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America’s Consumer Advocacy Group is a nonprofit attorney based service that claims to help Americans release themselves from their timeshare contracts. They have been in this business for eleven years and operate out of Glendale California, but do offer remote services. They claim their mission is to help their clients achieve complete freedom from the binds of their timeshares, but can they really hold up to that mission statement?
Website Review
Right away their website gives you a sense of trustworthiness. Immediately you’re met with calming colors and well-placed and edited photographs that move well with the rest of the landing page. They mention right off the bat that they are an attorney-based service so you know what you’re getting immediately. All of their tabs are neatly placed at the top of the screen and they minimize but don’t disappear entirely as you continue to scroll, so you can access them at any time.
The landing page offers up a free consultation as well as a promise of transparency and 24/7 service so you can ask questions whenever you have them. If you scroll further down, you’ll find their mission which claims the group is A+ rated by the BBB and that they have canceled over $30 million in debt related to timeshares for their customers in 2019 alone. They continue to offer links and lead aways to call or message them so you can do so at your leisure.
You also don’t have to hunt for customer testimonials as they offer a few upfront from satisfied clients that claim real lawyers helped them cancel their timeshare debt quickly and efficiently. While these claims cannot be fully validated, they certainly set the tone for the landing page and add to the group’s credibility in doing what they say they’re going to do. These testimonials are also honest, claiming the group is not cheap to work with, but they are far more affordable and trustworthy than other company’s offering exit help.
Their “About Us” page is a little lacking, essentially restating his mission statement and making claims that client satisfaction is their top priority. We would have liked to see more about the lawyers who allegedly work for the group and more about their founder, but you won’t find that on this page. They do claim that you won’t have to pay them anything if in their consultation they find you aren’t eligible for cancellation, which is a bit more comforting.
You’ll also find their FAQ page, which is nice to see on a timeshare exit website as it helps with education and tackles those questions that timeshare owners might have but have no way to access. Their Testimonials page is short and sweet and only has a handful of happy customer reviews as they had some longer ones available on their landing page.
A refreshing addition to this group’s website is their “How it Works” page that details how exactly they go about their process of releasing you from your timeshare obligation. They make a point to assure every potential client that they won’t waste your time or money and will ensure you are pre-qualified and eligible for cancellation before they take your case. They then state you can schedule a free consultation to discuss your individual case and discuss your options. If you’re sure you want to work with them, you’ll be updated monthly on their progress. They want to minimize your stress and maximize the chances for your financial freedom from your timeshare contract.
After laying out all of that information you can look further to their privacy policy page so you know everything they collect and what to expect. Overall their website was helpful and the only thing we found lacking was any mention of Escrow payment options. We do highly recommend working with a team that provides Escrow payment for your safety and comfort, but they do promise that they won’t take any money unless they are sure you qualify for cancellation.
ACA Group Reviews
You won’t find their testimonials lacking in any way as you can find them in a multitude of places. They offer up consumer testimonials immediately on their landing page and you can also find them on the Great Nonprofits website, the BBB website, and Google Reviews. In all of our searching, we were only able to find a single one-star review from Robert who claims that the group contacts him frequently asking about helping him exit his timeshare when he never contacted them in the first place.
Gail gives a 5-star testimonial claiming she is free at last and that her attorneys were top-notch. Every review on the BBB website has similar claims that the group was attentive, transparent, and able to get the job done in a timely manner. Communication is important when it comes to choosing the right timeshare exit company, and ACA Group seems to really follow through on their mission statement that the client comes first.
If you’re looking for more in-depth reviews, you’ll want to look at the Great Nonprofits website, where you’ll find 47 detailed accounts of the ACA Group’s advocacy efforts for timeshare exit relief. Every claim details that they are reliable, honest, and reputable so you don’t have to worry about who you’re working with. They want to help you work on your financial future, so they work hard to give you that freedom and relief from your timeshare contracts.
A little bit of extra googling will come up with nothing but positive reviews as well, so it can be difficult to know where this group might be lacking or if they have any specific issues that clients may have found troubling or frustrating.
These testimonials, while largely all positive, are not without their flaws. They do sometimes get repetitive or can be a bit generic, so you aren’t sure whether they are entirely trustworthy. Overall though they seem to be a trustworthy and honest company that’s the main goal is to help give you financial freedom.
ACA Group Cost
This is where it can get a little bit frustrating. The only clues we are given to how much this service will cost you are in a few little reviews that claim they aren’t cheap but they are worth the price, or more affordable than most comparable services out there. They do claim that they won’t take any money upfront unless they can establish that you have a case for cancellation.
This can be comforting if you’re worried about handing off a large down payment and then not hearing anything back from your exit company about progress. We truly advocate for those seeking relief from their timeshare contracts to consult every exit company before they commit. Thankfully the ACA Group offers a free consultation so you should be able to get an upfront answer about costs and what you can expect as far as results.
Summary
The ACA Group seems overwhelmingly positive with their dozens of 5-star reviews and well put together website. You won’t have any trouble navigating their site and getting a hold of a team member who can help you start your journey to financial freedom. While they don’t have any upfront information about costs, they do offer free consultations and a guarantee of no money spent before they can be sure you qualify for cancellation.
If you’re looking for an exit company that is also fronted by trustworthy individuals, you’ll find their promise of being an attorney-run service to be a strong identifier of their credibility. The only issue we can really find with their credit status is an alert on the BBB website that they may be missing proper licensing by the State Bar of California, but that was as of 2017. Things have possibly been updated in that time so it is important to do your research and check with the BBB and the group for any further information.
It can be hard to find a company you can trust to help you free yourself from the binding ties of your timeshare, but the ACA Group looks like a top contender for the job. They have glowing reviews from satisfied clients and available contact information so you can get all the information you need from wherever you are in the country.
It also helps that in times like these where we are still struggling with COVID-19 that they offer remote services so you aren’t limited to California residency in order to utilize their services. The ACA Group is overall an incredibly viable option to help you exit your timeshare commitments. If you’re looking for further information you can feel free to contact them or keep up to date with their website for any changes.
Not only do they have 11 years in the business, but they have enough satisfactory reviews to buoy them to the top of the heap for timeshare exit companies to consider. You aren’t likely to be disappointed with this choice.
The Aaronson Law Firm is based in Longwood Florida, and they’ve been in business since 2005 helping clients get out of their timeshare commitments. The Aaronson firm claims to have over twenty-five years of collective experience handling all manner of cases, including timeshare disputes. But do they actually handle business like they say they will?
Website Review
The general design of the website is easy to navigate. Everything is explicitly labeled and you can find your way to the information without having to hunt for it. That said, the landing page is a little bit cluttered and loud with so many photos, colors, and contrasting fonts. The wording of the subject matter is also clunky and while it is packed with information, it doesn’t flow well for concise reading.
There is no concise answer to be found on the website on if they offer escrow payments, which isn’t very comforting. A company that offers escrow payments is far preferable to one offering 100% money-back guarantees because it ensures that your exit company or the firm handling your case is held accountable. Having your money in escrow assures that your timeshare will be completely cancelled before any payment is released to the company or firm.
From what can be found on the website there is no concise answer as to if they offer either option. They say they do offer credit protection and the initial consultation is free, so those are some added benefits.
They claim they file an RPC and attach it to a civil complaint so the timeshare developer will be more willing to cancel your timeshare agreement rather than draw it out into a full legal case. They do not mention that you should contact the timeshare developer yourself before contacting the firm, which is highly recommended. Talking to the developer first may possibly help as they might be willing to let you go from the agreement without the need to get an exit company or firm involved at all.
One of the benefits of Aaronson Law Firm is that they use trained lawyers to help get you out of your agreement. Some exit companies will just write letters and send complaints on your behalf, but having a lawyer on your side while trying to negotiate the cancellation of your timeshare can make the process so much easier.
Aaronson also earns points in the trustworthy category as they are run by legitimate lawyers. The firm was started and is operated by Austin N. Aaronson, Esq., Kay Yi Aaronson, Thomas Acey, Esq., and Daniel F. Chwalisz II. A quick Google search will let you know that they are respected in the industry and have no criminal background. Some of these companies or firms will be made up of ex-cons so you have to be careful not to let yourself be drawn in by them without doing your research first.
Thankfully every lawyer employed by the Aaronson firm has been thoroughly vetted and they all have impressive credentials under their belts. The only individual on staff who is not a lawyer is Kay Yi Aaronson and she helps manage the firm as her experience in owning and managing is extensive. The other three lawyers on staff have years of experience as practicing lawyers and law clerks.
Aaronson Law Firm Reviews
There have been complaints filed about the firm in the past three years according to the Better Business Bureau. The initial complaint details that the firm allegedly falsely advertised their services, stating that the client’s money was taken but nothing was done to get them out of their timeshare. The client claims that they had attempted to reach out for further resolution to their case but were met with unanswered emails and a statement that the firm could not “force” the timeshare company to let them out of their contract.
The firm responded with apologies on the public forum about their lapse in communication with the client. They mentioned they are specifically a law office and not a timeshare exit team but that they wanted to advocate for the couple as they were tricked into signing legal documentation.
Another complaint was posted from a client who claims that the law firm has allegedly been working with them for two years to exit their timeshare contract and no progress has been made. They claimed they paid over $6,000 to work with the firm and have their contracts with the timeshare company terminated but communication from the firm has been poor and the contracts remain open. The firm responded with a poor apology and the client responded that they were contacted privately about the matter and asked to rescind the post on the BBB website in exchange for reimbursement of half of the legal costs.
