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Disclosure: We receive compensation if you choose to speak to one our recommended timeshare exit companies. The following information is for educational purposes and is not to be considered professional or legal advice.

July 13, 2021

Can You Get Rid of a Raintree Vacation Club Timeshare?

Table of Contents

Raintree Vacation Club Timeshare Exit Program

Raintree Vacation Club Class Action Lawsuit

Tips to Avoid Getting Scammed By a Timeshare Exit Company

Working with a Legitimate Timeshare Exit Company

Summary

Raintree Vacation Club is a timeshare and vacation rental company owned by Raintree Resorts International, and headquartered in Houston, TX. They have 16 resorts located across the U.S., Canada, and Mexico. Raintree Vacation Club is owned by RCI, the largest timeshare company in the world. 

While the locations of Raintree Vacation Club’s properties are some of the most enviable in the world, it may be that you want to get out of Raintree Vacation Club timeshare. It could be that you have not been able to book a vacation through the company, you are no longer able to manage its maintenance, or you ended up buying the timeshare because of high-pressure sales tactics. Whatever your reason, there are plenty of other people in this position as well. 

When we looked into Raintree Vacation Club, some of the most common reasons timeshare owners wanted out included: 

  • Poorly managed and maintained properties
  • Hidden fees and no cancellation policy
  • Poor customer service and overall negative experiences with management 
  • Having purchased a timeshare back when Raintree Vacation Club was called Club Regina, and under different management

These complaints were easy to find when looking into Raintree Vacation Club’s reviews and ratings. A few of those included:

  • No accreditation and 1 out of 5 stars with the BBB
  • Several 1-star ratings on TripAdvisor that speak to the complaints above
  • 53 complaints on ComplaintsBoard
  • 1.5 stars with Defaulters based on 14 reviews

Here are some of the most noteworthy complaints among the many that we encountered online, on several different websites.

From the BBB:

  • “I am a timeshare owner through RCI for 36 years. My latest purchase was at The Westin Club Regina in Puerto Vallarta, Mexico. We owned the highest priority membership with RCI. Then, without my knowledge or consult or consent, my condo was sold(?) Taken over(?) transferred(?) to Raintree Vacation Club without my knowledge. There followed consistent aggressive pressure to buy more condo time … My Maintenance frees [sic] have soared under Raintree from $834.00 to over $1200.00 after having paid off in full my purchase originally with RCI.”
  • “All in all, this membership is certainly not the same as it was when we originally bought it. And now that my husband has passed away, I have no further use for it and I wish to cancel my membership. However, when I called the office, the staff told me that “cancellation was not possible” and that “we do not allow cancellation of memberships.” Oh really? Do they mean that a Raintree membership is like a life sentence? This is pure nonsense.”

From ComplaintsBoard:

  • “My wife and I purchased a vacation club membership with RCI/Raintree and have never been able to use it. We’ve called about 10 times to plan a vacation and every single time, I get the same response “We’re sold out and have no space available”. These were all different dates and locations. We got scammed out of a large sum of money. I am looking to file a class action lawsuit as many others have had the same experience. I just need to get a large enough group to fight these thieves!”

In addition, at one point there seems to have been a website dedicated to complaints about this timeshare company called raintreevacationclubsucks.com, but it is no longer active. Still, its existence at one point or another certainly points to some serious underlying problems with Raintree Vacation Club. 

On the whole, we would say all of this points to Raintree Vacation Club being a fraudulent timeshare company, in spite of its seemingly decent past life as Club Regina. They operate on false promises and bait-and-switch practices while making it incredibly difficult for customers to cancel Raintree Vacation Club timeshare.

Raintree Vacation Club Timeshare Exit Program

 

Sometimes you can pursue your interest in cancellation with a resort’s official exit program. We did not find anything on Raintree Vacation Club’s website that indicated this was a possibility, and struggled to find comments on any online message board conversations regarding this concern either. However, Raintree Vacation Club does have a dedicated customer service email that you can find on their website’s contact page, so you may be able to get in touch about exiting your timeshare that way. They also have a non-member website called Travel Raintree; if you’re not successful with their customer service, you can do a Google search for this, and try going that route. 

One thing we should note is that RCI has a page about selling your timeshare and avoiding exit companies and scams. They note that they work with the American Resort Development Association (ARDA) and American Resort Development Association-Resort Owners Coalition when it comes to timeshare sales.

Raintree Vacation Club Class Action Lawsuits

 

It is surprising that it’s so challenging to find official timeshare exit information from Raintree Vacation Club itself, as they have been involved in a few class action lawsuits in recent years. One of them resulted in a positive outcome for the company, though, so that is something to be aware of. If you’d like to research these lawsuits, you can look up the following:

  • Adams V. Raintree Vacation Exchange LLC – No. 11–3576. Decided: December 20, 2012.
  • Berrien v. New Raintree Resorts International, LLC – No. CV-10-03125 CW (N.D. Cal.). Decided: November 15, 2011. 

In the latter case, Raintree Vacation Club was required to forego $20 million in the ensuing settlement. This resulted in waived maintenance fees and the awarding of supplemental points to members.

Tips to Avoid Getting Scammed By a Timeshare Exit Company

 

Just as there are several upfront fee scams in the timeshare resale industry, you might also run into one of the many timeshare exit scams and schemes that are prevalent in the timeshare exit industry. For one example, when you look to get out of Raintree Vacation Club timeshare, you may come upon one of the websites we found run by Mexican Timeshare Solutions. On their website (called Timeshare Scam), they make tons of promises, and aggregate complaints about Raintree Vacation Club. But they are also known for demanding upfront payments, and they arguably have just as many complaints as Raintree Vacation Club does about their practices. 

So many timeshare exit companies are like this, and demand prior payments to fulfill their promises, but they never end up getting people’s timeshares cancelled in the long run. Instead, they keep their clients’ money and are never heard from again. 

To help people avoid scams like this, we generally recommend that timeshare owners work with companies who offer escrow as a payment option. Paying with escrow means that the timeshare exit company doesn’t get paid in full until your timeshare is cancelled and you are satisfied. You can learn more about escrow and why it’s important on this page. 

Here are some other key tips to keep in mind so you avoid scams in the timeshare exit industry:

  • Avoid any company without an online presence. Not having a website at all is a good sign a company is a scam. Looking for online ratings and reviews of the timeshare exit company will help you research this more thoroughly.
  • Avoid any company with either no BBB rating or a very low grade.  
  • Avoid any company that cannot speak to ever having successfully released a timeshare owner from his or her contract. 
  • Make sure to get everything in writing. Having a contract is a good way to avoid getting scammed by a timeshare exit company.

Working with a Legitimate Timeshare Exit Company

 

If resale proves to be more challenging of a route than you expected, working with a reputable timeshare exit company might be a better option for you. Because of the amount of people who end up wanting to get rid of Raintree Vacation Club timeshare or similar properties, there are several companies who want to help people deal with false promises and fraudulent claims like theirs. 

Generally, timeshare exit companies will not try to sell your timeshare — they’ll instead use different tactics to work directly with the developer or resort owner so they take the timeshare back and cancel your maintenance fees. Sometimes, though not every time, this will be a lengthy process involving lawyers. But no matter what method they use, you shouldn’t expect it to be without cost. You can take a look at the average cost to get out of a timeshare here.

Summary

 

There are decent timeshare exit companies out there who can help you with your situation. We make a point of reviewing and recommending timeshare exit companies like this who have a history of success and use escrow for all payments from customers. Please be sure to check out that list of recommended companies when you begin the process of trying to cancel Raintree Vacation Club timeshare. And if you have any other questions about timeshare cancellation in general, feel free to get in touch. You can call us at  833-416-8796, submit the contact form on the right side of this page, or initiate the live chat to get started.

Can You Get Rid of a Punta Pacifico, Encanto Bahía Timeshare?

Table of Contents

Punta Pacifico, Encanto Bahia Exit Program

Avoiding Timeshare and Timeshare Exit Scams

Cancel Punta Pacifico, Encanto Bahia Timeshare with a Reputable Exit Company

Summary

Punta Pacifico is a resort that has gone by many different names, including Encanto Bahía, Residence La Jolla, and Diamond Bay Boutique Resort. It is located in Mazatlan, Mexico. 

