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Pacifica Resort is an Ixtapa, Mexico-based hotel and all-inclusive resort. They have their own timeshare program that is owned and managed by RCI, the world’s biggest timeshare company.
If you’ve purchased a timeshare with Pacifica Resorts, you may have one of many reasons for seeking to cancel it. While some people enjoy staying at the property itself, perhaps you have not been able to book nearly as often as you expected, or don’t want to continue paying maintenance fees on the property. Or maybe you feel you were pressured into buying the timeshare in the first place.
If this sounds like your situation, you’re not the only one who wants to get rid of Pacifica Resorts timeshare. Some of the most common reasons we found people wanted to do this included:
- High-pressure sales tactics
- False promises
- Major increases to maintenance fees that were not previously agreed upon
- Bait-and-switch practices, especially regarding property values
More specifically, when we looked into specific complaints, we found the following reviews.
From TripAdvisor:
- “I have been an owner of Pacificia for 15 years and have watched their development over this time. The view is great and the beaches are uncrowded. The one thing to know is do not go on any of their excursions, they are totally worthless. The management are a bunch of worms that promise you everything, then the moment they get your money, you no longer exist. Like to walk, well this is the resort for you, because you are going to be doing a lot of it, as the rest of the hotels are some distance away. The maintenance fee goes up every year without fail. Stay away from the sharks that sell these timeshares because they could sell sand in the Sahara.”
- “I have just returned from my annual vacation at Pacifica. I own a timeshare there for many years and unfortunately this resort has gone downhill. There are many positive comments from people here for the first time but they don’t get to see it all. … The staff are very helpful and friendly but higher management gives priority to Sales and seems to ignore the suggestions and comments of owners. Sales people will promise anything to get the sale and then the other staff are left to try to correct their promises in later years. This resort is in a great location on the best part of the beach … and they should sell the resort based on its merits not false promises.”
- “Several of our family were going to this resort in late March of this year. The resort contacted us to let us know there was a discount for the all inclusive if it was paid before arrival. We all paid our full amount and looked forward to the trip. The week before we were to go, everything was shutting down and that was the end of this trip. We called the resort and asked about our all inclusive and they said it would be refunded to the card that purchased it. They told us it could take 30 days to refund. We continued to call every month as it was not refunded to us, every time we got a different story from them. Here we are in July and now they are telling us that there will be no refund, but there will be a credit for when we make a trip there. This is clearly a fraudulent act on there [sic] part and we have turned it over to the credit card company.”
These and other reviews seem to reflect, again, that the resort is satisfactory according to most guests, but when it comes to the timeshare program, there’s a lot to be desired. Fortunately, though, you have options when it comes to trying to get out of Pacifica Resorts timeshare.
Pacifica Resorts Official Exit Program
Unlike with many similar resorts, it’s actually quite easy to navigate to the Pacifica Resort timeshare hub. If you search for “Pacifica Resorts timeshare” on Google, it’s the second result that comes up. This is a more direct route than searching for the same landing page from the home page. That said, this page is not necessarily a portal for directly exiting your Pacifica Resorts timeshare. Rather, there is a very bold fraud warning at the top of the page, which does link you to their customer service lines, and an email address for timeshare customer service as well. If you want to try working directly with Pacifica Resorts to find out if they have an exit program, this is where you would start.
Their fraud warning is mainly about apparent third parties who have set up fake websites to take money from potential timeshare buyers. While it is important, of course, to be aware of such potential scams, it’s also vital to keep in mind that not all of Pacifica Resorts’s practices are straightforward either. So when it comes time to cancel Pacifica Resorts timeshare, we’d suggest working with a good timeshare exit company.
Get Rid of Pacifica Resorts Timeshare with a Reputable Exit Company
Avoiding Timeshare Exit Scams
When looking into Pacifica Resort, we found an article on the FTC website, “Be on the lookout for timeshare resale phonies,” that spoke to potential timeshare exit scams. In the comments a few people mentioned being contacted by a shady company called International Realty Corporation regarding buying their Pacifica Resorts timeshares. This is one of the biggest red flags when it comes to timeshare exit — a company that contacts you first. The following are just a few more that you should bear in mind when looking for the right timeshare exit solution for your situation:
- Avoid any company without an online presence. If they don’t have a website, it’s likely a scam. Online ratings and reviews of timeshare exit companies can help you with this.
- Avoid any company with a poor or no BBB rating.
- Avoid any company without a track record of successfully getting timeshare owners out of their contracts.
- Make sure you get everything in writing! Having a contract is a good idea when working with a timeshare exit company.
- Don’t settle with the first company you find: shop around. Prices can vary widely by company.