This is not the kind of review we want to see from clients so we can see that this firm has some issues with client satisfaction. Though we cannot verify any of these claims. This could largely be due to the fact that they are a law firm that specializes in multiple forms of litigation and not a timeshare exit company proper. Like most law firms and companies, they do have reviews posted up on their website, but they are only positive ones.
They frame each of these reviews with a positive standout phrase from each of the reviews like very trustworthy, honest from the beginning, and outstanding service. The Aaronson Law Firm wants to drive home that they are an honest group that gets the job done when others might not be able to. If you want to go digging for some more honest customer reviews you’ll have to search a little deeper.
A site called LawyerRatingz had a review of the Aaronson Law Firm from a client who came to them for real estate law help. They claim that Aaronson allegedly did not know what he was doing and tried to ask for more money without handling the problem. Lawyers.com, however, has nothing but 5-star reviews that claim Aaronson and his team are the lawyers to trust when it comes to getting out of a timeshare.
If you search through their google reviews you’ll find they have 4.7 stars as most of their reviews are 5 stars rated with a few 1-star reviews sprinkled in. The complaints from those are mostly pertaining to their firm being ineffective in releasing them from their timeshare contracts as well as lack of communication.
All in all the reviews of this firm seem to be generally positive, but the few poor reviews do show you have to be wary upon hiring.
Aaronson Law Firm Cost
Nothing is specifically mentioned on their website to give you an idea of their pricing, but that seems to be the run of the mill for most firms and exit companies. Most firms won’t talk about their pricing upfront, but you can get a little bit of an idea of how steep or affordable they are from their client testimonials.
One testimonial in particular mentions that the fees are fair and that the knowledge and help the firm will give you is worth the price of hiring them. Another says that they had spoken with a different company who said that it would cost them $30,000 for consulting upfront, but that The Aaronson Law Firm was more akin to what they had budgeted for. This gives us an idea that their firm is reasonable and won’t bleed you dry for consulting or further help.
Summary
If you’re looking for a law firm instead of an exit company, the Aaronson Law Firm isn’t a bad choice. They specialize in timeshare exit litigation and they have a team of accredited lawyers so you know they have experience behind them. They are also well-placed as they are in the absolute centerfold of timeshare properties in Longwood so they have focused their business around helping individuals get out of their contracts.
Clients claim they are brutally honest but they are trustworthy and forceful when it comes to working with the companies that are trapping you in a timeshare. When negotiating with timeshare companies you need to be forceful and dedicated to getting the job done. It is hard to get individuals released from these contracts so it is important that your exit company or law firm has your back.
The Aaronson Firm has client testimonials that confirm they are friendly and helpful and have the drive to do the right thing for their clients. While there are some worrying reviews that say they lack effective communication and they make claims upfront to help but don’t follow through, the positive reviews outweigh the negative. As with any firm or exit company you should thoroughly vet them before going forward with your case.
Though the negative reviews mention that they take a lot of time with your case, others say their contracts were rescinded in less than six months so it looks like it goes by individual case.
Overall they seem to be a trustworthy firm that has been doing this for years so you aren’t likely to be disappointed.
Timeshare Termination Team, formed in 2011, is a veteran owned company formed that was co-founded by former Marine, Brian Wilbur and his wife, Holly. The timeshare exit company is headquartered in Aurora, Colorado and has 2 additional locations in Tampa, Florida and Tempe, Arizona at the time of this review. Their CEO is Joanna Brown.
This timeshare exit company offers a unique “You First Approach™” that includes a Straight Facts Guide™ that provides education, insights, and knowledge so a potential client can make an informed decision about what to do with their timeshare. Secondly, the approach offers a Money-Back Exit Guarantee ™ that will safely, legally, and permanently get you out of your timeshare. Lastly, it includes a Step-by-Step Exit Map™ that outlines the process and how the exit process will work for their client.
And to make our readers aware and for transparency, upon reviewing their business profile, we also noticed that this company is also known as Vindaloo Travel Network, LLC. other than an alternate business name, there is nothing else significant to report as using alternate business names in any industry are common practice.
An Analysis of Timeshare Termination Team’s Website
First impressions of the Timeshare Termination Team’s website is that it utilizes a modern, mobile friendly website that makes it easy to find information. A visitor is immediately greeted with a form with a request to complete if you are ready to be financially free of your timeshare.
Along the top and bottom is plenty of navigation that will bring you to additional areas full of information including links to the social media sites which include Facebook, Linkedin, YouTube, Yelp and Google. You can also find some of their interviews, also posted on YouTube here on the “Experts” page.
We always like to check out the “About Us” and found more about the company and the team on the “About Us” page and the “Our Team” page.
This gives us some insight into learning more about the company and who is behind it. On the main landing page for “About Us” they quickly describe why the company was formed and why it was formed. We found a list of company values:
We live integrity.
We value people.
We bring passion.
Under each value, is a brief description of each. Right off the bat, you get a sense that this is an emphatic company that understand the financial stress and dilemma their potential client may be in.
After getting a sense of who and why, we jump over to their “Our Team” page so we can hopefully see faces and names of their team. We were not disappointed as the page is full of names and pictures each clickable that brings you to a separate page that contains a blurb and a quote about each person. Some are populated with the extra information and some are not.
We also noticed that the company has two in-house attorneys, so it appears the company does not outsource the legal portions to an outside vendor.
Overall, a great “About Us” page. It appears that the company has a small team. We took a quick look at their LinkedIn profile and do see the company has a total of 15 employees listed on LinkedIn.
Our second stop is the “Client Testimonials” page found under the “About Us” page. The page contains some very nice lifestyle pictures along with quotes from former clients. Honestly, the pictures seemed so nice, its hard to know if they are actual pictures of the reviewers but we cannot confirm and will assume they are genuine.
The company refers to testimonials as “Freedom Stories” which has a nice “sound” to it and admittedly, Timeshare Termination Team has a nice way of displaying the testimonials which feature a quick blurb, pleasing pictures and a link to a professionally made video of the happy client providing their testimonial. This company may have a nice marketing budget which allows for such polished testimonials and pictures. We also noticed the same videos and testimonials are cross posted on other platforms such as Facebook and YouTube.
Overall, the company website has plenty of information to help educate and steer people away from potential scams. We found lots of call to actions to complete their form for a FREE consultation which is great because every situation and contract is unique so its best to discuss your specifics with any timeshare exit company as there is not a “one size fits all” exit approach.
Timeshare Termination Team Reviews
As mentioned before, Timeshare Termination Team features video testimonials of customers positively reviewing their services. This speaks highly of the company’s reputation due to the amount of effort such customers had to have put in to express their gratitude towards the business. The company also links to outside reviews, showing confidence in their own reputation. You can find the links to Yelp, Facebook and Google along their bottom navigation.
Reviewing “off-site” reviews is a great way to learn more about the company and overall, Timeshare Termination Team reviews are very positive.
As of 2/20/2021, Timeshare Termination Team has an “A+” ranking on Better Business Bureau (BBB) specifically for their Colorado location. The company currently has a 4.74 star rating out of 5 and only 27 reviews. The oldest rating is 2018 and have zero complaints.
We looked at the lowest rating and it seems like the low ratings were due to scheduling issues:
The Timeshare Termination Team responded and apologized for the misunderstanding. See below for the company’s response:
Timeshare Termination Team also has a second BBB page for their Tempe, Arizona location.
The company currently has an A+ rating along with a 5-star rating based on one review. Both BBB locations show that this company has been in business for 9 years.
We did not see a link from the company website to TrustPilot ratings however the company is rated high with a 4.4 star rating out of 5. The company has 15 reviews with 87% of them rating “excellent” and 13% of them rating Timeshare Termination Team as “great”.
On Google, Timeshare Termination Team has 2 sites for Google ratings. If you want to review the Google ratings for Colorado, be sure to type in, “Timeshare Termination Team, Colorado” so you are brought to reviews for the headquarters.
As of February, the company has 24 reviews with a 4.7 star rating out of 5.
The Arizona location shows one review and its only a 1 star. The reviewer complained about not receiving a timely response, however Timeshare Cancellation Team noticed that the reviewer was not in the company’s system and that perhaps the reviewer confused them with another timeshare exit team. To date, the comment remains on Google.
Overall, the reviews are very positive and in accordance with this company’s value statements. We see a lot of comments mentioning great customer service, all questions were answered and a dependable staff.
We also noticed that Brian and Holly, the co-founders are highly involved in networking in the Colorado area as reviewers mentioned meeting one or the other at events like Race for the Cure, Taste of Colorado, Trade Shows and other networking and community events.
Timeshare Termination Team Cost for Services
The Timeshare Termination Team cost is not displayed online. This is like other timeshare exit companies due to the individualized nature of the services timeshare exit companies provide. Costs for timeshare cancellation services vary based on many factors, and so fees vary on a case-by-case basis and the Timeshare Termination Team company mentions this in several places on the company website.
Also, at the time of this review, upon a page refresh we received a pop up in the bottom right corner displaying a message, “This month only: Get a Maintenance Fee Credit. Learn More.”
We clicked on it and was taken to a form to complete for FREE consultation.
Regarding the free maintenance credit, the offer was that if you terminated your contract with Timeshare Termination Team “this month” which at the time of this review was February, you will get what you paid for in 2020-2021 maintenance fees back in the form of a credit towards the cost of services. While a nice offer, this appears as though the company does have up-front fees for services.