As you might imagine from its being known by several names, Punta Pacifico, Encanto Bahía does not have a good reputation based on what we found online. While it is in a desirable location, that seems to pale in comparison to the many barriers people face to not only enjoying their time at the resort, but also to making the most of their timeshare purchases there. 

Some of the complaints and issues that we found included: 

  • Property constantly under construction
  • High-pressure sales presentations
  • Bait-and-switch offers
  • False promises regarding timeshare deals and refunds

So, if you are among the many people seeking to get out of Punta Pacifico, Encanto Bahía timeshare, you are definitely not alone. 

While Punta Pacifico does not have a BBB page, there were plenty of other places where we found low ratings that aligned with these complaints. We found that Encanto Bahía’s TripAdvisor page has a 2.5 star rating, and Punta Pacifico’s has 2 stars. Diamond Bay’s TripAdvisor page similarly has a 2-star rating. Clearly their practices have stayed the same, even if the resort’s name hasn’t. 

A few of the noteworthy TripAdvisor complaints we found had the following to say:

  • “I have been living down the beach from this property for the last 12 years. I have watched it change names from Punta Pacifico, La Jolla, Encanta Bahia, and now Diamond Bay. I have met people who have been scammed and were trying to get their money back. They offer everything from a free massage to hundreds of dollars if you agree to attend their timeshare sales presentation. If you decide to go to the presentation, make sure to leave your credit card at home, they want your credit card! Look them up online and you will see lots of people who have been scammed.”
  • “This is a very small hotel on the beach far from Mazatlan city sights & activities. Isolated. It’s located at the end of a long dusty dirt driveway, lined with brush not an impressive entrance! Balconies have a good view of the ocean. The pool, although not heated, is pretty. No hot tub. Still under construction. A palapa pool bar is unfinished as well as the top floor of the hotel. … We were invited to attend a presentation on which was written that we would receive 2,000 pesos ( $100.00,) at the end. We attended for more than 90 minutes required, but did not receive the promised reward for our time. … do not impulse buy any deal they throw out at you!”

We also found a writeup on Scampulse that goes into further detail about Punta Pacific, Encanto Bahía’s operations. This reviewer found that the rabbit hole goes even deeper, and there are several other names this resort has used in the past, including Amazing Memories Club and Holiday Systems International. Platinum Marketing of America also seems to have been involved with their timeshare sales. 

Their treatise goes on to say:

  • “On September 7, 2015 my wife and I attended a “presentation” for a timeshare at the Punta Pacifico resort in Mazatlan, Mexico … As with all these “presentations,” there is always a high pressure pitch with offers, options, features, figures calculated and pressure to buy their program. We, unfortunately, succumbed to their pitch, thought that they had answered all our questions to our satisfaction, used our charge cards to pay the $25,078.90 purchase price and signed their documents. … We were told that we could use money from the sale of our two timeshares and apply that to the cost of buying their resort timeshare. … We asked whether there were ANY other fees at all and were told “No,” yet we found that in order to process the sale of our timeshares to Platinum Marketing of America, we needed to come up with an additional $999.00 USD each for the two transactions. That got glossed over in the flimflam!”

Looking into this further, we found that Amazing Memories Club has a few BBB complaints that are significant, including unfulfilled contracts and surprise fees. Platinum Marketing of America has a BBB page with no rating or accreditation. They do have a notice that says the company is not located at their listed address. This more than likely suggests that the company does not actually exist. 

Needless to say, these are all huge red flags that speak to a company that operates fraudulently. With that in mind, while it might be difficult to get rid of Punta Pacifico, Encanto Bahía timeshare, it is not impossible.

Punta Pacifico, Encanto Bahía Exit Program

 

It was tricky to figure out which name Punta Pacifico, Encanto Bahía would use for their website. It appears that they are presently using Diamond Bay, and if you look up “Diamond Bay Boutique Resort” on Google, you’ll find the home page easily. In theory you could get in touch from there, by navigating to their Contact page. Should you decide to get in touch directly to get out of Punta Pacifico, Encanto Bahía timeshare, this would probably be the route to take. 

However, that said, the reviews we found indicated how difficult it was to get in touch with or accomplish much through this company’s customer service. That’s why you may want to consider alternatives to cancelling a Punta Pacifico, Encanto Bahía timeshare.

Avoiding Timeshare and Timeshare Exit Scams

 

When it comes to scams like those run by Punta Pacifico, Encanto Bahía, there are always signs you can look out for. If you know what those signs are, you can keep them in mind for the future. This is not only important when it comes to vacation properties and rentals — it’s also crucial for finding the right timeshare exit company. 

Many timeshare exit companies promise timeshare owners that they’ll cancel their timeshare with a money-back guarantee, but never deliver on their promises and keep the money that they were paid. That’s why, on this site, we are careful to only recommend companies with a proven track record of cancelling timeshares and only taking payment through escrow. You can learn more about why escrow is important on this page. 

To avoid running into any other scams, make sure you pay attention to the following:

  • Avoid any company without an online presence. If they don’t have a website, it’s likely a scam. Online ratings and reviews of timeshare exit companies can help you with this.
  • Avoid any company with a poor or no BBB rating.
  • Avoid any company without a track record of successfully getting timeshare owners out of their contracts.
  • Make sure you get everything in writing! Having a contract is a good idea when working with a timeshare exit company.
  • Don’t settle with the first company you find: shop around. Prices can vary widely by company.

Cancel Punta Pacifico, Encanto Bahía Timeshare with a Reputable Exit Company

 

You have several options to get rid of Punta Pacifico, Encanto Bahía timeshare, including resale on your own or hiring a broker. But depending on your situation, especially if you do not have an active mortgage, working with a timeshare exit company could be a better option. Timeshare exit companies will not typically try to sell your timeshare. Instead, they work directly with timeshare developers and resorts in order to encourage them to take the timeshare back and cancel any remaining fees. 

Using a timeshare exit company to get out of Punta Pacifico, Encanto Bahía timeshare is something you should only do with a reputable company. We only recommend timeshare exit companies who use escrow for payment, so you don’t invest in upfront fees and risk getting scammed again. You can find out more about why escrow is important here. And you can look into some of the companies that we recommend on this page.

Summary

 

Getting out of a Punta Pacifico, Encanto Bahía timeshare isn’t impossible — you have options. But if you have other questions about your situation or any of our recommended companies, feel free to get in touch to learn more. You can contact us using the contact form on the right side of the page, initiate the live chat, or give us a call at 833-416-8796.

Can You Get Rid of a Grand Miramar Timeshare?

Table of Contents

Grand Marimar Class Action Lawsuits

Get Out of Grand Marimar Timeshare with a Timeshare Exit Company

Avoid Timeshare Exit Comapny Scams

Summary

Grand Miramar is a resort located in Puerto Vallarta, Mexico. The hotel is owned by AlSol Hotels and Resorts and has a timeshare program as well.

While we did not find information on their official website about this timeshare/private residence program, there were several reviews posted online from people trying to cancel Grand Miramar timeshare. In fact, it was far easier to find people selling their Grand Miramar timeshares online than it was to find the official program itself. 

While we did not find a BBB page for Grand Miramar, there were several TripAdvisor complaints and warnings about their timeshare sales practices. Their ComplaintsBoard page was also particularly damning, boasting a 1-star rating based on 10 reviews. 

Some of the noteworthy complaints on ComplaintsBoard included the following:

  • “On November 14 we entered into two contracts with Legacy Centurion at the Grand Miramar. We paid $39, 500.00 USD for a 3 bedroom rental agreement [21 weeks @ $4, 900.00 per week for 5 years] plus a $2, 500.00 USD “activation fee” to DD Woodward. All of this money was sent by wire transfer. We were to receive our pay out in 45 days. … We were not paid for either contract and cannot afford to lose $52, 900.00 USD!! We are retired, living on a fixed income and this financial loss has been devastating to us as it equates to around $73, 000.00 CAD!!! If there is no intention of paying us, which there clearly isn’t, then please just cancel the contracts and refund our money. We don’t understand why you do this to people. It’s ruining our lives and you don’t need to.”
  • “Nothing has been delivered as promised on their end! Whether it is Grand Miramar, Legacy Centurion or Diamond Management Group, it appears they are scamming. … We have done it all. We paid everything they asked, fees, taxes, everything because we believed they were legitimate. From buybacks to you will get your money in 5 days after paying this. Thousands of dollars and they have neither fixed what they promised or paid any of it to us.”

