National Cancellation & Transfer is a Springfield, Missouri-based timeshare cancellation company that has technically been operational since 2001. Though they’ve allegedly been in business for twenty years helping get individuals out of their timeshare contracts, they have only been accredited since 2015. In those 5 years they claim to have become experts on timeshare exit solutions, but do those claims hold up to what they actually offer?
National Cancellation & Transfer Website Review
The initial thought we get from their website is that it looks a bit like one of those cheesy attorney ads that you’d find on the side of a bus or on a billboard. It has the stock photography, the kitschy logo, flashing images, and bright colors you’d expect from a cheap attorney or exit solution. This doesn’t give us an immediate feeling of credibility, but there are things we can look over to see if they at least offer any helpful information.
Their landing page however, is disappointing in this aspect. They don’t offer much information about how they’ll help you out of your timeshare but instead offer some fluff about evaluating your options and getting the help you need with confidence. The only thing they offer of substance on the landing page is that a phone consultation is free, they have affordable exit options, and you put no money down and can get 100% financing if your credit qualifies you.
They do have a section of testimonials available on the landing page, but these even seem like they are lacking. One of the pictures seems like an actual family while the other two look a bit like stock photography. They do offer some articles below that section so you can peruse and possibly get answers to questions that you have before you have to go through a full consultation with a representative.
They then try to offer their free ebook which is supposedly packed with answers about timeshares and how to be free of yours forever. Offering an ebook does feel a bit tacky to try and shove in a potential client’s face as the option they should take to get further information. Your clients shouldn’t have to jump through hoops to get the information they need before they pursue you as their timeshare exit solution.
Under their ‘About’ section, you’ll find a small section about the company itself, including their Principal Operator Wade Phillips. He claims that he was a timeshare owner once upon a time and that his experience is what led him to help others like him be free of their pesky contracts. They claim their credibility comes from their over five years in business and the experiences they’ve had with their clients in that time.
They also claim to offer multiple solutions so you can find the most affordable and easiest one for your individual needs. Of these options you’ll find you can exercise your rescission rights if you’re early enough in the timeshare process, can sell your timeshare, consider one of their DIY options so they can guide you through because it is more affordable, or they can help you with a full-service solution and offer you their 100% money-back guarantee as well as financing.
Their ‘How We Do It’ section leaves much to be desired as it pretty much restates everything you can find on their landing page. There isn’t much substance and they don’t offer any detailed explanation about how they help you through your exit process. Fees are also conveniently left out of any of the information provided, which is frustrating for potential clients.
You should know what to expect as far as upfront fees or payment options go. They don’t provide escrow options either, which is one of the most secure ways to pay for your services while ensuring your contract is completed. If you want to know more about escrow payments and how they can benefit you, check out our blog.
Their FAQ section doesn’t offer much in the manner of substance either. They even dodge the question about how much it will cost to have them relieve you of your timeshare and keep playing up that money-back guarantee line. This is endlessly frustrating for those clients who are seeking assurance after already being scammed out of money by their timeshare.
The rest of their website is their blog/articles section where you can peruse to find answers to your questions, as well as their full money-back guarantee statement and another link to their ebook. All in all the website is largely unimpressive and though they have some helpful resources there aren’t enough to get us excited about this service as your timeshare solution.
National Cancellation & Transfer Reviews
They do offer a testimonials page on their website, but once again this seems to be filled with the same old collection of positive reviews that the business possibly had made for them. The only review that seems to be legitimate has a picture attached to it of a happy family that seems satisfied with National Cancellation & Transfer’s help. If you want to find more reviews that will be more honest, you’ll likely have to head to their Better Business Bureau profile.
This is where things get interesting as we can find 2 normal reviews and a startling 7 complaints filed against this business on their BBB page. The two reviews are both five-star, claiming that the company did exactly what they said they would do and they have no complaints. This in addition to the testimonials provided on their website you might be inclined to believe they are an all right company, but you’d likely be wrong.
Five of the seven complaints have been closed, whereas two still remain open and unresolved. The first one claims they handed off the money so they could get in contact with an attorney the service knew, but that they weren’t called back about any details. This one seems like it was resolved easily enough and the company claims that they handed the number off and the client has allegedly been in contact with the attorney ever since.
The second claims they handed off $3200 for a contract termination but that for 18 months nothing was handled by the company in question. The company claims that they have been taking the right course of action and a refund should not be administered. Most of the rest of the claims seem to be in similar taste, claiming they paid anything from $1600 to $3000+ to this company with no results and a severe lack of communication.
When companies take on clients and take upfront fees like this and then ghost on communication, it is one of our biggest red flags that they might be a scam. Your timeshare exit company should be communicative and willing to work within the parameters you have set aside but when they take the money and fail to do so, that is a bad sign. If you want to know what more red flags for scams look like, check out our blog.
National Cancellation & Transfer Cost
We aren’t given any indication on their website how much the services of National Cancellation & Transfer cost, but if you look at the complaints on their BBB profile you can get some clues. Between $1600 and $3200 seems to be the general range to expect for the cost of their services, though it could also be higher depending on those we haven’t gotten testimonials from. You should always know what to expect as far as costs upfront and that’s typically what a lot of companies will save for their initial consultation.
If you get a price range you’re not comfortable with while on the phone with the company, you should make a note of it and then keep hunting for another. There’s no reason you can’t shop around for a better timeshare exit company, especially when you’ll be dropping well over a grand on getting released from your contract. You shouldn’t have to compromise in that aspect and it won’t be too hard to find a company you can trust more with your money.
Summary
If it walks like a scam, talks like a scam, and acts like a scam, likely it’s a scam. The cheesy way that the company presents itself on their website is bad enough, but to have 7 complaints filed against them in their supposed 5 years running isn’t something to be proud of. While we won’t go as far as to say definitively that the company is a scam, it has a lot of the red flags that would typically lead you to that conclusion.
It is important to thoroughly vet the companies you consider for your timeshare exit journey as they will be holding on to a lot of your money and personal information. If you can, try to find a company that offers escrow and has a website that provides more thorough information and a credible background on those running it.
National Cancellation & Transfer doesn’t include those options and you’re probably better off finding something else to suit your needs.