EZ Advocates is a consumer protection company based in Portland Maine. They claim that their strong Maine roots have helped them forge an agency built on trust, integrity, and belief in their work. But while they assert to be advocates for you that will deliver quality results, will they be able to hold up to their hefty promises.
EZ Advocates Website Review
Immediately we are met with the image of a stern-looking man and a fill-in sheet for a free consultation. We assume that this image is meant to assert some sort of credibility, meaning they take their job seriously, but we don’t think they accomplish this. It seems more like a cheap ploy to showcase they are hardworking and serious about their work when there isn’t anything presented initially to confirm that.
The next section we see on the landing page contains information about their expertise and how they’ll help you get you out of your timeshare. They detail that 99% of what they do is document prep and advocacy and that they have canceled 95% of the timeshares contracts they take on. While this does sound like it would be a good percentage we don’t have the information to back that up.
While the landing page looks professional, if not a little cheesy, it is lacking in substance. It doesn’t include much information about how exactly they get the job done and the potential client is left mostly to guess what to expect unless you go ahead with the consultation. We prefer to recommend companies or advocacy groups that will disclose more about how they’ll help you before you have to set up a consultation.
If you head over to their ‘About Us’ section, you’ll find a lot of extra fluff as well. They explain that coming from Maine they hold a strong belief in being true to their word, but being from a specific state isn’t an indicator of how credible a company or advocacy group is going to be. They also claim they dedicate twelve hours each day to customer service and ensure that all of your questions are answered.
You would hope that navigating over to the marked ‘Our Service’ section would yield some helpful information, but it does very little in that department. They make another claim to go above and beyond to help you out of your timeshare and lay out a little bit of general information on how they guide clients in the right direction and prepare documentation. The only thing mentioned about costs or returned funds is that they will try to provide you with the necessary resources with which to get your money back. Their FAQ yields very little as well.
If you even decide to check their ‘Let-us-help’ section you’ll find a link to download their welcome package to take a survey and email it back to them once completed. This page is virtually useless and this information could’ve been provided in another section to cut down on space as well as make the overall website more efficient.
If you’re wanting to delve into testimonials you can find roughly seven of them on their website, but three out of the seven include client phone numbers which seems a little concerning. Other than this you’ll find a contact page that just reiterates the information you can find on their landing page or at the bottom of most of the other sections.
Overall the layout of their website isn’t bad but it is lacking substance as far as information goes. You’re not going to get much about their team or their services besides the bare minimum unless you decide to contact them. We also don’t see any information regarding cost expectations or payment options.
We don’t like to recommend companies that don’t offer an escrow option as far as payment goes as it is the safest way to ensure your problem is solved before your money is released to the company. If you want to learn more about the importance of escrow payments, check out our blog.
EZ Advocates Reviews
Upon perusing their Better Business Bureau profile, you’ll find that they have a 4.56 rating out of 5. This is technically an A rating but they have two 1-star reviews out of their 18 and 4 complaints filed against them in the four or so years they’ve been in business. This is startling for a still relatively green business and doesn’t bode well for them despite the 16 5-star reviews.
If you do decide to look up the owner of the business you’ll find the LinkedIn that belongs to Mr. Rahaman Kargar, but this is also rather sparse. It also doesn’t include much relevant work experience besides being self-employed and operating as the CEO of EZ Advocates. We’re already off to a bad start and we haven’t even gotten into those complaints.
The two 1-star reviews include scathing comments claiming EZ Advocates are frauds who take money but don’t provide results. They also mention a money-back guarantee which is not mentioned anywhere obvious on the website, so we assume this is something you’ll be told about during your consultation. No official costs are mentioned, however, so we still have no idea how much their services cost or how you’re expected to pay for them.
All four of the complaints filed mention money being taken as well with no communication or aid being given. In one of them, we are told that a client is waiting on their $1800 refund, which means this is one of the only solid indications of costs we’re given. One of these complaints even claims that the company stopped communicating while still taking fees from their credit card.
Two of these complaints were resolved but the other two still remain unresolved with the company responding they have allegedly done everything they could while the client remained unsatisfied. While they do have a good amount of positive reviews on their website and on the BBB website, these are all relatively generic and similar which doesn’t assure us much of their credibility. At this point with six complaints of fraudulence and lack of communication, we don’t have much faith in their skills to actually help you out of your timeshare contract.
EZ Advocates Cost
While there are one or two claims about their money-back guarantee, we can find no indication of this on their actual website. We do know their consultation is free, but to find out if you can get your money back if you’re unsatisfied we do believe you have to contact them first. This opens up another can of worms as initiating contact means you could consent to be contacted even if their services aren’t what you’re looking for.
We do like companies that offer free consults, but we like them to be more upfront about the services they provide before you hand out your contact information to them. Many timeshare exit companies are scams and by providing your contact you open yourself up to being scam-called on a regular basis.
The only other information we can find about costs or fees is the mentions in the complaints about the $1800 refund, a superfluous $450 charge, and continuous fees being pulled from a client’s credit card. While these cannot be confirmed as accurate, they don’t make us very comfortable when it comes to giving out your information and even any potential fees to a company like this.
Overall, while the company presents itself professionally through a neatly made website, the lack of information and the somewhat sloppy way they present what they do provide isn’t comforting. You should have a clear idea of what the company you’re using to help you get out of your timeshare does to help release you from that contract. Not to mention for a company that claims to be based on that Maine sense of integrity, they are sorely lacking in communication and upfront information about their business practices.
We also don’t like when companies don’t offer up any payment options or cost breakdowns unless you contact them. Companies that offer out that information outright or offer an escrow option, tend to be more trustworthy as they provide the client with a clear idea of what they’ll be getting into. You wouldn’t want to buy a car without knowing how much the cost for the repairs will be after all.
Furthermore, while you can find the owner online his LinkedIn is sorely lacking in anything that sets him apart or makes him appear more credible. Don’t let yourself be drawn in by a professional-looking website if the substance of that website is lacking. Don’t offer up money upfront unless you know what you’ll be getting into.
So while this isn’t the worst timeshare exit company or consumer advocacy group we’ve seen, it is far from the best. You’ll be better off with a more reputable and upfront company despite EZ Advocates claims that they have that Maine sense of integrity that supposedly sets them apart from others on the market.