Additionally, this was a well-summarized comment on a RedWeek forum thread about problems with Grand Miramar: 

  • “This company doesn’t care if you rescind within the legal 5 day timeline, they do not refund you, knowing full well what they are doing is illegal. We canceled within 6 hours by email; within 12 hours in person; and within 2 days with a certified letter that included the legal order from Profeco ordering them to refund us. They still didn’t refund us. You are not dealing with run of the mill crooks, these are brazen. Our credit card dispute was what got our money refunded 3 months later.”

Unfortunately, all of these problems are indicative of Grand Miramar’s timeshare program being little more than a scam. If you are one of the many people who have run into this scam head-on and want to get rid of Grand Miramar timeshare, there is more than one route you can take in order to do so. Working with a resale broker, lawyer, or timeshare exit company are a few of the better options that you have. 

Typically, a resort like Grand Miramar would have a timeshare exit program of their own, but since we could not find official information on the timeshare program in itself, it does not seem likely that they have one. You can, of course, find their contact information and Terms and Conditions easily by doing a Google search or going through their main website.

Grand Miramar Class Action Lawsuits

 

Grand Miramar might have made their timeshare and timeshare exit information more accessible were there more class action lawsuits open against them. 

While they do not yet have any active lawsuits, we found a notice from a law firm called Hawkeye Associates that seems to indicate that one was being put together. If you look up “Hawkeye Associates” and “Grand Miramar Resort Scams,” you can find this PDF easily. There are several additional complaints listed there, which you can read through and determine whether or not your situation matches up.

Get Out of Grand Miramar Timeshare with a Timeshare Exit Company

 

If you are having a hard time contacting Grand Miramar or selling your timeshare on your own, working with a timeshare exit company might be your best bet. Timeshare exit companies typically do not try to sell your timeshare. Instead, they tend to work directly with the timeshare developer or resort in order to encourage them to take the timeshare back and cancel your fees. They may work with lawyers in order to do so. 

Working with an exit company to get rid of Grand Miramar timeshare is something you should do only with a reputable company. You can explore some of the companies that we recommend on this page.

Avoid Timeshare Exit Company Scams

 

We are careful about who we choose to recommend because there are plenty of scams in the timeshare exit industry, as with timeshares in general. Many timeshare exit companies promise timeshare owners that they’ll cancel their timeshare with a money-back guarantee, but never deliver on their promises and keep the money that they were paid. 

We found that the California Department of Real Estate has an active warning from 2013 about this kind of timeshare rescale scam as it specifically relates to Grand Miramar. You can find this information if you search the terms “DRE CA Grand Miramar scam.” Here is the basic essence of the notice:

  • “The DRE’s Enforcement Unit has discovered what appears to be a new and growing scheme that targets and preys upon the owners of vacation timeshares in Mexico. Some of the properties identified are the Mayan Palace, Moon Palace, Groupo Palace, and the Grand Miramar. Other Mexican vacation resort properties have been mentioned as well. The scammers usually contact and solicit the owners of the timeshares by telephone or email (from the reports received, the parties never meet in person), and tell the owners that they (the callers or writers) either have buyers or renters for the properties, or that they (the scammers) will market the properties for sale.”

To avoid this kind of scam, we always recommend that you work with a timeshare exit company that offers escrow payment as an option. That’s what the most highly recommended companies we list have in common. This is a plus because it means the company doesn’t get paid until your timeshare has been cancelled and you’re completely satisfied. You can learn more about why escrow is important on this page. 

A few other pointers that will help you avoid timeshare exit scams include the following:

  • Avoid any company that doesn’t have an online presence. That is highly indicative of a scam. Searching for online reviews of the timeshare exit company will help you figure out if this is a problem.
  • Avoid a timeshare exit company with a low or with no BBB rating. Unaccredited companies are suspicious as well. 
  • Do not get involved with a company that has no record of success in getting timeshare owners released from their contracts. 
  • Try not to simply go with the first company you find, as they aren’t your only option, and there might be better pricing elsewhere than what you initially see. 
  • Make sure you get everything in writing. Moving forward with a timeshare exit company without a contract is not a wise idea.

Summary

 

While timeshare scams like Grand Miramar’s are unfortunately rather common, there are plenty of ways to get help in getting yourself released from them. Working with a legitimate timeshare exit company is just one of those ways. 

If you have further questions about how to get out of Grand Miramar timeshare, or about timeshare cancellation in general, feel free to get in touch. You can do so by initiating the live chat, filling out the on-page contact form, or giving us a call at 833-416-8796.

Can You Get Rid of a Capital Resorts Timeshare?

Table of Contents

Capital Vacations Exit Programs

Capital Resorts Class Action Lawsuits

Capital Resorts Timeshare Resale

Finding a Reputable Timeshare Exit Company

Summary

Capital Resorts, now known as Capital Vacations after an acquisition and rebrand, is a major timeshare company that owns over 60 resorts and properties around the world. Most of their properties are in the U.S., and centered in Florida and South Carolina. They are one of the largest resort managers and developers in the U.S., headquartered in Myrtle Beach, SC, and are owned by National Hospitality Group. 

National Hospitality Group owns three separate resort brands: Capital Vacations (Capital Resorts Group), Defender Resorts, and SPM Resorts.

There can be many reasons why you would want to get out of Capital Resorts timeshare. Maybe you simply don’t use your timeshare nearly as much as you thought you would. Or, you could have realized Capital Resorts/Capital Vacations isn’t quite what it originally appeared to be, in terms of both cost and quality.

In that case, you would not be alone. Capital Resorts/Capital Vacations has several complaints of this nature that we found while searching online, including: 

  • Properties that did not look like the photographs
  • Rentals that were neither properly cleaned nor maintained
  • Additional fees on top of the initial rental cost that had not been previously discussed
  • Poor or unresponsive customer service 
  • Properties being constantly booked
  • Unredeemable points

These complaints were consistent across several review sites, including the Better Business Bureau, ComplaintsBoard, and Yelp. Their many low ratings and complaints included: 

  • With the BBB, an average of 115 reviews and an aggregate 1.45 out of 5 star rating 
    • 515 complaints closed in last 3 years, and 282 complaints closed in last 12 months
  • 54 complaints on ComplaintsBoard, most of which remain unresolved, leading to an overall 2 out of 5-star rating
  • Several 1-star reviews on Yelp  

The following are just a few of the many notable complaints that we discovered. 

From ComplaintsBoard:

  • “I wouldn’t even give it one star! I tried for 3 years to get vacations planned! I’m sorry ma’am we are book solid. Really!? For three years at every resort? … My children even tried at various times throughout the years, but nothing. They suggested to make the appointments three years in advance.”
  • “[The company] just bought Calypso Cay Vacation Villas in Orlando/Kissimmee. … They never sent me anything in the mail or email to let me know they cancelled my RCI member account and set up a new one. I learned this when I attempted to book a trip in June and it no longer worked. Then after multiple holds, being hung up they sent me to RCI for my new account number. RCI bounced me back to them and another long hold. Finally after 4 1/2 hrs. I got my new account number. Called RCI and set it up online, only to find out I have 0 points and 0 future points! I should have about 180, 000 points. We had stock piled points for 2 years … No one can find my points, travel history, nothing.”

From the BBB:

  • “I was just pushed into this as well. Paid for 2 rooms, which smelled terrible, and had bugs, bugs that bit ankles and arms of those who checked cushions and mattresses. The pool was under construction so the kiddos were super disappointed. The agent said she never heard of sandy shores 3, that she didn’t believe it was a capital property, though that’s where I received email confirmation from. They have me 250 on a gift card, they said it was for entertainment while on our trip, but I wanted my 700 back for the room that was supposed to be 200, plus vouchers for a cruise if I attend their sham… I am trying to back out of this immediately”

Fortunately, if you’re also looking to cancel Capital Resorts timeshare, you do have options.