We were able to locate a December review where an unhappy client mentioned the timeshare termination team cost of $4,000.
Another client mentioned it was not a “cheap” process but was well worth it. In all fairness, we do not know the specifics of the cases and we understand that every case is different so costs will be based on the client’s unique case. However, we do recommend using a company that offers escrow services instead of paying fees up front.
Timeshare Termination Length of Process
Like most Timeshare exit companies, a timeframe is not listed on the website.
However, we found some insight from reading customer reviews where times frames were vaguely mentioned to be several months to “quick”.
One Google reviewer cited 14 months:
Timeshare Termination Team’s 100% Money Back Guarantee & Concluding Thoughts
Timeshare Termination Team mentions a 100% money-back guarantee on the “Our Process” webpage and as part of the company’s “You First Approach ™”.
This implies that the company charges its clients up-front for services.
While, overall, Timeshare Termination Team appears legitimate and has a positive reputation, we always like to recommend that our readers work with a timeshare exit company that offers a low up-front fee escrow payment option. This option allows for the charge of the timeshare cancellation service to be initially made to a third-party holding account that only releases the funds to the timeshare exit company itself upon the successful cancellation of the timeshare contract, ensuring protection from scams where the business could charge directly up-front and disappear with the money.
If you want to find out more about low up-front fee escrow payment options or timeshare exit companies, engage in our live chat or fill out our contact form.
Resort Advisory Group located in Irvine, California advertises as a full-service advocacy group that claims to have a proven track record of resolving unwanted timeshare contracts legally and quickly.
Once past the business’s website’s flashy intro video which shows a very active, bustling office, a visitor can find the necessary information about the company and the services offered. Additionally, the company provides a brief FAQ section which elaborates on some of the specifics of their services.
Another feature of the website is a calculator with a headline asking if you were informed of your timeshare’s actual cost which alludes to their business model of helping timeshare owners cancel their timeshares based on fraudulent misrepresentations during the sales process.
7 Step Process
Resort Advisory Groups explains the lifecycle of consultation through the final step of asking clients for an honest testimonial in their “7- step process”.
Step 1
The first step is completing a form to start the initial free no-obligation consultation which is industry standard.
Step 2
An advisor will contact the potential client to review their timeshare contract. During this step, Resort Advisory Group will begin to gather all necessary information to help them understand the contract and any uniqueness of the case. The company will also provide a booklet explaining the process and what would be needed to complete a proper assessment. This shows a goodwill effort on behalf of Resort Advisory Group to carefully review each potential client’s case in detail before working with a potential client, which appears a favorable sign towards their legitimacy and credibility.
Step 3
Next, the advisor will prepare a file for your case advisor. We are assuming the case advisor is a timeshare attorney, although this is not clearly stated on their website. While Resort Advisory Group does not claim to be a law firm, the company states that a timeshare Attorney and a Resort Advisory Group representative will contact a potential client to understand more about their case.
In other sections of the site, the company only mentions an “advisory” or “case advisor”, so this can be confusing for the average visitor to their site.
It is a possibility that the attorneys are part of their professional staff or a third-party relationship, however this is not made clear on the website.
Step 4
Step 4 is when the actual “case advisor” contacts you to review your case and discuss the exit plan.
Step 5
Step 5 is considered complete once your case advisory sends you a service agreement that allows their team of professional to start the process of resolving your unwanted time share contract. The service agreement will describe any fees required to resolve your case.
The company also offers “fee escrow services” which means Resort Advisory Group will not get paid unless the company successfully relieves the client of all timeshare liability.
In other words, the company is not paid in full until services are successfully rendered.
Step 6
Step 6 is concluded upon successful resolution which Resort Advisory Group will provide a letter to the client from the developer that relieves them of all further liability.
Step 7
The final step is when the Resort Advisory Group will ask for an honest testimonial.
Diamond Lawsuit vs Resort Advisory Group
Through our search, we were able to locate a news story dated January 21, 2021 about a pending lawsuit involving Diamond Resorts and Resort Advisory Group alleging false advertising. During Diamond’s discovery process it looks like the company was able to dig up a concerning note in the Resort Advisory Group customer relationship management system. See “Figure 1” below:
We here at TimeshareExitCompanies.com never recommend working with exit companies that simply tell you to stop paying your maintenance fees in order to achieve a successful “exit” from your timeshare. If you stop paying your maintenance fees, your timeshare will likely go into foreclosure and your credit score will likely drop significantly.
Telling a timeshare owner to stop paying their maintenance fees to achieve an exit from their timeshare isn’t a service. You could have done that all on your own without the help of a timeshare exit company. This is the same technique that Timeshare Exit Team was using that we have criticized in the past.
Resort Advisory Group Reviews
Customer testimonials are not easily found on the website.
There is a list of written customer testimonials on the home page in the form of a sliding banner which could be easily missed while reviewing other content on their website.
Like most companies, you would not expect to find any negative reviews posted on the company website, so we reviewed other sites including the Better Business Bureau (BBB) to gain more information about this company’s practices and services.
As stated on the website, the company has a BBB rating of A+ which is obviously, favorable.
Resort Advisory Group had 8 complaints between the years of 2018 and 2021 and a total of 22 reviews.
Here is a recent review from January, 2021:
Five of the complaints were specific to the products and services provided by Resort Advisory Group.
The Resort Advisory Group team appears to be very involved in the customer complaint resolution process as you will see the company responded via the BBB to any customer complaint. Of course, this is a requirement to maintain a good BBB rating however we have seen other timeshare exit companies completely ignore their current and former client posts on the BBB.
At the time of our review, Google has provided a 4.3-star rating,out of 5 stars with 32 reviews. Overall positive comments were related to transparency, quick communication, and no pushy sales techniques.
One of their reviews was allegedly written by a former employee who called the environment toxic and that Google reviews are mostly positive as the company provides gift cards to client’s for positive reviews. We of course, are not able to verify this claim.
Most former employees will use a site called Glassdoor.com to air their workplace grievances so we found it to be odd that a former employee would use Google. Resort Advisory Group does not seem to have a profile Glassdoor.com so are not able to find any additional reviews about the company’s workplace practices, company size or reviews.
Resort Advisory Group Cost
Resort Advisory Group does not provide a flat cost since each case is unique which is in line with other timeshare exit companies.
Instead, the company conducts due diligence to understand all aspects of the potential client’s contract and other facts before determining a cost which is a fair practice.
The company website mentions a timeframe of 6 and 12 months. We could not locate any reviews that clearly mentioned a time frame.
We encourage all our readers to read through reviews posted about their potential timeshare exit company so you can learn more about their practices.
Concluding Thoughts
It is fair to assume that someone who is trying to dissolve their timeshare contract would be a skeptic of any company, so this is the mindset we adopt when conducting a review of a timeshare cancellation company.
Overall, while their steps seemed to be clearly outlined, the full story of Resort Advisory Group is not fully depicted.
According to the Better Business Bureau, Resort Advisory Group was formed in 2011 and has been accredited since 2016.
Resort Advisory Group does not seem to have a large web presence like most companies that have been in business for almost a decade, so it is difficult to learn more about this company and who are the people behind the bustling office scene as depicted on their business website.
Since we were not able to easily locate an “About Us” section on their website, we thought we would find more information on LinkedIn. The Resort Advisory Group’s LinkedIn profile shows a company size of 15 employees with only a few of the employees with full profiles including pictures. It is hard to know who exactly works for the company and what type of experience the team has. Do they truly have the “more than 50 years of combined experience of working in the timeshare industry” as their site states?
The Resort Advisory Group’s website also provides a dedicated section to “Credit Advocacy” which advertises “US Credit Bureau”, a credit repair service. At first, this seems like it would make sense to use this type of service especially if the timeshare owner is experiencing financial duress due to their timeshare commitments and perhaps a goodwill gesture offered by Resort Advisory Group. However, if Resort Advisory Group will be getting you out of your timeshare, why would a credit repair service be needed?
If you decide to explore working with this company, we would encourage you to educate yourself as much as possible and be prepared with questions when you contact them for your free “no-obligation” consultation.
We review timeshare cancellation companies and help owners avoid scams.
We like to recommend working with a timeshare exit company that uses a low up-front fee escrow payment option that allows service charges to first be paid to a third-party holding account rather than the timeshare exit company
With a low up-front fee escrow payment option, the payment is only released to the timeshare exit business upon the successful cancellation of the client’s timeshare contract, preventing the company from disappearing with a customer’s money.
Using such a payment option is the best way to ensure protection from scams
If you still have questions about getting rid of your timeshare, contact us through live chat, submit a contact form on the right side of the page or give us a call at 833-416-8796.
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EZ Exit Now, started in 2013 and is a “faith based” timeshare exit company based out of Houston, Texas that assists timeshare owners with getting rid of their unwanted timeshare. Dan and Kristin Cobb are the CEOs for the company and the company also does business as Paragon International.
An Analysis of EZ Exit Now’s Website
The company website is full of information so there is plenty to absorb. We also observed the website domain name ends with a .org which is usually reserved for non-profit organizations. The website also mentions they are a faith-based organization which commonly use a .org extension. The company is certainly “for profit” and according to the Better Business Bureau, the company is filed as a corporation. This does not really matter, however we wanted to mention our observation as it could be a little confusing to a new reader.
