Cost
There is a small place in their FAQ section that mentions a little bit about costs, but it is worded in a tricky way and won’t give you much to go on if you’re looking for a realistic idea of what to expect. They claim that you only have to pay a single cancellation fee and that there will be no other surprise or hidden fees. This is incredibly misleading as just a little further in the section they say that each case is different and there may be additional fees depending on your resort and what you need to file.
You shouldn’t be given a vague answer as to what to expect as far as costs go. Especially when a company claims there will be no hidden fees but then says there might be additional fees. You should have everything solidified either upfront or in your consultation call so there are no surprises. If you’re worried that your timeshare exit company will only charge fees to your credit card without authorization, make sure you vet them carefully before hiring.
Giving them all of your information, including your contact information, can be tricky and get you into more trouble than it is worth to get out of your timeshare. There are a lot of scams masquerading as actual companies and you should be careful before you hire one of them to handle your affairs.
Summary
While National Service Corporation of Virginia is a longstanding company with 50+ years of experience, that doesn’t necessarily mean that they have the capability to handle business well. They have been accredited by the Better Business Bureau since 2001 and in that time they haven’t accumulated much in the way of testimonials. They have two positive reviews on their Better Business Bureau profile and then those three startling reviews on Yelp.
To have actual customers claim that they are a scam is one of the truest ways to prove that they likely are one and you should heed the advice of these customers and refrain from giving them your information. While there are companies who have these claims against them and are innocent, it isn’t worth having a non-existent account sent to collections for fees that you never incurred. The timeshare exit business can be sketchy at times and you really should be careful who you decide to give your information to.
Don’t let yourself be taken in by a company that claims to be trustworthy when they really aren’t. Longstanding or not, it seems to us that the National Service Corporation of Virginia is one to avoid.