Capital Vacations Exit Programs

With some resorts, you may be able to give your timeshare back to the resort or company. You can contact Capital Resorts/Capital Vacations customer service in order to see if this is an option for you. We found that they seem to have a partnership with Responsible Exit to help with this. If you look up “capital resorts exit program” on Google, this is one of the first results you’ll find. 

That said, Capital Resorts/Capital Vacations does not appear to have an official exit program on their website, as far as we could tell. At one point, Capital Resorts might have had a deedback program that would allow unsatisfied customers to get out of Capital Resorts timeshare. On the timeshare message board TUG BBS, we found a few comments that said as much. 

However, this program is now missing from their website. With that same Google search for “capital resorts exit program,” you can find a link on the first page of results that looks like it goes to a landing page for that kind of program. Its preview text warns against using third-party companies. But clicking it only redirects you to the Capital Resorts/Capital Vacations home page.

Capital Resorts Class Action Lawsuits

The likely reason that Capital Resorts/Capital Vacations warns against getting involved with timeshare exit companies is because they want to avoid legal battles regarding its practices. Thus far they have been involved in a handful of class action lawsuits over the past few years. 

It was easy to find information on the Capital Resorts/Capital Vacations class action lawsuits. You can research the following lawsuits on your own: 

  • Bowen v. Capital Vacations, LLC (Case No. 3:19-cv-00382) – District Court, M.D. Florida
  • Kenneth K. Altom, Jr., et al. v. Capital Resorts Group, LLC et al. – No. E2019-00739-COA-R3-CV – Appeal from the Chancery Court for Knox County No. 196568-1
  • Brenda Gibbs v. Capital Resorts Group, LLC, et al. – E2019-00295-COA-R3-CV – Appeal from the Chancery Court for Sevier County No. 18-10-262

If you’re eligible to receive compensation from any of these cases, there is generally nothing you need to do on your part. In that situation, you can expect to receive a check in the mail accordingly.

Capital Resorts Timeshare Resale

You might be able to sell your Capital Resorts timeshare on the market if you do not owe them mortgage payments. Generally, we recommend the following low-cost resale platforms when it comes to selling timeshare: 

  • Craigslist (free)
  • Ebay ($50)
  • Myresortnetwork.com ($34.95)
  • tug2.com ($15/year membership)
  • Redweek.com ($59.99 – $125)

Finding a buyer through one of these platforms can mean saving on the costs associated with hiring a timeshare resale broker. You would just need to figure out how to transfer the timeshare to the new buyer on your own. This can be a daunting task if you are new to selling timeshares. 

For an easier experience, there are a few other routes you can take. One would be working with a timeshare resale broker. Brokers do the work of finding a buyer for you, which is a plus, but on the other hand, they typically take about 50% of the final sales price as commission. While this is normal, the value of your timeshare property might make this option not truly worth your time.

Finding a Reputable Timeshare Exit Company

Considering how tricky it can be to get out of a timeshare with Capital Resorts/Capital Vacations, it’s worth looking into what timeshare exit companies can offer you instead. We created this website with the goal of helping timeshare owners like you find legitimate help in resolving issues with timeshares. 

Our priority in reviewing timeshare exit companies is finding those who are reliable and reputable, and especially those that offer an escrow payment option. Paying through escrow means that the timeshare exit company does not get paid in full until after you have successfully cancelled your timeshare. You can learn more about why escrow payments are important on this page.

Summary

While doing so through the company itself does not seem to be as feasible as it could be, it is still possible to cancel Capital Resorts timeshare. If you’re unsuccessful working directly with Capital Resorts/Capital Vacations, or if you still have mortgage payments due on your timeshare, be sure to explore our recommended timeshare exit companies. 

If you have further questions or want to ask about one of these companies, please feel free to get in touch. You can give us a call at 833-416-8796, fill out the contact form on the right side of this page, or initiate the live chat to get started.

Can You Get Rid of a Cabo Villas Timeshare?

Table of Contents

Cabo Villas Official Exit Program

Putting a Cabo Villas Timeshare on the Resale Market

Working with a Timeshare Exit Company

Summary

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    Cabo Villas Beach Resort, or Cabo Villas, is a resort and spa located in Cabo San Lucas, Mexico. They have been actively in business for five years. 

    Cabo Villas, like many similar resorts, has its own timeshare program. Unfortunately, according to many past members of this program, it takes away from the positive qualities of the resort itself. If you are trying to cancel Cabo Villas timeshare, perhaps it’s for similar reasons to what these people have posted in online reviews. Some of the most common reasons people wanted to get rid of their Cabo Villas timeshares included the following:

    • High-pressure sales tactics during presentations
    • False promises 
    • Changes to initial program, making it bait-and-switch for early buyers
    • Failure to give refunds in light of the above complaints

    Most of these complaints were easy to find among the many online review pages for Cabo Villas. They have an F rating and no accreditation with the BBB, 2.5 stars on Yelp, and 2 stars on ComplaintsBoard. Among the posts on these pages were some of the following comments:

    • “I have been scammed by Cabo Villas, the salesperson told me that cabo villas would buy my timeshare back at anytime or I could cancel it if I wanted with no penalty needless to say it was a lie. I contacted adam from the resort´s contract department requesting his assistance, to my disappointment he assured me that cabo villas do not buy timeshares or cancel them, I insisted that I was told a different version but Adam stated that he will do what is written in the contract nothing more. I´m looking for a lawyer who is willing to take the case and do whatever is needed to cancel it.”
    • “The actual hotel itself is GORGEOUS. However, we got roped into a 90min sales pitch trying to sell us on their membership package that they claim “isn’t a timeshare” … After explaining that we were not looking to purchase a vacation home, MULTIPLE TIMES, I got irate and pointed out that the 90min had turned into 2 hours and we just wanted to enjoy our other activities for the day. [The presenter’s] response was, “they wouldn’t have allowed you to tour if you had other time commitments”, which to me says that they will keep you there until you regretfully say “yes” to their $10000 down payment.”
    • “We have had a timeshare there for 10 years and … enjoy staying there, however, looking back on it I think we would reconsider our decision to buy there. Over the past several years we have seen the resort change the program they use to make reservations several times. While I believe strongly that every consumer is responsible for being aware of the risks of what they are purchasing it is hard to do that when it is a new product the resort is offering and there is little one can do to figure out if it will be a wise decision to buy. Instead, we relied on the promise of the timeshare sales people and resort management when they told us that the program they were switching to for booking (Diamond Resorts) was the program they would be using going forward and it would not change. Well a couple years later they are no longer using the points system of Diamond Resorts and the money spent on being part of Diamond Resorts was pretty much a complete waste. I don’t believe this was the first time or will be the last time that Cabo Villas comes up with a scam like that. So I’m putting this posting out there to help other consumers be able to make a more informed decision than we did and decline any timeshare offer that the sales people make.”

    Fortunately, if you have bought into Cabo Villas’s timeshare program and are seeking an exit as well, you do have options.

    Cabo Villas Official Exit Program

     

    Cabo Villas Resort’s website has a Member section, where you can learn more about their timeshare program and go through their FAQs. They address cancellations in the FAQs, and note that “to cancel ANY reservation, you must notify our reservations department,” either via phone or email. They also say that “all cancellations must be submitted 30 days prior to the check in date, otherwise the reservation will continue to be valid and the maintenance fee will be applied to the reservation.”

    Of course, that said, many of the negative reviews of this timeshare program noted that this cancellation policy did not hold up when they contacted the reservations department. It will most likely take a bit more work to get out of Cabo Villas timeshare. Your best options in a situation like this will probably be resale, working with a licensed broker, or working with a timeshare exit company.