After getting past our first observations, we immediately looked at the “About Us” page. If you have read our other reviews, you will notice that we like to start with understanding who, what and why so we have a better idea of the company and the people involved. Once you get past the first two paragraphs which briefly describe the services the company offers, you will find the heart of the “About Us” information. There are a few paragraphs that explain that the company is:
Faith Based
Civic-Minded
Employer of Veterans
Affiliated with BBB, Christians in Business, Texas Association of Business, U.S Chamber of Commerce
The team is highly involved in the local community and have volunteered their time in cleanup efforts of Hurricane Harvey and Irma
While all this information is great and shows the company has values, unfortunately, we don’t know who the “team” is as there are no pictures, titles or names on the page. We do not know anything about them other than…. they are nice people?
Also listed under the “About Us” section in the top navigation are links to 2 other pages. One that shares information on how to get out of your timeshare. The other page titled; “Timeshare Scams” has a quick video that is just a quick commercial for the company.
The page has tons of great information from describing what a timeshare is to how timeshare scammers operate which may sound all too familiar to our readers.
Also, a simple but nice feature is a download feature or orange “print” icon at the bottom of each page in the event you need or want to print out the information and share it maybe with an elderly family member that may not have access to the internet.
Next area of the company’s website we reviewed was the “Services” page where we watched a video of a watermelon exploding while dramatic music played as the text “Hit Your Timeshare with the Power of EZ Exit Now” appeared on the screen.
Interesting and just a bit quirky.
Once you are past the video, the page is filled with additional educational content and explains that the company is not a listing or transfer company and the company “always come through for their clients even if it costs them
money.”
“We always come through for our clients, even if it ends up costing us money in the end. We genuinely care about them, and it shows in the work we do on their behalf. “ ~ EZ Exit Now
The process is described in 3 easy steps:
Initial meeting and discussion of options.
Sign and submit appropriate documentation.
Reach a resolution and confirm your cancellation.
We could not really find specifics on “how” or detailed steps the company takes to process a timeshare cancellation but did find language that mentions the company “offers reliableliquidation services” and the company does not offer listing or transfers services.
On the “Exit-Timeshare” page, the company provides links on how to cancel with specific timeshares and in specific states. Some of the information would not apply to you if you are in a contract with a timeshare that is not listed and even so, we would still recommend you contact the business if you want to consider their services as every case is unique so consider the information as guidelines. We also do not see any indication that the company only works with the timeshares listed on the “Exit-Timeshare” page.
The “Testimonials” page, like the other pages, is full of information. The top section links directly to TrustPilot reviews and we do not see links to BBB, Google or Yelp reviews.
In addition to some of the TrustPilot reviews are recorded conversations where Dan Cobb, the President and CEO of EZ Exit Now calls clients to inform them they are successfully “out” of their contracts. The company refers to the calls as the final step or the “Woo Hoo” celebratory call. In the recordings, Dan mentions several times that the clients were “out of their timeshare” right when paperwork was signed or when “Dewey” or “Raymond” left the client’s home and the company still had to “clear the paperwork” at the county and at the resort level. Dan expresses that he likes to call his clients personally once the contract is finally terminated. The calls typically end with Dan requesting a quick sound bit of whether the former client recommends EZ Exit Now. Of the recordings we heard, they were recommending the company.
The website also has a page dedicated to “Videos” that don’t appear to be EZ Exit Now’s own content, but content from various news sources in addition to the familiar “Dave Ramsey” video that we have seen on other timeshare exit websites. On the top right portion of the website, there are links to the company’s social media sites including YouTube.
Overall, when comparing to other timeshare company websites, this website probably has the most informative content. We would encourage you to read through their information to help you gain broader knowledge and to better understand your specific situation.
In terms of a web presence outside of the company website, we were able to locate a LinkedIn profile for Kristin Cobb, but not one for Dan Cobb. No additional insight into who may work for the company nor does the company have a Glassdoor.Com profile.
EZ Exit Now Reviews
EZ Exit Now “off-site” reviews are overall positive but we did see a steady increase in unhappy customers since our last review.
The company’s rating on the Better Business Bureau (BBB) has gone down a couple of stars since our last review on 1/26/2019. In 2019, the company had an “A+” 5 (out of 5) star BBB rating, while now the company has a 3.22 (out of 5) rating and 9 reviews with a total of 7 customer complaints. The most recent review is from April 2020 and the company still holds an A+ accreditation.
Here is a review that describes one reviewer’s perspective and EZ Exit Now’s response:
For Google, the company has a higher star rating that the last time we reviewed them. In 2019, the company had a 4.7-star rating and currently, EZ Exit Now has a 5-star rating (out of 5) with 21 reviews.
We did notice the most recent review was 10 months ago (from the date of this review article) and was very short and to the point.
Facebook, like our last review, still shows 5 (out of 5) star rating based on 65 opinions. The most recent review was July 2020 and was negative.
There is no response from EZ Exit Now to Mr. Lane although it seems like there may have been a response at one time that may have been deleted. Due to the length of the Facebook comment, we did not publish it in its entirety, so we recommend you visit the company Facebook page for more information.
Trust Pilot shows 24 reviews submitted in the past 12 months. The company holds a 3.9-star rating (out of 5).
The most recent review was from January 2021 and is below:
Unfortunately, no response from the company and not many current reviews to reference.
How Long is the EZ Exit Now Process?
While no specific timeframe is mentioned on the website, we did hear Dan Cobb mention in one of the audio recordings under “Testimonials” that the fastest time the company was able to get someone out of their timeshare was about 60 days and most often the length is 90 days. In the review from Trust Pilot, it seems that case took over two years, but we do not have insight to the specifics for the case. Some reviews describe the overall length as “took longer as anticipated.” Leticia, who provided a review on BBB mentioned the process took about a week.
EZ Exit Now Cost for Services
Like other timeshare exit companies, the EZ Exit Now cost is not displayed on the web. This is due to the individualized of the services that timeshare exit businesses provide. There are so many factors that go into cancelling a timeshare that most timeshare exit company fees vary on a case-by-case basis. In the TrustPilot comment above, the reviewer mentions a cost of about $6,100 while other statements from reviews are generic of vague and simply state, “cost a lot of money”. We encourage our readers to read through reviews as sometimes you will find great “nuggets” of information about the company that you may not find on the company website.
Additionally, a review on the BBB site and another on TrustPilot makes it seem that EZ Exit Now will pay for all maintenance fees while the contract termination is in progress.
Of course, any mention of specific cost in a review should be referenced as a guideline and not an exact cost.
EZ Exit Now’s 100% Satisfaction Guarantee & Concluding Thoughts
We were not able to locate specific language on the company’s website that promises a “100% Money Back Guarantee” or “100% Satisfaction Guarantee”. However, it is implied in some of the reviews and a quote on the company site states, “We always come through for our clients, even if it ends up costing us money in the end.” leads up to believe the company offers a type of refund if the company is not able to provide services or is no successful and the company also charges customers up-front fees for their timeshare contract cancellation service.
While EZ Exit Now appears legitimate, we like to recommend timeshare exit companies that offer an escrow payment option, so the exit company is not paid in full until after the timeshare is cancelled. No money is released to the timeshare exit company until the successful termination of the client’s timeshare contract. Learn more about escrow and why you should care here.
If you want to find out more about low up-front fee escrow payment options or timeshare exit companies, engage in our live chat or fill out our contact form.
Newton Group or sometimes referred to as Newton Group Transfers is a timeshare exit company that first started providing exit services in 2005. From 2005 and until it became a fully independent in 2013, the company operated under the umbrella of The Newton Group ESA which is a software company that specializes in customer relationship management (CRM) software.
Headquartered in Grand Rapids, Michigan, Newton Group also has a location in Chandler, Arizona. As a third “part” of this company, Newton Group also co-founded a law firm called DC Law Firm which only focuses on timeshare exits legal issues. Gordon Newton is the president and co-founder while Theo Panopoulos is the CEO of Newton Group.
An Analysis of Newton Group’s Website
First impression of the Newton Group’s website is that it is full of information and activity. The main visual on the homepage is a montage of client testimonial videos that slowly zooms out as the number of video testimonials increase. The montage is complimented by a moving ticker at the bottom of the home page which displays several (positive) news headlines involving the company.
Along the top of the page, there are various claims such as “#1 Trusted Name in Timeshare Exit” and “The Nation’s Longest Standing Timeshare Exit Company Helping Thousands over 15 Years”. Scrolling down the page, we see additional statements supporting these two claims including a carousel of clickable customer testimonials and links to off-site reviews such as Google, BBB, TrustPilot, SoTellUs and even Glassdoor.
For our readers who are not familiar with Glassdoor, Glassdoor is a website that publishes jobs, employee reviews and other information about companies that are specifically employee related, not customer related. We like to read through Glassdoor reviews when we are not able to find much about the people or the company as the reviews help provide insight as to how the company treats their employees and sometimes customers. We find it refreshing to see Newton Group provide the link which shows transparency.
Following the customer testimonial section, we see a block of logos belonging to AARP, FOX, CBS and other news sites along with a video titled “Newton Group Media Highlight Reel” which is a 7.5-minute video interview with Gordon Newton on “Tampa Bay’s Morning Blend”.
The home page was certainly designed to establish instant credibility and trust with potential clients. Some may also view it as “brag sheet” of sorts. Newton Group understands that most visitors to the company website are potential victims of scams, so the company has taken extra steps to alleviate any concerns about the company.
