Mayan Palace is a resort located in Playa del Carmen, Quintana Roo, Mexico, that is part of a larger company called Grupo Vidanta. Grupo Vidanta is located in Puerto Vallarta; its subsidiary company that manages their timeshare properties is called Vida Vacations, which is headquartered in Dallas, TX. We also found listings of Mayan Palace timeshares on RCI’s website, so they appear to be associated with that company as well.
If you are the owner of a Mayan Palace timeshare, you could have one of several reasons for wanting to cancel it. When we looked into why people want to get out of Mayan Palace timeshare, we found that many of them complained about never being able to use their timeshares, getting subjected to unfair policies regarding refunds and fees, and having to sit through intimidating sales presentations that had misleading offers.
Upon further investigation, we discovered that both Grupo Vidanta and Vida Vacations have several negative reviews and a poor reputation when it comes to their business practices. With the BBB, Vidanta has an F, 1 out of 5 stars and no accreditation; Vida Vacations is also unaccredited, and has 1 out of 5 stars. Grupo Vidanta also has several complaints and 2 out of 5 stars on ComplaintsBoard, while Vida Vacations has 1.5 out of 5 stars with Consumer Affairs.
There were fewer ratings available for Mayan Palace, but many of the comments on the review pages for Vida Vacations and Grupo Vidanta were about Mayan Palace specifically. We also found a longform article that delved into the sorts of false promises that get made at Mayan Palace regarding timeshares. If you want to find this article, you can search Google for “Mazatlan Post Vidanta Mayan Palace.”
The following are some of the most noteworthy comments we found about the Mayan Palace timeshare program.
From ComplaintsBoard, about Mayan Palace:
- “3 years ago me and my husband acquire a membership with Mayan Palace, we think that could be a great idea to invest on a timeshare. We wanted the cancellation but the resort denied that possibility while in the timeshare presentation the salesperson told us that we could cancel whenever we want it, of course it was not true. Bad treatment and a misleading membership, the first year was fine, then the problems started when we received a extra charge from a service that we didnt use it. The cost of the maintenance fees, totally is a crazy price and out of our possibilities. I think that Mayan Palace resort is one of the worst places in the world.”
From TripAdvisor, about Mayan Palace and Grupo Vidanta:
- “Travelers to Puerto Vallarta need to be wary of the timeshare presentations at the Mayan Palace. I wrote a pretty detailed account of my experience at their presentation. Here is a quick summary in case you don’t have the time to read the whole account. I felt like I was scammed into coming there to begin with. The presentation is a lot longer than they advertise and they employ high pressure sales tactics. They do a great job selling the deal to you. The sure length of the presentation really tires you down. There is so much pressure to get you to sign a contract on the day that they make their pitch. Any deal that you are not given the time to think about is probably not going to work out in your best interest. They do provide gifts for attending their presentation. In my view they are not worth the aggravation. From what I saw the hotel is actually very nice. I am really not sure why they need to resort to these tactics to push their timeshares. I feel like they are preying on people to make a decision in a moment of weakness. I hope my experience can dissuade others from having to go through one of the Mayan Palace timeshare presentations.”
From Consumer Affairs, about Vida Vacations:
- “I gave one star because I had to. I would give no stars if I could. After the very high pressured sales pitch for this timeshare we signed. Very shortly after we saw that nothing they promised was true. All lies! Within the first week We cancelled the contract by certified mail, email and phone but we continue to get harassed. We are getting daily phone calls and they don’t stop. STAY AS FAR AWAY AS YOU CAN FROM THIS SCAM!!! Stay away from all Vidanta properties. They will give you a breakfast and try to take your soul. DON’T do it!”
Based on these comments, we ultimately have to evaluate this timeshare program as a scam. So if you want to get rid of Mayan Palace timeshare, you are definitely not alone, and even if it can be difficult, you have options you can pursue to that end.
Mayan Palace Official Timeshare Exit Program
If you were to attempt getting in touch with the resort directly to cancel Mayan Palace timeshare, you would want to start on the Vida Vacations website. While there isn’t a dedicated timeshare page on the Mayan Palace website, the Vida Vacations site is essentially their membership hub. Navigating to the Contact page will give you the information you need to contact their customer service department.
Of course, that said, considering the nature of the Mayan Palace timeshare program, it is not highly likely that this will get you what you want. That’s why we’d recommend exploring other options, whether or not you’ve exhausted this one. Specifically, working with a reputable timeshare exit company could help you get out of your contract with Mayan Palace.
Choosing a Timeshare Exit Company
Timeshare exit companies operate by getting in touch with a resort on your behalf, and working directly with their staff in order to cancel all of your fees and release you from your contract. When it comes to a timeshare program like Mayan Palace’s, this can be your best bet, as the diminished value of your timeshare would likely make resale incredibly difficult.
When you’re trying to decide which company can best help you in your situation, be sure to evaluate whether your potential choices have a track record of actually getting people out of timeshares, excellent ratings and reviews, and perhaps most importantly, a payment process that does not require upfront fees. On our site, in fact, we only recommend timeshare exit companies who use escrow for payment; this is the most secure method for you, because it means the company does not get paid until they have completely cancelled your timeshare. You can learn more about why escrow is important on this page.
Avoiding Timeshare Exit Scams
On this website, we are cautious about which companies we recommend because, just as there are many timeshare scams, there are also several timeshare exit scams. Some timeshare exit companies promise timeshare owners that they’ll cancel their timeshare with a money-back guarantee, but never deliver on their promises and keep the money that they were paid.
To avoid scams in the future, make sure you pay attention to the following:
- Avoid any company that doesn’t have an online presence. That is highly indicative of a scam. Searching for online reviews of the timeshare exit company will help you figure out if this is a problem.
- Avoid a timeshare exit company with a low or with no BBB rating. Unaccredited companies are suspicious as well.
- Do not get involved with a company that has no record of success in getting timeshare owners released from their contracts.
- Try not to simply go with the first company you find, as they aren’t your only option, and there might be better pricing elsewhere than what you initially see.
- Make sure you get everything in writing. Moving forward with a timeshare exit company without a contract is not a wise idea.
Curious about which exit companies are free of red flags? You can explore our list of recommended timeshare exit companies on this page.
Still have questions about Mayan Palace, our recommended companies, or timeshare exit in general? Feel free to get in touch with us. You can do so by calling 833-416-8796, initiating the live chat, or filling out the contact form on the right side of the page.