    Putting a Cabo Villas Timeshare on the Resale Market

     

    Selling your Cabo Villas timeshare on the resale market is one option you might pursue. Generally, this is only possible if you do not owe a mortgage. Our recommendations are the following low-cost resale platforms for anyone looking to get rid of Cabo Villas timeshare:

    • Craigslist (free)
    • Ebay ($50)
    • Myresortnetwork.com ($34.95)
    • tug2.com ($15/year membership)
    • Redweek.com ($59.99 – $125)

    Finding a buyer on one of these platforms can save you the costs involved in hiring a timeshare resale broker, as you’ll go through the process on your own. However, that means you will have to figure out how to transfer the timeshare to the buyer on your own as well. This can be a challenge. 

    If you use a licensed timeshare broker instead, it can be an easier and less stressful road to get rid of Cabo Villas timeshare, because they will do the work of finding a buyer for you. However, they will most likely take around 50% of the final sales price as commission.

    Working with a Timeshare Exit Company

     

    While hiring a timeshare exit company may be a more expensive route, it can also be a more complete solution for you. Good timeshare exit companies will work directly with the resort to release you from your contract and cancel any remaining fees you have hanging over your head. 

    You should know that we only recommend timeshare exit companies that have a track record of success in getting people out of timeshares, and that use escrow for payment. Escrow is important because it means that the company doesn’t get paid until the timeshare is no longer yours. You can learn more about why escrow is important on this page.

    Summary\

    We created this website to help people like you leave stifling timeshare situations and start fresh. You should be sure to check out our list of recommended companies, as reputable timeshare exit companies are hard to come by, as the industry is just as full of fraudulent activity as the timeshare industry itself. But the companies we back have all been carefully reviewed, and are great options for when you need help to get through your situation. 

    If you have any other questions about canceling a timeshare, please feel free to contact us. You can give us a call at 833-416-8796, submit the contact form on the right side of the page, or initiate the live chat to get started.

    Can You Get Rid of an Exploria Timeshare?

    Table of Contents

    Exploria Resorts Exit Programs

    Exploria Class Action Lawsuit

    Resale and Timeshare Exit Options

    Get Out of Exploria Timeshare with a Reputable Exit Company

    Summary

    Exploria Resorts, also known as Club Exploria and Exploria Vacations, and formerly known as Summer Bay Management, is a U.S.-based timeshare company that owns a portfolio of nine hotels and resorts throughout Florida, Pennsylvania, Missouri and Tennessee. Club Exploria, LLC, was acquired by Cerberus Capital Management in November 2017, including two of the company’s Florida resorts and one in Gatlinburg, Tennessee.

    If you are seeking to get out of Exploria timeshare, you’re definitely not alone. Many people want to exit their timeshares when they end up paying more than they planned or using it far less than they expected. 

    When it comes to Exploria timeshares, we found that several people wanted to cancel theirs for reasons that had more to do with the resorts and management themselves. Some of the complaints that we found online included:

    • Misleading presentations
    • Constantly booked properties
    • Maintenance fees continually escalating and even doubling
    • Unexpected fees and taxes
    • Poor customer service and unresponsiveness

    We found these and other kinds of problems noted several times on Exploria’s Better Business Bureau page, as well as ConsumerAffairs and Yelp. Some of their many ratings and complaints included: 

    • 1 out of 5 stars with the BBB, and no accreditation after 26 years of being active
      • 179 complaints closed in last 3 years and 69 complaints closed in last 12 month
    • 48 reviews on ConsumerAffairs leading to an overall 1.35/5 rating
    • 2.5-star rating on Yelp (for Summer Bay Orlando by Exploria Resorts)

    Some of the major complaints that we found on these pages included the following.

    From ConsumerAffairs:

    • “Our experience with Exploria dates to 2017. We unfortunately accepted an offer of a “free” stay in one of their resort villas in exchange for attending a 90 min presentation. When we arrived at the presentation, I was firm with them that we needed more time to make a decision, but the rep was insistent and kept bringing over her manager to put more pressure on us. We made attempts at leaving the presentation as we were well past 4hr into this 90min presentation … It felt as though we were being held hostage.”
    • “The absolute biggest financial mistake of my life. … I was scammed into buying it, scammed into using it, scammed over maintenance fees, scammed trying to get out of it. It has brought me more stress in my life than I could ask for. To top it off, I called to ask them to waive the 47 dollar late fee associated with my newly increased maintenance fee that was raised without my knowledge by $130.00 in 2020. I asked this because of the COVID-19 health crisis, and the fact that I have yet to use the timeshare ONCE in the 5 years of owning it. “Sorry there is nothing we can do” is the answer I got. EVIL EVIL EVIL ORGANIZATION. PLEASE STAY AWAY.”

    From the BBB:

    • “We purchased this timeshare going on 3 years ago, and we have only been able to take one vacation. Buying a timeshare with Exploria Resorts was one of the worst decisions we have ever made. They made promises about how we could go anywhere at any time, but that is just not true. They don`t have the availability or amount of inventory required to accommodate all of their owners. They sell people a timeshare knowing good and well that not all of their owners will utilize it during their ownership years. They are a scam!! To add insult to injury, we have to pay fees upon fees every single year. There is no end in sight.”

    You should know that, if you’re in a similar situation to these past customers and seeking to cancel Exploria timeshare, you have options available.

    Exploria Resorts Exit Programs

     

    On both the Club Exploria and Exploria Vacations websites, we were able to find Terms and Conditions pages that provided information on cancelling a timeshare within 30 days of purchase OR up to 3 days prior to a stay. This is as much as we could find regarding an official exit program. 

    It’s incredibly likely that Exploria Resorts has such limited information on exiting their timeshares because the company doesn’t want owners exiting their timeshare. Timeshare developers typically do not like owners getting out of their timeshares because they want their owners to continue paying the maintenance fees.

    Exploria Class Action Lawsuits

     

    Though this was the only class action lawsuit we found for Exploria Resorts or any of their related companies, Aaronson v. Club Exploria LLC and Club Exploria Management LLC was significant. You can research the case yourself for further details using the following information: 

    • Aaronson v. Club Exploria LLC and Club Exploria Management LLC, formerly known as Summer Bay Management LC – U.S. District Court for the Middle District of Florida Orlando Division – case number 6:18-cv-00576-JA-DCI

    Typically, you don’t need to do anything to receive compensation from a class action lawsuit of this nature. If the court decides you are eligible, you should receive a check in the mail.

    Resale and Timeshare Exit Options

     

    When it comes to resale options to get rid of Exploria timeshare, there are a few platforms and companies we typically recommend: 

    • Craigslist (free)
    • Ebay ($50)
    • Myresortnetwork.com ($34.95)
    • tug2.com ($15/year membership)
    • Redweek.com ($59.99 – $125)

    Finding a buyer through one of these websites can save you a lot of money in hiring a timeshare resale broker. That said, a licensed timeshare broker can also be a great option if it is within your budget. If you do go this route, be sure to check the timeshare broker’s license with the state before hiring them to help you. 

    If you decide to go the route of working with a timeshare exit company instead, there are a few tips you should keep in mind to avoid getting scammed. Always keep an eye out for any company who wants to charge you a high upfront fee. Usually this is indicative of a scam — you can confirm this by finding out whether they want to “advertise” your timeshare online until they find a buyer. This is nothing short of a dead end; it means that your timeshare will most likely be posted on a website with thousands of other properties who haven’t found buyers either.

    Get Out of Exploria Timeshare with a Reputable Exit Company

     

    It can be difficult and arduous to get out of a timeshare with Exploria. Since resale and working directly with the resort are not always ideal options, it’s worth looking into what timeshare exit companies can do for you instead. We created this website in order to help timeshare owners like you get help in resolving issues with timeshares. 

    Our number-one goal in reviewing timeshare exit companies is to find those who are legitimate and reputable, and especially those that offer an escrow payment option. Paying through escrow means that the timeshare exit company does not get paid in full until after you have successfully cancelled your timeshare. You can learn more about why escrow payments are important on this page.

    Summary

     

    If you’re unsuccessful working directly with Exploria, you can still find a way to cancel Exploria timeshare. Be sure to look into our recommended timeshare exit companies — all of these companies use escrow for payments and have several positive reviews from people they have served in the past. 

    If you have any other questions about timeshare exit in general, or want to ask about one of these companies, please feel free to get in touch. You can give us a call at 833-416-8796, fill out the contact form on the right side of this page, or initiate the live chat to get started.