After the “Home Page”, we toured the “Company” page accessible under the top navigation and under “About” to see if we can learn more about who works on the Newton Group Team. We did not find the standard page that lists faces, titles, and names like we prefer. What we did find was a video that highlighted a couple of employees including Gordan and Theo and others discussing some of their core values and company culture. It is also reinforced that the people who work for the company truly wants clients to trust them. While we did not see the standard “list”, we did get to see and hear a few of the company’s employees speak.
There are additional pages under the “About” navigation that provides information on the law firm, consumer guide, newsroom, blog, a page dedicated to credentials and a page describing the company’s services which we summarized and outlined below:
You receive a personalized, no obligation timeshare exit plan
The company offers 2 services but one flat fee. The two services are exit service(s) and personal legal representation.
Constant honest, communication
A safe and legal end to your timeshare meaning attorneys will work on your behalf acting solely in your best interest.
An interesting website feature that caught our eye was a “guest login” link that appears to provide access to a webinar in which you would enter a code to view and a way to safely and securely review and sign documents that the company has prepared for you.
Lastly, we explored the “Reviews” section which include customer and employee testimonials. Both pages are great especially the “customer testimonials” as the reviews appear to populate in real time, so you do not have to leave the company website to read reviews.
Except, they are not populated in real time but are instead, screen grabs of the reviews from the various platforms. Many are not current although the timestamp of the review may state, “an hour ago”.…regardless, we did verify that the reviews are actual reviews.
The company also added a few video testimonials to the page. The other section under “Reviews” is the “employee testimonial” page which features a video and block quotes from actual employees. This is not something we normally see on a timeshare exit company website.
Overall, the website is great. Informative and utilizes a modern design.
Regarding overall web presence, Newton Group has a well populated YouTube Channel, an active Facebook page. We did a “spot check” on Gordon and Theo and other than locating a LinkedIn profile for them, we did not find anything of significance that wasn’t already listed within the company website.
Newton Group Transfers Reviews
While you can read many of the reviews on the company website, we also explored “off-site” reviews to discover additional information about Newton Group.
As of 3/4/2021, Google shows a 4.5 star out of 5 rating for their Chandler location based on 72 reviews. We did not locate a set of Google reviews for Michigan. We looked at their lowest ratings first which are rated 1 star each and do appear to be fake just as Newton Group stated. The lowest ratings also happen to be the most recent.
One of the company’s highest rating was provided by Tom Rinker who also shared a picture and shared the same review on another reviewing site, “SoTellUs”.
The Newton Group holds a 4.8 star rating out of 5 on TrustPilot and has 393 reviews where 84% of those reviews are positive. We reviewed the negative reviews first and did not find too many where the company responded to the reviews. Not sure why as most timeshare exit companies make every effort to respond to clients especially when the review is negative.
The review below is from August 2020 and implies that Newton Group may not have been fully transparent about the company’s services.
It appears Mark was trading his timeshare for vacation ownership and then paid a fee upfront to another company to list his timeshare. We are not sure which other company he is referring to and we did not see any other reviews that mentioned transferring and listing of timeshares. Newton Group clearly states on the website that the company is not a listing or exchange company. Unfortunately, Newton Group has not responded to the review as of 3/4/2021 so we do not have more information to share.
The Better Business Bureau (BBB) which accredited the company in 2011, currently shows Newton Group has a 4.75 star rating out of 5 with 233 review and 32 complaints closed in the past 3 years.
Here is a 5-star review from 11/2020 where it seems like Newton Group reached out to the customer to discuss exiting their timeshare.
We wonder if the seminar Yasmin mentions is the “webinar” which can be viewed after logging into the website? Sounds like whatever was discussed in the seminar (or webinar) eased Yasmin’s suspicions about Newton Group and Yasmin was able to successfully exit her timeshare.
While the company does have a Facebook page for the business, the Facebook page is not configured to collect reviews.
As you can see, ratings are overall good.
How Long is the Newton Group Process?
Like many other timeshare exit companies, the company does not post a specific timeframe on the website so we scoured some reviews to see if we can discover additional information that we can offer as a guideline. You may have noticed that Yasmin in the BBB review above mentioned a time frame of a year and half. Other reviews mention that Newton Group worked in a “timely manner” while others mentioned time frames between 3 months to 2 years.
Every case is different so it would be difficult for any timeshare exit company to provide a time range for the client. Be wary of any timeshare exit company that does so.
Newton Group Transfers Cost for Services
There is no mention of cost on the company website, but some former client reviews mention the costs of “4 years of maintenance fees” and refer to payments as “initial” which equates to “up front” costs.
We encourage you to read through the reviews to gain more insight and understand that every case is different so while you may see mentions of specific costs, use the information as a guideline only.
Newton Group Transfers Connection with Wyndham
Back on 3/1/2021 we spoke with a Wyndham timeshare owner on Live Chat that was asking questions about Newton Group Transfers’ services. This customer mentioned that they had spoken to the Wyndham Ovation department and was referred to Newton Group Transfers from Wyndham. This struck as odd because the Wyndham Ovation department is supposed to be how Wyndham owners can “deed back” or “give back” their timeshare directly to Wyndham.
At this time, we’re unable to clarify why Wyndham was referring its timeshare owners to Newton Group, but it could be a good sign that Newton Group has some sort of inventory recovery program set up with Wyndham. If this is true, it would mean that Newton Group may be a good option for Wyndham timeshare owners who are unable to give back their timeshare to Wyndham for one reason or another.
Newton Group Concluding Thoughts
While Newton Group appears legitimate and provide great services to the company’s clients, we see in the multiple reviews that the company does ask for fees up-front. In all fairness, we do not see any language on the company website that implies a “satisfaction guarantee” or “a refund of money”.
We like to recommend timeshare exit companies that offer an escrow payment option, so the exit company is not paid in full until after the timeshare is cancelled. No money is released to the timeshare exit company until the successful termination of the client’s timeshare contract. Learn more about escrow and why you should care here.
If you want to find out more about low up-front fee escrow payment options or timeshare exit companies, engage in our live chat or fill out our contact form.
Timeshare Defense Attorneys is a relatively new timeshare exit company that claims it can help you get rid of your timeshare. The company is owned by a relatively new lawyer named Richard Fonbuena who passed the bar exam in May 2019 according to the Nevada state bar website.
Although Richard Fonbuena is a relatively new lawyer, there are a few things on the company’s website that we like. To start, Timeshare Defense Attorneys mentions that the first step to get rid of your timeshare is to contact your resort developer. This is absolutely correct. Some timeshare developers have introduced “deed back” programs where they will take back the timeshare for a low fee.
Timeshare Developer’s Deed Back Program vs Timeshare Exit Company
Some timeshare exit companies won’t tell you that the resort has a deed back program. Instead, they’ll charge you thousands of dollars up front, and then use the resort’s deed back program themselves. If the resort offers a deed back program, there is absolutely no reason to use a timeshare exit company.
Some timeshare exit companies will tell you that they may be able to get your money back from the timeshare developer, but this is rarely the case. Again, if the resort offers you a way out of your timeshare through its deed back program, you should use that option. The timeshare exit company will always be more expensive than the resort’s deed back program and won’t provide any additional benefits.
Timeshare Defense Attorneys gets a +1 from us here at TimeshareExitCompanies.com for its transparency.
In House vs Outsourced Attorneys
Moving further down the homepage we see that the company claims to offer a “fixed fee.” If true, this would be a good sign because some timeshare exit companies will charge one price, and then later down the road asks for more. This typically happens with timeshare exit companies that outsource the work to lawyers outside of their company.
When an exit company outsources the work to lawyers outside of its company, it loses all control of the process. The lawyer that the exit company outsourced the work to could stop working on the case or fail in its pursuit to get the owner out of the timeshare. These outside lawyers don’t care about your case because they weren’t the ones that signed you up to the program. If your case is too difficult, they’ll just stop working on it because it doesn’t reflect badly on them.
When an outsourced lawyer stops working on your case, the exit company typically hires a new lawyer and passes the additional cost on to the timeshare owner. Timeshare Defense Attorneys appears to do most of the work in-house, but the disclaimer at the bottom of its website does state the following:
“Timeshare Defense Attorneys has contractual agreements with licensed lawyers throughout its network that specialize in timeshare and consumer protection law.“
This indicates that some of the work is outsourced to outside lawyers. This is a slippery slope and something you should keep in mind when hiring any timeshare exit company.
Furthermore, if the timeshare exit company is going to outsource the work to an outside attorney, what is the purpose of the timeshare exit company being in the middle? Why not just work with a lawyer directly and save on cost? When the exit company outsources the work, the exit company doesn’t really serve any purpose anymore unless it’s going to attempt to protect or clean up your credit during the exit process. Then again, why would your credit be affected if the lawyer is going to get you out?
100% Client Satisfaction Guarantee vs Escrow Payment Option
We also see a mention of a 100% client satisfaction guarantee on the homepage. We typically like to recommend working with exit companies and lawyers that do not charge up-front or offer a low up-front escrow payment option because a “100% satisfaction guarantee” or a “100% money-back guarantee” doesn’t really mean anything at all. The exit company could take your money up-front and never resolve your timeshare issue and not refund your money despite its claims of a money-back guarantee.
The only thing better than a low up-front fee escrow payment option is a no up-front fee payment option, but this doesn’t really exist in the timeshare exit industry.
