Last updated September 13th, 2022
Playa Grande Resort and Grand Spa, located in Cabo san Lucas, Mexico, is a resort that is part of Solmar Hotels and Resorts, which has its own timeshare program, Grand Solmar Vacation Club. Grand Solmar Vacation Club is part of RCI, the biggest timeshare company in the world.
If you’re the owner of a timeshare at Playa Grande, it could be that you get to enjoy your membership; however, it could also be the case that you, like many other people, want to cancel Playa Grande timeshare. Your reasons could be related to rarely — if ever — getting the opportunity to book, the maintenance and extra fees associated with the timeshare, or the constant pressure to buy another property.
When we looked into Playa Grande and their timeshare program, we found that these were related to the most prominent reasons people wanted to cancel. More specifically, some of the most glaring reviews and comments we found are below.
- “If you own a timeshare here be careful they add Resort.com and on call travel protection to your maintenance fee without you knowing. Then when you try to canel [sic] they want to charge you a cancellation fee…this is an unethical business practice and scam that they seem to want to get away with. Plus they constantly bombard you when you visit wanting you to buy more which gets old when you already own. The resort is great however the business practices tend to be on the shady side. BE CAUTIOUS IN YOUR INVESTMENT WITH THEM!”
- “Throughout our stay as we were sitting around by the pools we heard many owners, RCI members, and guests complaining about many things from room changes, not being allowed to bring food down from the rooms to the pool (even in plastic glasses / containers) as they want you to buy everything from the resort, even though the suites have kitchens. As one person said, “this resort has their hands in your wallet all the time”. Many owners we spoke to said they are selling their timeshare and purchasing at another place because the management doesn’t care anymore.”
- “While the resort is beautiful and in a great location, the Playa Granda timeshare push is a real turn off. While we declined to participate in the 75 minute timeshare tour that you are immediatly [sic] pushed towards upon check in, we were able to witness a non stop tour of our pool area by individuals on the timeshare sales tour. While most individuals goal is to relax on vacation, it is almost impossible to do so, even in an pool area due to constant sales presentations. We were constantly approached in the lobby area asking if we had changed our mind regarding the time share presentation. While Playa Grande has nice rooms, and views, it is a burden to deal with the tacky timeshare salespeople. Used car salesmanship at its best.”
- “There are several Solmar properties including Solmar, Playa Grande, Grand Solmar, and Rancho. People book Solmar and think they’ve been ‘upgraded’ to Playa Grande when they arrive. Don’t kid yourself. There is no ‘upgrade’. Playa Grande is the lowest offering in the collection. If you book Solmar, you will definitely end up at Playa Grande. … There are much better places to stay in Cabo. I would skip the entire Solmar brand.”
- “Whatever you do, do NOT fall for the lies this resort will try to sell you!!! Pretty much everything they told us we were purchasing was a lie, right down to the prices, the type of room we were getting, the weeks we would be able to use and their cancellation policy!! Plus, there were plenty of hidden fees!! There are many other nice places to stay in the Cabo area….steer clear of this place for sure!!!”
On these platforms as well as their BBB site, unfortunately, the ratings reflect the reality:
- An F with the BBB and no accreditation
- 3.5 stars on Yelp and several 1-star reviews
- Several 1- and 2-star reviews on TripAdvisor and complaint threads about their practices
Ultimately, what is positive about the resort itself appears to be overshadowed by pushy sales presentations, false promises, and hidden and tacked-on fees. There is a lot that makes Playa Grande not what it initially appears to be, and if you want to get rid of Playa Grande timeshare, you’re definitely not alone.
Playa Grande Official Exit Program
If you are looking for an official means to get out of Playa Grande timeshare, you can start by visiting their Membership website to learn more about whether this is possible. A quick Google search for “Solmar membership” will get you there; once there, the Contact section has the phone number and email address for customer service.
This section of the site has a warning regarding scams, so we would assume they do not encourage timeshare owners to work with third parties to get rid of their timeshares. However, part of the reasoning they provide is related to a class action lawsuit against Solmar Resorts, and Playa Grande specifically. Thus it’s hard to say how much of this language is in the timeshare owner’s interest. Either way, since it can be challenging, if not impossible, to finalize a cancellation of all fees and contracts directly through a resort, we’d definitely suggest looking into other options instead of spending your time trying to exhaust this one.
Playa Grande Class Action Lawsuit
Regarding the class action lawsuit mentioned on the Solmar Resorts membership site, you can find more information about this with a quick Google search. The following lawsuit was filed in early 2021:
- Mitchell Reed Sussman, Plaintiff-Appellant, v. PLAYA GRANDE RESORT, S.A. DE C.V, a Mexico corporation – Superior Court of California, County of Riverside Superior Court, case no. PSC 1903477
It appears that the lawsuit is still pending. That said, its language is related to defamation, which is interesting in that the lawyer suing the resort was accused of running a timeshare exit scam. Further investigation shows that this may in fact be the truth. However, that in no way erases the very real and very glaring issues with the Solmar Resorts timeshare program. More so, it highlights how important it is to be careful in all areas of timeshare ownership, including timeshare exit. The good news is, there are plenty of green flags you can look out for when it comes to hiring a timeshare exit company.
Working with a Reputable Timeshare Exit Company
The fact is, resorts and timeshare exit companies know how profitable this industry is, and in many cases are more interested in keeping your money — and keeping you locked into unfair contracts — than serving you. However, this isn’t the case with every timeshare exit company. We created this website in order to review timeshare exit operations and feature those that are honest, legitimate, and helpful.
When looking for a company who can help you get your contract and all of its associated fees canceled, you want to first and foremost find one that uses escrow for payment. This means that the company does not get paid until they’ve completely canceled your timeshare and you’re totally satisfied with their work. You can learn more about why escrow is important on this page.
Beyond that, you should also look for companies with the following:
- An A (or higher) rating with the BBB and few complaints
- Several years in business
- A physical office address rather than a PO box
- A professional-looking website
- A written contract for any services rendered