    Can You Get Rid of an El Cid Timeshare?

    Table of Contents

    El Cid Reviews and Compaints

    El Cid Reviews Exit Program

    Selling El Cid Timeshare on the Resale Market

    Avoiding Timesahre Resale Scams

    Summary

    El Cid Vacations Club and El Cid Resorts are timeshare companies located in Mexico and owned by RCI, the biggest timeshare company in the world. They own several properties in Mazatlán, Cancún-Riviera Maya, and Cozumel. 

    Owning a timeshare in any one of these storied locations can be satisfying for a little while, but you still may be wondering if it’s possible to get rid of El Cid timeshare. There are several reasons you could be in this position. Many people who want to sell or cancel their timeshares do so because of high fees, unexpected property maintenance needs, or consistent bookings that keep them from ever really getting to take a vacation. 

    This is often the case when it comes to El Cid Vacations Club and El Cid Resorts. In fact, when we looked into this timeshare company, we actually found more serious complaints and concerns. 

    A quick Google search will show you that people seek to cancel El Cid timeshare because it is very much a bait-and-switch operation. Most of these unsatisfied customers have called El Cid Vacations Club and El Cid Resorts a scam. There aren’t Google reviews to speak of, nor do they have a BBB page, but their 3 stars on ComplaintsBoard with 41% of all claims remaining unresolved is just a snapshot of what these issues are like. In addition, their parent company RCI has 1.5 stars out of 5 on ConsumerAffairs, which speaks to their management overall.

    El Cid Reviews and Complaints

     

    One standout review from ComplaintsBoard said: 

    • “Many, many times over the last weeks and months we have spoken with, written to, and sent tracked letters to, various people who have not been able or willing to be truthful and take responsibility for the lies, misrepresentations, omissions of the salesmen who induced us to make this purchase. Stories have changed the further away we got from the date of purchase. … You are dishonest and lie about the benefits available to owners. We don’t imagine that we are the only ones to have been scammed by you in the past. The sale was done fraudulently and as such is invalid.”

    Here are a few others from a website called Pissed Consumer, where El Cid has a 2-star rating: 

    • “They take away your points you obviously can’t use during the pandemic but still harass you for your maintenance fee.” 
    • “This is the 3rd email to this company who refuses to even response [sic] about it and continue to try to collect: We are going to Profeco in Mexico with this scam. … I have sent your company multiple emails and a Letter, and you guys refuse to respond and continue to ignore me and my problem. YOUR COMPANY ILLEGALLY LIED TO US to GET US TO PURCHASE THIS. Not only is this illegal in the United States, but it is also unlawful in Mexico. You guys did not buy our other timeshare as promised in order for us to be able to afford this. You lied. This is an invalid contract, and we demand you to return our funds you illegally retained. You guys have practically stolen $30,000 US dollars from us for NO VACATIONS.” 

    Reviews from a website called Defaulters and comments on the forum for Elliott.org speak to similar relationships between customers and the company. Essentially, El Cid sales representatives use high-pressure sales tactics to push people into putting down deposits or making large payments that they promise will get them points, perks, and time at supposedly gorgeous properties. They then find that they cannot access these benefits without paying even more, or that the properties are not nearly what they were told they’d be. 

    So if you’re trying to get rid of El Cid timeshare you’re definitely not alone. There are a few things you can do to try and exit this property you’ve been unfairly saddled with.

    El Cid Official Exit Program

     

    In the wake of the COVID-19 pandemic, El Cid Resorts (but not Vacations Club) developed a new cancellation policy, which is available on their website. They claim that these are more flexible than they were previously. They are fairly limited, though, in that these guidelines don’t necessarily speak to timeshare cancellation or deedback programs. 

    As far as an official exit program, we found a few comments on the Elliot.org board that spoke to the terms of their contracts: “We understand we can exchange our El Cid Vacations Club Points with RCI Affiliated Resorts Worldwide.” Of course, if you check that RCI ConsumerAffairs page that we noted above, you’ll find that this is not typically the case.

    Selling El Cid Timeshare on the Resale Market

     

    Since El Cid Resorts and El Cid Vacations Club do not appear to hold true to their contractual claims in most cases, looking into different avenues to exit your timeshare is probably the best idea in your situation. You may be able to try selling your El Cid timeshare on the resale market. Typically this is more feasible if you do not owe a mortgage. Our recommendations are the following low-cost resale platforms for anyone looking to get out of El Cid timeshare:

    • Craigslist (free)
    • Ebay ($50)
    • Myresortnetwork.com ($34.95)
    • tug2.com ($15/year membership)
    • Redweek.com ($59.99 – $125)

    Finding a buyer on one of these platforms on your own can save you the cost of hiring a timeshare resale broker. That said, you will have to figure out how to transfer the timeshare to the buyer on your own, which can be challenging. 

    Using a licensed timeshare broker instead can be an easier and less stressful option. A broker will do the work of finding a buyer for you. However, they will likely take about 50% of the final sales price as commission.

    Avoiding Timeshare Resalae Scams

     

    Before going down the road of selling your timeshare, be sure to look out for companies that say they will charge you an upfront fee of any kind. Generally, companies like this will say they will post your timeshare on their website and “advertise” it until they find a buyer. This is little more than a scam, because once your timeshare gets posted on their website, it’ll just be lumped in with hundreds or thousands of other properties that get little to no views or clicks, and certainly have no interested buyers. 

    Either a licensed timeshare broker, one of the websites we linked to above, or a reputable timeshare exit company will be a far better option when you want to cancel El Cid timeshare. Always be sure to check a timeshare broker’s licensing before you start working them, though.

    Summary

     

    While it may seem impossible to break free from a timeshare company with fraudulent practices like El Cid, it isn’t — there are reputable exit companies out there that can help you sort out your situation. We created this website with this in mind, and prioritize reviewing timeshare exit companies that treat people fairly and do not charge them until they’ve actually helped them recover their investments. This is one of the main reasons we only recommend exit companies that don’t require upfront payments and use escrow. You can learn more about why escrow is important on this page. 

    Still have questions or want to learn more about one of our recommended companies? Feel free to get in touch. You can give us a call at 833-416-8796, submit the contact form on the right side of the page, or initiate the live chat to do so.

    Can You Get Rid of a Welk Timeshare?

    Table of Contents

    Welk Resorts Major Class Acition Lawsuit 

    Welk Resorts Exit Program

    What Timeshare Exit Companies Can Do

    Summary

    Welk Resorts is one of the largest timeshare companies in the U.S., and based in San Diego, CA. Marriott Vacations Worldwide recently acquired Welk Resorts for $485 million and is now the owner.  

    Welk timeshares are located in several desirable areas, including Missouri; Baja California Sur; the San Diego, Tahoe, and Palm Springs areas in California; and Breckenridge, Colorado. However, if you’re trying to get out of Welk timeshare in one of these places, you are certainly in good company. Many people end up wanting to exit a timeshare after running into problems with booking, financial add-ons, or the properties in themselves. 

    We did a great deal of research on Welk Resorts and Welk Vacations, and found that there were several reasons why people sought to cancel Welk timeshare. Among the most common reasons were the following: 

    • High-pressure sales tactics and false promises during presentations
    • Poor or no customer service 
    • Nonfunctional points program (i.e. more false promises)
    • Badgering past customers after they’ve cancelled
    • Ill-kempt properties with high APRs
    • Overall responsibility from the company and its property managers

    These are serious issues, and we found them cited on a number of reviews websites multiple times. Some of their ratings and complaints included:

    • 1.03 out of 5 stars with the Better Business Bureau, based on
      • 218 complaints closed in last 3 years
      • 84 complaints closed in last 12 months
    • 2.5 stars on Yelp 
    • 388 reviews on ConsumerAffairs that aggregated to a 3.1 out of 5 star rating
      • Most recent reviews were 1-star ratings 

    You can review some of the reasons for these negative reviews and low ratings in these excerpts from the following reviews that we found online.