If you’re attempting to sell your timeshare through a real estate agent you won’t need to pay the real estate agent up-front because it’s illegal in most states for real estate agents to charge up-front. However, real estate agents work on commission and most timeshares can’t even be sold for $1, so most real estate agents don’t want to work with timeshares.
If your timeshare is located on Hawaii or Aruba or you own a Disney Vacation Club you can likely find a timeshare real estate agent that will be happy to take you on as a client. Disney Vacation Club points and timeshares on Hawaii or Aruba typically hold their value quite well.
FAQ Page Analysis
Heading over to the FAQ page and we see a series and questions that Timeshare Defense Attorneys has answered. Most answers are accurate, but one that stands out is the time frame of 3 months to 36 months to get owners out of their timeshare. Most timeshare exit companies quote about 12 months to get out, so this is quite a bit longer than average.
Timeshare Defense Attorneys Reviews
This is a newer company so reviews online are few and far between. We did find one five star review on Google, but there was nothing written to go along with the review. We’ll update the Timeshare Defense Attorneys review section when more reviews come in.
Timeshare Defense Attorneys Cost
Like most timeshare exit companies, the Timeshare Defense Attorneys cost is not available online. The company mentions that it is a customized service so it can’t provide a cost without a free consultation. This is understandable as most timeshare exit companies do not provide their cost online.
Summary
Overall, there a few things we like about Timeshare Defense Attorneys and a few things we don’t like.
We like that they’re actual lawyers, but dislike the outsourcing of work to other lawyers outside of their firm.
We like the transparency on their website of telling you to contact your timeshare first, but dislike the time they’ve quoted to get you out of your timeshare.
We don’t like their lack of time in business and how new of a lawyer Richard Fonbuena is.
The company may be an ok choice for timeshare cancellation, but there are several companies that have been doing this much longer and with a stronger track record. Take a look at our recommended companies here or give us a call at 833-416-8796 for a free consultation.
Wesley Financial Group is one of the oldest and largest timeshare exit companies in the industry. They have been in operation since 2011, and their offices are located in Las Vegas, NV, and Franklin, TN.
Wesley Financial Group can speak to having helped over 15,000 timeshare owners resolve problems with resorts and developers. With over 450 employees on board, Wesley is a company that has not only scaled up and grown significantly over time, but has also prioritized customer service and provided individualized assistance for each of their clients.
Wesley Financial Group Cancellation Process
Wesley Financial Group’s timeshare exit process is different from other timeshare exit companies’, in that they use something they call the “Advocate Model.” This is unique to Wesley, and varies a great deal from processes that simply use lawyers to advocate on your behalf. Wesley instead assists their clients to write letters and make phone calls to their timeshare companies, which is not only helpful, but also empowering.
It’s not just empowering: this model has several other qualities that put it above the typical lawyer-led model. To begin with, it curtails the bureaucracy that is inevitable when dealing with a timeshare company’s legal department. By this we mean that, once you start using a lawyer to manage your communication with a timeshare company, the company will begin to handle your case through their legal department.
From that point forward, it’s highly likely that your timeshare account will be placed on lockdown, which will make it almost impossible for your issue to be resolved, no matter who takes it on. Meanwhile, you’ll simply get told by the timeshare company’s legal team that you’ve been frozen because of the so-called “binding” contract you signed, and thereby ignore all your attempts at making contact. Basically, according to Wesley, it’s too overt for such dishonest businesses to deal with, and could even hurt you in the long run.
Since Wesley does not manage timeshare cancellation using legal letters like this, timeshare companies do not operate in kind and assume that you have hired a lawyer to get you out of your timeshare. Ultimately, Wesley reports that this has a great rate of success.
The team at TimeshareExitCompanies.com definitely believe that this is a highly effective model to follow. That said, we’d add that there are times when working with a lawyer can be to your benefit – and, in some situations, absolutely vital to exiting a timeshare. There are some timeshare companies and resorts that won’t even listen to you or respond to you unless you have a lawyer backing your actions and complaints. In those situations, having a solid legal team who knows how to put pressure on the company is a major boon. If suing the developer is on the table for any reason, that’s also a case in which having a lawyer’s expertise can be necessary.
You should keep in mind, regardless of your situation, that not only does Wesley have a track record of only taking on clients they truly believe they can release from their timeshare contracts, they also offer a 100% money-back guarantee. So if you were to work with them and their method was not successful, you would be entirely protected by this promise.
Wesley Financial Group vs Do It Yourself
Wesly Because Wesley’s model is so unique, it’s important to be sure you fully understand how using it could benefit you, and especially to know if those pros would outweigh those of pursuing a timeshare cancellation on your own.
Of course, you might still be wondering how trying to get out of a timeshare on your own would even work. Or it could be that you’ve heard about how several timeshare resort developers have created programs, typically called “deed back” or “take back” programs, that are supposed to help you easily exit a timeshare on your own terms.
As of Feb. 2022, according to Responsible Exit– a website made in collaboration with ARDA and the Coalition for Responsible Exit – the following developers offer what’s referred to as a “deed back” or “buy back” program:
Bluegreen Vacations®
Club Wyndham®
Diamond Resorts®
Hilton Grand Vacations®
Holiday Inn Club Vacations®
Marriott Vacation Club®
Westin Vacation Club®
Hyatt Residence Club®
Margaritta Vacation Club by Wyndham®
Shell Vacation Club®
Sheraton Vacation Club®
Vistana Signature Experiences®
Westgate Resorts®
Worldmark by Wyndham®
Wyndham Destinations®
Welk Resorts®
Capital Vacations®
While ARDA claims that you should be able to easily get in touch with any of these developers and get out of your timeshare without any outside help, this is unfortunately not usually the case. We have received several reports from people who have unsuccessfully spent their time and energy to try and use this kind of program, only to be hit with the typical response: that, because they signed a contract, the company cannot do anything for them.
This can be an even worse situation if you still owe any money to the resort, be it a mortgage or outstanding maintenance fees. It’s far less likely for the timeshare company or resort to take any interest in your situation if that’s the case. Of course, even if you are up-to-date on either of these, it is still very common for timeshare companies to refuse to take back timeshares, regardless of any ARDA claims. This is why it can get so complicated to try and get out of a timeshare on your own, and without the help of an exit company like Wesley Financial Group.
So what are your options if you’re faced with a company’s refusal to take back your timeshare? You can try and get out of your timeshare on your own – or, you can work with Wesley Financial Group, and have them guide you through the exit process as well as get their help to protect your credit.
Choosing to try and get out of your timeshare independently is riskier: there’s more of a chance that your credit could be damaged by the time you complete the process. There’s also a chance – albeit a rare one – that the resort or timeshare developer could try to sue you. Wesley Financial Group is an excellent option when your cancellation requests have been ignored time and time again, and you’re ready to enlist the help of a company with a history of resolving thousands of timeshare issues.
What Qualifies Someone to Work With Wesley Financial Group?
One quality that makes Wesley Financial Group so outstanding is their selectivity when it comes to choosing clients. While most timeshare companies tend to be indiscriminate to a fault, Wesley only works with timeshare owners that feel strongly that they were deceived or lied to during the resort’s sales process. They are also highly selective when it comes to which resorts and timeshare developers they get involved with. While they will pursue cases with over 300 different global developers, there are several travel clubs that they cannot work with.
So if you are interested in working with Wesley, you should be sure to keep these parameters in mind. They do imply that if you bought your timeshare on the resale market or were given it by someone else, you are not eligible to work with them. But if you think you were unfairly treated or swindled in buying your timeshare, and did so from one of the many resorts they work with, you would definitely qualify.
We give Wesley bonus points for being so selective when it comes to the timeshare owners and developers they work with.
There are so many timeshare exit companies who are so profit-hungry that they take on every client, no matter what, regardless of whether or not they can actually serve them well. Wesley Financial Group is different: they only invest in working with timeshare owners they know they can successfully help. This is likely the reason why they’ve stayed in business so long and can speak so few negative online reviews (and, we should add, so many positive testimonials).
Quick note to readers: Travel clubs are not the same as vacation clubs. The term “vacation club” is typically used by timeshare developers who simply wanted to use a different word than “timeshare” for the same product to avoid being affiliated with scams. A few examples of vacation clubs are Disney Vacation Club and Marriott Vacation Club. A “travel club,” on the other hand, is something for which you’d pay for a membership, and receive different “travel discounts” in exchange. The Travel Advantage Network and Pacific Palm Destinations are two examples of travel clubs.
A Track Record of Success
Unlike many other timeshare exit operations, Wesley has regularly demonstrated both successful cancellations and consistent annual growth as a company. There’s plenty of evidence online that speaks to this track record. An early 2020 press release, for example, highlights that Wesley “successfully cancelled 3,390 timeshares in 2019, resulting in nearly $50 million in mortgage debt relief for its clients.” That same article cites 1,114 timeshare cancellations in 2018, as well as nearly $15 million in debt relief, and says that Wesley’s average time for a timeshare exit to resolve is less than 300 days overall.
A newer press release from January 2021 adds to this, sharing that Wesley had year-over-year increases of 195% in timeshare cancellations, as well as increases of 234% in debt relief. It also states that Fortune magazine not only named Wesley one of its Best Workplaces for Women™ in 2020, but also ranked them at No. 203 in their 500 Fastest Growing Private Companies.
All of this is nothing short of impressive, and it’s an excellent marker of how effective and reliable Wesley’s timeshare exit process can truly be.
Wesley Financial Group Is Financially Strong
One quality of Wesley Financial Group’s that you can definitely trust is its financial strength and viability. Their 100% money-back guarantee speaks to this; in order to honor it, which they do, they need to always have money in the bank. There have been several other companies that pay lip service to the same kind of guarantee, but cannot fulfill those promises due to having insufficient funds in the bank – Resort Release is just one such company. In fact, this company was shut down by the authorities because of their failure to come through on their guarantee. You can be sure that you won’t run into this same situation with Wesley.
Wesley Financial Group has also been given a high rating with Dun & Bradstreet, demonstrating its financial strength and high net worth. The latter is especially important because it establishes the reliability of Wesley’s 100% money-back guarantee in the situation that your timeshare case does not get resolved. That said, keep in mind that it’s not likely a client would ever need to use this guarantee, because Wesley does not take on cases their team does not think they can complete successfully.
Wesley Financial Group’s Other Businesses
Wesley Financial Group has applied their financial expertise to a few other business ventures in recent years. This has allowed them to diversify the services they offer while continuing to build a strong reputation in consumer advocacy and wealth management. Here is some additional information on Wesley’s other businesses.
Wesley Mortgage is a mortgage and refinancing company that was launched in 2021. They are focused on making home ownership accessible through their services.
Wesley Financial Management is an investment company that has been in business since 2009. They are focused on meeting consumers’ individual financial needs through specific investment strategies, and helping them with their credit and wealth management.
Wesley Insurance is a firm that offers whole life (also known as final expense) insurance. They have been doing so since 2020, and are committed to educating people on the different kinds of whole life insurance policies that are available, while also connecting them with the policies that best suit them and their families.
Wesley Financial Group Reviews
Wesley Financial Group has hundreds of positive and five-star reviews across the board, including with Google, Trustpilot, and Best Company. That these ratings are consistently so high on various websites says a great deal about how trustworthy and legitimate they are.
Wesley can also speak to having an A+ with the BBB. Readers will note that they are not currently accredited; this is because their accreditation was suspended in 2019, and is in the process of being restored. Though this isn’t ideal, and something to be aware of, it is a good sign that they have maintained their high rating in the face of this. They also only have about 50 complaints from the past three years, nearly half of which have already been addressed and resolved.
All of this suggests that they are adhering to their high standards even while facing challenges. Let’s have a closer look at a few examples of reviews of Wesley Financial Group.
This BBB review is a great example of how thorough Wesley Financial Group’s timeshare cancellation is in general. Not only did they release this timeshare owner, Bryan, from his contract, but they also did the work of walking him through the details of the process. That they followed up to help repair this timeshare owner’s credit speaks volumes, because timeshare owners’ credit is often damaged after the exit process.
Here is another great example of a review from Barclay Thomas, via TrustPilot:
Not only is it incredibly difficult to get out of a Hilton Grand Vacations timeshare – it’s even more challenging to pressure them enough that they actually take a timeshare back. The fact that Wesley undertook steps to make this happen, and did so over nearly a year, says a lot about their work ethic and willingness to help their clients.
In light of these more positive reviews, we did want to make a brief note to address the handful of recent BBB complaints for Wesley. These are all very similar, mostly regarding lapsed communication, and nearly all of them have been resolved. Given Wesley Financial Growth’s recent growth, leadership changes, and having to deal with so many frivolous lawsuits (which you’ll see details about below – keep reading to learn more), we can see how this would transpire. Frankly, while it appears that, for the most part, both the complaints and the resolutions are legitimate, it is important to keep in mind that lawsuits like those Wesley has been facing can harm a business, even in the short term.
To us, these comments do not undermine Wesley Financial Group’s integrity as a company. They are, though, a reason to be absolutely sure that your case is one you want to take to them, since they are as selective as they are for good reason.
The exception to this we’re inclined to make is in light of the possibility that people have been asked to post negative reviews in order to make things more difficult in the midst of the resorts’ lawsuits against Wesley. This is one such review that gave us pause:
Few people who truly have struggled with timeshare contracts are this dismissive of having been helped, so it is hard to believe that this isn’t written with poor intentions. Fortunately, Wesley’s response is very professional.
Wesley Financial Group can also speak to having several video testimonials from past clients. This is a huge stamp of approval, as the willingness to be recorded says a great deal about how satisfied someone is with a company’s work. You’re getting someone’s full story, and it’s not just from their name in an online posting – they’re presenting themselves in every way. This is a great indication that Wesley Financial Group is a trustworthy timeshare exit company.
As with most timeshare exit companies, you can get a good feel for the cost of working with Wesley Financial Group through online reviews. Based on what we found through Wesley’s online reviews, you could expect to pay anywhere from $4,000 to upwards of $7,000, depending on your specific situation. Generally speaking, the cost of getting out of your timeshare will be much higher if you still owe a mortgage on the property. This is not unique to Wesley and would be the case with most other timeshare exit companies you might look into.
It’s also the case with most all timeshare exit companies that costs are not disclosed online, and Wesley is no exception. This is a general rule because of how personalized a service timeshare cancellation is. There are so many custom factors that play into getting out of a timeshare, including but definitely not limited to the complexity of your situation and your mortgage status. To get an accurate quote, the best step you can take is to contact Wesley Financial Group– that way, you can rest assured all of the details of your situation are being taken into account.
Who Is Chuck McDowell?
Chuck McDowell is the CEO of Wesley Financial Group. He founded the company back in 2011 as a result of his own experiences in the timeshare industry, working in sales for Wyndham Vacation Resorts. After becoming disillusioned with the typical timeshare sales practices, he resigned in order to start giving advice to his former customers that would help them exit their timeshares. This is the origin of Wesley Financial Group’s focus on clients who felt they were misled while buying a timeshare.
There are some comments online that McDowell has owned or been part of the leadership of a few other businesses in the past, but we were not able to officially corroborate these reports. Ultimately, his main work has been with Wesley Financial Group, as well as the new businesses opened under the Wesley name.
McDowell grew up in Tennessee, and attended Middle Tennessee State University. He started Wesley Financial Group with his two sons; he and his wife, Jo Ellen, reside in Franklin, TN.
Wyndham Vacation Resorts v. Wesley Financial Group
McDowell is known not just for starting an experience-driven timeshare exit company, but also for winning a lawsuit against his former employer, Wyndham – one of the biggest timeshare resort developers in the world. In 2013, Wyndham brought this lawsuit against Wesley Financial Group to accuse McDowell of divulging their trade secrets in his work helping timeshare owners get out of their contracts.
Fortunately, the jury was quick to decide that this was not in fact the case, taking only 12 minutes to make their decision. This win was huge for timeshare owners everywhere who run into trouble getting out of their contracts, as well as for McDowell, especially after such a major risk as taking on Wyndham in court.
Other Wesley Financial Group Lawsuits
As you can imagine, a company like Wesley Financial Group attracts similar lawsuits to Wyndham’s because of its size, reputation, and effectiveness. A few of the more recent lawsuits that have been brought are as follows:
Diamond Resorts (2020). This lawsuit is based on several claims from Diamond, including that Wesley has timeshare owners breach their agreements by stopping payments, and falsely warns customers that continuing their timeshare payments will make the cancellation process take longer. Diamond used a number of personal attacks against McDowell to make their case. Wesley Financial Group’s public response to the lawsuit included ownership of past financial issues that McDowell has had, while reasserting that their activities are completely legal.
Westgate Resorts (2021). Among Westgate’s many allegations are that Wesley engages in aggressive advertising and marketing, makes false promises about their timeshare cancellation process, and encourages Westgate timeshare owners to breach their contracts. Not surprisingly, these claims are very similar to those that Diamond Resorts made in their lawsuit.
As of Feb. 2022, these lawsuits are still in process, but it bears noting that both companies have run into legal troubles of their own – including class action lawsuits about their marketing and sales tactics. Not only that, but Diamond is actually suing five other companies in an apparent trend meant to overburden their competition. It’s a fair conclusion that these cases illustrate the lengths resorts will go in order to keep doing business in the dishonest ways that they typically do.
Wesley Financial Group In the News
The recent news and updates about Wesley Financial Group have been highly positive. In particular, 2021 was a strong year for them, beyond the above-noted massive increase in timeshare cancellations. They also reported having broken several internal records for both “inbound inquiries and new clients.”
Wesley also added to their leadership team in July 2021, reporting that Jinanne West and Stephanie Maxwell joined the company as president and general counsel, respectively. This was cited as being related to Wesley’s new mortgage company opening, as well as their seeking new opportunities to grow.
In August 2021, they were reported as having made the Inc. 5000 list for the second consecutive year, ranking as number 447 this time. According to their press release, this is based on revenue growth from 2017 to 2020, a span during which Wesley’s revenue increased by 1,091% – from $7.5 million to $84.4 million.
Overall, Wesley’s recent news shows their consistency and persistence when it comes to being a leader in the timeshare exit industry.
Wesley Financial Group’s Social Media
Wesley Financial Group has very active and professional-looking social media, which includes their Twitter, Facebook, and Instagram accounts. They post regularly, and they consistently use well-designed graphics, clear and coherent content, and solid information in their posts. It’s always a good sign when you can rely on the information that a company shares this way, as it demonstrates a willingness to engage with people and meet them where they are without compromising their professionalism or integrity.