    From ConsumerAffairs:

    • “While at a baseball game with my husband, I was approached by a Welk rep who was offering a free stay in Las Vegas if we attended their presentation. At the presentation, I was told that this membership would give us the best and cheapest options available to vacation and that we could travel internationally at no additional cost. This all sounded amazing… There is so much that the salespeople left out during the presentation that we did not learn until after the fact. For example, we were told that this was a tax write-off, yet we have never been able to do so. These employees have never been truthful with us and now that we are in this situation of their making, they will not help us resolve it! What kind of customer service is that?”
    • “I wasn’t going to write a review because they processed my timeshare cancellation without any issues. BUT I think it’s sad that they have the nerve to leave me on their call list AFTER I got out of my timeshare. … They were quick to process my request and gave me my deposit back within a couple weeks so I figured good riddance. All of this was in July. But then on Aug 11 I received a voicemail from a Jennifer who was apparently trying to schedule us for a tour? I ignored it. Since August I have gotten a couple of missed calls from their number; in fact I got one today. I don’t even bother to answer or request that they remove me because I’m kinda curious how long the apparent lack of recordkeeping on their end will continue … I am shocked this business model still exists!”

    From the BBB:

    • “Where do I start? First, we were told that just by attending the seminar in Breckenridge, whether we signed up or not, that we’d receive a three night stay in either Cabo or Hawaii. We did end up signing the contact [sic], however, we never received the vacation package that was promised for attending. I talked with multiple staff at Welk OVER THE LAST YEAR to resolve this issue and here we are today, still not resolved. … I’ve honestly never felt worse about giving my money to a company that was supposed to make my life easier in planning and booking vacations. I’ve experienced nothing but one issue after another. The customer service reps literally read off a screen and will sit there on repeat until you decide you’ve had enough. I had to cancel my reservation at a Chicago hotel in the beginning of March and am STILL WAITING on my refund. I will never use this service that I have paid for again. … Everything that was promised was a lie.”

    The recent 1-star reviews on ConsumerAffairs were very telling, as they mostly spoke to the high-pressure sales tactics that Welk Resorts used to push people into buying timeshares. Unfortunately, this is not uncommon, and can lead to buyers’ regret in the long run.

    Welk Resorts Major Class Action Lawsuit

     

    It’s notable that these tactics and promises were the foundation for a major class action lawsuit between San Diego County and Welk Resorts. It’s not difficult to find information about this case if you look up “San Diego vs Welk class action lawsuit.” 

    You should be aware that, in June 2020, they were relegated to paying up to $3.5 million in penalties and restitution to those who suffered from their false promises. 

    There are also a handful of other class action lawsuits involving Welk Resorts, including:

    • Welk Resort Sales, Inc. v. Bryant – Case No. 17-03197-CV-S-SWH, United States District Court For The Western District Of Missouri Southern Division
    • Lopez v. Welk Resort Grp., Inc. – Court Of Appeal, Fourth Appellate District Division One State Of California
    • Chavez v. Welk Resort Grp., Inc. – Court Of Appeal, Fourth Appellate District Division One State Of California

    Not only is there a page on the Welk Resorts website about the resolution of the San Diego County lawsuit, there is a website called Welk Restitution for those who could be considered claimants. While you typically do not need to do anything to receive compensation from a class action lawsuit of this nature, it is worth looking into, as there is a good amount of information there about the case in general and what you can do to recover what you’ve lost.

    Welk Resorts Exit Program

     

    There does appear to be an official Welk Resorts exit program. It is not exactly easy to find, as it isn’t located on their website, but if you look up that search term you can find it through Responsible Exit. The exit program runs through Experiences Vacation Ownership by Welk Resorts. 

    On the website for this program, they claim to work with both “deeded and points-based properties,” and handle sales directly without any upfront fees. If you are trying to cancel Welk timeshare, this is one route you can look into using. Oftentimes, though, whether or not you can actually sell back a timeshare depends on the value of your property, or the amount of mortgage you have left to pay, so it’s wise to have another plan in mind as you explore this option.

    What Timeshare Exit Companies Can Do

     

    Some of the other options for getting out of your Welk timeshare are resale with another platform or working with a licensed timeshare broker. We tend to recommend these after exhausting what you can do directly with the company, since they can save you time and money in the long run. 

    It’s also worth exploring what timeshare exit companies can do for you in case you need another option. We created this website in order to help timeshare owners like you resolve issues with timeshares, and we have several companies we recommend that can help.

    Our recommended companies are only those who are legitimate and reputable, and we tend to parse this by those who offer escrow payment as an option. When you pay through escrow, that the timeshare exit company does not get paid in full until after you have successfully cancelled your timeshare. You can learn more about why escrow payments are important on this page. 

    Making sure you go by this rule of thumb is a good way to avoid scams and make sure you’re actually getting relief from your timeshare struggle. 

    Summary

     

    If you’re one of the many people who’s suffered the consequences of Welk Resorts’s false promises, there’s still more than one way to get out of Welk timeshare. Have a look into our recommended timeshare exit companies to figure out what might be best for your situation. All of these companies are reputable in that they use escrow for payments, and have many positive reviews from clients they’ve helped in the past. 

    And if you have other questions about cancelling a timeshare, or want to ask about one of these companies, feel free to get in touch with us. You can give us a call at 833-416-8796, fill out the contact form on the right side of this page, or initiate the live chat to get started.

    Can You Get Rid of a Velas Vallarta Timeshare?

    Table of Contents

    Vellas Vallarta Timeshare Exit Program

    Avoid Timeshare Exit Company Scams

    Cancel Your Timeshare with a Trustworthy Company

    Summary

    Velas Vallarta, also called Club Velas Vallarta, is a timeshare program that’s part of Velas Resorts. It is located in Puerto Vallarta, Mexico, and is part of RCI, the largest timeshare company in the world. 

    If you are one of the many people trying to get rid of Velas Vallarta timeshare, you may have one or several reasons for wanting to do so. When we looked into this timeshare program and resort, we found that most people wanted to exit their Velas Vallarta timeshare because of:

    • Hidden fees when it came time to book
    • High-pressure sales presentations
    • Bait-and-switch practices and negative marketing tactics 
    • Borderline or potentially illegal practices
    • Unresolved complaints

    While Velas Vallarta did not have many aggregate ratings to speak to these negative experiences, or a BBB page, we found that they have 3 stars and 17 reviews with ComplaintsBoard, as well as several 1-star and 2-star TripAdvisor reviews that spoke more specifically to the timeshare program’s faults. 

    From ComplaintsBoard:

    • “The 90 minute presentation we attended turned out to be between five to six hours. Once we got down to signing the contract we were rushed through to ‘get us back on vacation.’ We were told the timeshare we were buying was previously owned and therefore we wouldn’t have the right to rescind. Violation of Mexican law. The sale of our existing timeshare was a condition of purchase at Velas Vallarta. The salesperson misled us about the guarantee to sell our existing timeshare for $60,850. We didn’t get the guarantee until we were leaving after signing the contract. The guarantee was for no more than to list the property for sale for $60,850. We talked about the RCI bonus weeks we were getting. We talked about the cost of $169 or $189 a week. Nothing was said about having to pay maintenance fees first. ”

    From TripAdvisor:

    • “We were told because we were purchasing a unit that had previously been foreclosed on we had to give up the 5 day cancellation rights. They can not do this. But the HUGE fraud came to us from there [sic] trade in manager Mr. Ken Waller who arranged for a broker to purchase a timeshare we owned in Minnesota… He gave us a fax from the broker confirming the deal that he had negotiated for us. When we returned home and spoke with the broker that was purchasing our Minnesota timeshare we learned that they DID NOT send this confirmation fax to Mr. Ken Waller. … All our letters to them have gone unanswered and we still are pursuing them for a refund of our down payment. … VelasVallarta is a lovely resort, but one has to wonder about an organization that allows there [sic] salespeople to represent them in such a fraudulent way and that resorts to illegal tactics to complete a sale.”

    There are also a few independent blog posts out there that go more in-depth. One in particular, hosted on blogspot.com, goes by VelasResortScam and picks apart these dishonest tendencies and the aforementioned (illegal) backpedaling on the five-day right of rescission. 