Wesley Financial Group Commercials
Wesley Financial Group has run a handful of commercials – in addition to their video testimonials – to advertise their services. A few of these TV spots can be found on iSpot.tv, including one called “Timeshare Nightmare” and another called “The Ugly Truth.” These are short and simple but well-made, and feature clips from actual customer testimonials. You can review these commercials below:
There is another hub for Wesley’s commercials, which is an official website called icanceltimeshare.com. This website is another straightforward landing page, but one that includes a great deal of transparency and information for prospective customers. While the videos you can watch here are mostly testimonials, they are stories that, as noted above, give Wesley a great deal of credibility. That people are willing to go on camera and talk at length about how Wesley Financial Group helped them says a lot about their integrity and effectiveness.
Wesley Financial Group FAQs
Here are some answers to a few of the frequently asked questions we’ve seen around the Internet about Wesley Financial Group.
How does Wesley Financial Group cancel timeshares? As noted above, Wesley cancels timeshares by directly contacting and putting pressure on resorts and developers. They do not use lawyers in order to release people from contracts. This “Advocate Model” has proven to be highly effective.
Does the timeshare exit process have a negative effect on your credit rating?The answer to this question varies. It is possible in many situations for this to occur after a timeshare contract is canceled. However, when it comes to working with Wesley Financial Group, they take painstaking measures to make sure clients’ credit is not damaged by the timeshare exit process. In fact, they report that many people’s credit actually improves after their timeshares are canceled.
Can you trust Wesley Financial Group? Yes. In spite of what the timeshare resorts and developers want people to think, their business model is trustworthy, legal, and effective.
Is Wesley Financial Group Legitimate?
So, with all of this in mind, is Wesley Financial Group legitimate? Absolutely. They have been and continue to be one of the strongest and most reliable timeshare cancellation companies in the industry. While this has led to trouble from the timeshare developers and resorts themselves, this does not undermine their integrity as a company. If you think your situation is one that they would investigate further, we would encourage you to have a look at their website and social media pages to get a better understanding of them as a business.
Summary
As you can probably conclude, Wesley Financial Group comes by their good reputation honestly. Their years in business and high Dun & Bradstreet rating bolster this. This is all part of why they are an exception to our usual advice of only recommending timeshare exit companies that use escrow for payment.
While escrow payment options are a guarantee that the timeshare exit company won’t get paid in full until you’ve been released from your contract, they do typically mean paying higher fees for the company’s services. So when it comes to working with Wesley Financial Group, you can expect to save some money while being able to trust their money-back guarantee. They have proven themselves to have the financial net worth to give your money back if they aren’t successful in canceling your timeshare.
Overall, we can absolutely recommend working with Wesley Financial Group when you need help not only getting out of your timeshare, but also doing so with a company that puts their clients’ needs first.
If you still have questions about canceling your timeshare, feel free to get in touch with us. You can do so by submitting the contact form on the right side of the page, initiating the live chat, or calling us at 833-416-8796.
Can Work With Timeshares Purchased on the Resale Market
Cons:
Can't Work With Thousands of Timeshare Brands
Can't Work With Timeshares With an Outstanding Loan
Can't Work With Timeshares in Collections or Foreclosure
No Spanish Speaking Agents
Not Open on Weekends
Timeshare Specialists is a timeshare exit / resale company in Bozeman, Montana. The company also owns Resort Closings Inc., a licensed escrow and closing company. Resort Closings Inc. has been in business since 2004 and Timeshare Specialists has been in business since 2012.
Timeshare Specialists operates differently from many of the other exit companies. Instead of using lawyers to fight on your behalf, Timeshare Specialists leverages its experience and industry relationships to find willing receivers for your timeshare. This will usually be far less expensive than using a lawyer to attempt to get rid of your timeshare and will be much safer for your credit overall. In fact, your credit will not be negatively affected in any way if you choose to work with Timeshare Specialists.
The company specializes in finding people that are interested in timeshare ownership, but aren’t willing to pay the large upfront cost. This is no easy feat considering many timeshares are extremely difficult to sell on the Internet even for as low as $1. However, if you have enough experience in the industry and know where and how to advertise, it can be done. This is where Timeshare Specialists thrives.
The catch is that not everyone will qualify for the company’s services. The cold hard truth is that there are some timeshares out there that are simply too difficult sell, even for $1.
Qualification for Services
Because Timeshare Specialists is selling your timeshare to willing receivers, it is not able to work with the following timeshare owners:
1. Those that still owe a mortgage on the timeshare.
2. Those that are behind on their maintenance fees.
3. Those that own a timeshare that has proven to be too difficult for Timeshare Specialists to sell in the past.
The good news is that if you get current on your maintenance fees and pay off your mortgage, Timeshare Specialists may then be able to help. If you own a timeshare that has proven to be too difficult to sell, then Timeshare Specialists won’t ever be able to help. In this situation, a call to your resort would be a logical next step. Or, you may seek the services of one of the other Recommended Timeshare Exit Companies mentioned on our website for advice.
Timeshare Specialists Guaranteed Program
If Timeshare Specialists accepts you in their Guaranteed Transfer Program, the company will contractually guarantee that it will find a new owner for your timeshare and you will not have to pay another maintenance fee. This is a bold claim in the resale market of timeshares because timeshares can be so difficult to sell secondhand.
Only a company that has been working in the timeshare resale industry for a very long time would be comfortable with having a guarantee program like this. In fact, at the time writing, we are not aware of a single other company in the timeshare exit / resale industry that offers a similar guarantee. Timeshare Specialists is truly one of a kind in this regard. This is why Timeshare Specialists gets a major +1 from us here at TimeshareExitCompanies.com.
Timeshare Resale Scams That Don’t Apply To Timeshare Specialists
Typically, in the resale industry, there will companies that charge you a high up-front fee to “advertise” your timeshare on their website. These advertisements rarely work so there is no guarantee your timeshare will sell. You’ll pay the up-front fee and the timeshare will most likely not ever sell.
There are also scammers that will call you out of the blue and offer you a ridiculously high amount for your timeshare. They may ask you to pay up-front for taxes or transfer fees. You’ll pay the up-front fee and then the fraudsters will disappear and you’ll be stuck with the timeshare.
Timeshare Specialists is much different fromt the above-mentioned scams because it does not charge an up-front fee. In fact, its fess are very reasonable for the services it’s providing. Another major +1 from us here at TimeshareExitCompanies.com
Timeshare Specialists Cost & Fees
Timeshare Specialists works for a flat fee based how much it will cost to market the ownership to potential takers. On average that’s about $2,000, which is paid after the ownership has been legally transferred to a new owner. This is definitely on the lower end of the industry.
Timeshare Specialists Reviews
Timeshare Specialists reviews around the Internet are quite positive. The company has an A+ on the BBB and 15 positive reviews with 0 complaints. Almost every single timeshare exit / resale company has complaints on the BBB, so the fact that Timeshare Specialists does not speaks volumes about the legitimacy of them as a company.
The company also has 370+ reviews on Trust Pilot and several positive reviews on its website and Google. All very good signs.
Summary
In Summary, Timeshare Specialists is a legitimate company that should be able to help you resolve your timeshare issues if you qualify for their services. The path they’ve chosen to go with their company is a unique one that many others are not willing to pursue because it is too difficult. These are signs of a highly ethical and reputable company.
Timeshare Specialists gets our full endorsement, but if you don’t qualify for their services, initiate live chat, submit a form or give us a call at 833-416-8796 for alternative options.
Consumer Law Protection LLC is a timeshare exit company located in Pevely, MO. The company also operates under a few different names including:
Square One Development Group LLC
VOI Consulting Group LLC
Consumer Rights Council LLC
Typically, a timeshare exit company will operate under several different brand names when one brand has received too many negative reviews. This seems to be the case here as well.
It looks like Square One Development Group LLC was the first LLC this group was operating under. This company has more than 50 complaints on the BBB with an F rating. There is also a Pattern of Complaints warning message on the BBB for this company. Not a good start.
According to a lawsuit initiated by Wyndham, Square One Development may also be operating under TS Elimination LLC. We wrote a review of this company a while ago and at the time the company had relatively positive reviews, but now TS Elimination LLC has 15 complaints on the BBB and is not rated.
In 2020 it looks like the company switched its brand name yet again to Consumer Law Protection LLC. This company is not yet been rated by the BBB, but has already gathered 10 complaints.
There are several reports around the Internet of Consumer Law Protection LLC holding in-person “educational” seminars about getting rid of your timeshare. According to several online reports, these in-person “educational” seminars are similar to timeshare presentations. Allegedly, high-pressure sales tactics are used and timeshare owners are pressured to pay thousands of dollars up-front and on the spot for the timeshare cancellation service.
No legitimate company in the timeshare exit industry uses high-pressure sales tactics to persuade owners into cancelling their timeshare.
It’s unclear how VOI Consulting Group LLC and Consumer Rights Council LLC have worked into the scheme.
Summary
We’d never recommend working with a timeshare exit company that operated under several different brand names with terrible reviews online. There are simply too many other legitimate timeshare exit companies available in 2020.
There isn’t much of a point to continue on any further with this review. Clearly, this is not a company we’d recommend. We prefer to recommend working with timeshare exit companies that offer an escrow payment option so the timeshare exit company does not get paid in full until after your timeshare is cancelled.
If you still have questions about cancelling your timeshare, give us a call at 833-416-8796 for a free consultation. You may initiate a live chat or submit a contact form on the right side of the page.
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