    As you can tell, most of these problems have more to do with the nature of the timeshare program and the people who run it than with the resort itself. Unfortunately, these problems and complaints are highly indicative of a timeshare scam. So if you are trying to cancel Velas Vallarta timeshare, it will probably be difficult to do so, but you do have options.

    Velas Vallarta Timeshare Exit Program

     

    Unsurprisingly, we did not find anything in the way of an official timeshare exit program through Velas Resorts or RCI. Usually RCI properties come with a claim of being able to exchange points and use them elsewhere, and that was the case when we checked this resort on RCI’s website. That said, we tend to find, based on others’ experiences, that RCI does not hold fast to these promises. 

    If you are interested in attempting to contact the resort directly, there are a few places you can do so. The timeshare hub for Velas Resorts — also called the “Club” or “All-Inclusive” page — goes under the name “Grand Velas.” Searching these terms should bring you to the landing page, and from there you can navigate to the Club Velas Vallarta section, where they have a Contact subsection.

    Avoid Timeshare Exit Company Scams

     

    In our research of Velas Vallarta, we found that on a few different message boards — specifically, ComplaintsBoard — a timeshare exit company called Mexican Timeshare Solutions posted to get business from unsatisfied timeshare buyers. Unfortunately, this timeshare exit company appears to have jumped upon the opportunity to be about as fraudulent as Velas Vallarta. They have been shown to request upfront fees in exchange for their services right off the bat, and researching them further shows several related complaints. 

    Both of these behaviors — approaching people first and demanding prior payments — are massive red flags when it comes to timeshare exit companies. A quick Google search shows Mexican Timeshare Solutions’s practices fit right into those that we consider shady and less than trustworthy. 

    While working with a timeshare exit company is typically a good idea in a situation like this one, there are several practices similar to this company’s to be aware of when you’re looking to get out of Velas Vallarta timeshare. Here are a few other tips to keep in mind so you avoid scams like theirs in the future:

    • Avoid companies with no online presence, and especially those that don’t have their own website at all. Online ratings and reviews of the timeshare exit company in question will help you research this more thoroughly.
    • Avoid companies that don’t have a BBB rating or boast a very low grade (Fs are especially glaring). 
    • Avoid companies that do not have a successful track record of releasing clients from their timeshare contracts. 
    • Get everything in writing, and make sure you have a contract with the company. If they try to avoid using a contract, that is a major red flag.

    Cancel Your Timeshare with a Trustworthy Company

     

    We created this website because there are so many companies out there like Mexican Timeshare Solutions, and we wanted to make it easier to find better, more legitimate options. It is definitely possible to find a reputable timeshare exit company that has a solid record of successfully releasing people from their contracts. 

    You can look for the following “green flags” to make sure you’ve chosen to work with a more reputable company:

    • A strong rating with the BBB and few (if any) complaints
    • Having been in business for several years
    • A physical office address, as opposed to a PO box
    • A professional-looking website
    • Use of written contracts for services 

    All of the companies that we recommend use escrow for payment, which means they don’t get paid until they’ve helped you get out of your timeshare. You can learn more about why escrow is important on this page.

    Summary

     

    When you’re ready to get out of a timeshare that hasn’t been what you expected it to be, have a look at the companies we recommend. All of these companies are well-rated, use escrow for payment, and have a solid record of helping other timeshare owners to get out of their contracts. 

    If you have further questions about any of these companies or about timeshare exit in general, please feel free to get in touch with us. You can give us a call at 833-416-8796, fill out the contact form on the right side of the page, or initiate the live chat to get started.

    Can You Get Rid of a Sunset Group Timeshare?

    Table of Contents

    Official Sunset Group Exit Programs

    Sunset Group Class Action Lawsuit

    Avoiding Timeshare Exit Company Scams

    Cancel Your Timeshare with a Trustworthy Company

    Summary

    Sunset Group, which also goes by Sunset Hotel Group and Sunset World, is a timeshare company with properties throughout Cancun and Riviera Maya in Mexico. Sunset Royal Beach Resort is one of this company’s properties as well. Their headquarters are in Miami, FL, and they appear to be owned by RCI, the biggest timeshare company in the world.  

    If you’re looking to get rid of Sunset Group timeshare, you are not alone. While these properties appear to be luxurious and perfect for a getaway, many people are in a similar situation and seeking to get out of what they have purchased with this company. The reasons for this range between the following:

    • Bait-and-switch practices with contracts
    • Undisclosed and hidden fees 
    • Poor to no customer service and unresponsiveness 
    • Inability to use timeshares as promised

    Sunset Group’s ratings and reviews reflect all of these issues and complaints. These ratings include:

    • No accreditation and an F grade with the BBB
      • 21 total complaints in the last 3 years 
    • 3 out of 5 stars on ComplaintsBoard based on 43 complaints overall 
      • 42% of these complaints remaining unresolved

    Some of the specific complaints are particularly disheartening. Here are just a few of the standout comments that we noticed.

    From the BBB:

    • “Signed a contract and they issue [sic] a totally different contract through email. They used our names to finance a down payment with out our consent! Scam! … All the information that was given to us was misrepresented and all lies. We are very disappointed because we loved our stay at Hacienda Tres Rios and had actually recommended it to many of family members and friends but we were lied to and we were made to sign a contract under under duress and false pretense.”
    • “As soon as we attempted to use the timeshare, we found the undisclosed fees and misrepresentations. When calling to make a reservation, we would be required to pay an all-inclusive fee of $89 per person. This brought us to compare the cost of timeshare vacations with traditional vacations, leading to the understanding that we had been scammed. … We were never told that the maintenance fees would increase. … we were told that we could not cancel our contract.”

    From ComplaintsBoard:

    • “After further review of our contract, we decided to cancel since we did not feel very comfortable about the whole business transaction. Therefore, we used the five day right of rescission as stipulated in the contract. … We wrote up a cancellation document and presented it to Sunset Fishermen (which was easy since we were staying there). They accepted this and said they would process the paper work and credit our accounts. … The problem we encountered was our credit card charges were never reversed so we wrote the Sunset group and requested refunds. They wanted us to send them a copy of our cancellation letter since they claimed they didn’t seem to have it. … We decided to fight this through our credit card companies. We did so and provided proof of our claim. … Now the Sunset Group threatens us with a collection agency and is attempting to ruin our credit. Un-believable, this firm must be put out of business. We are seeking total resolution.”

    Overall, there is a great deal of information in these reviews and complaints that indicate Sunset Group is a fraudulent timeshare company that delivers false promises and makes it difficult, if not impossible, for customers to get out of their contracts.

    Official Sunset Group Exit Programs

     

    We did not find any evidence of an official exit program with Sunset Group, but most timeshare companies do have such programs set up. If you are seeking to get out of Sunset Group timeshare, checking on their website and getting in touch with customer service is the first place you’d want to start.

    Sunset Group Class Action Lawsuits

     

    In terms of why it’s difficult to find an advertised exit program, sometimes class action lawsuits are the reason for this. However, we did not find anything online about pending lawsuits with Sunset Group. There was one indication of a potential case that might be filed by an attorney named Mitchell Sussman; you can find out more by searching “Promotoria Sunset Group Timeshare Owners Lawsuit.” 

    That said, until there is any official news of a class action lawsuit, we would encourage you to seek out alternative routes to getting compensated for the time and money you’ve invested in your timeshare with Sunset Group.

    Avoid Timeshare Exit Company Scams

     

    In our research of Sunset Group, we found that many unsatisfied customers on different message boards, especially ComplaintsBoard and RedWeek, were approached by a timeshare exit company called Mexican Timeshare Solutions. This company appears to have jumped upon the opportunity to be about as fraudulent as Sunset Group has been. They have been shown to request upfront fees in exchange for their services right off the bat. 

    Both of these behaviors — approaching people first and demanding prior payments — are massive red flags when it comes to timeshare exit companies. A quick Google search shows Mexican Timeshare Solutions’s practices fit right into those that we consider shady and less than trustworthy. 

    There are several such practices to be aware of when you’re looking to cancel Sunset Group timeshare. Here are some other tips to keep in mind so you avoid similar scams in the future:

    • Avoid companies that lack an online presence, especially those that don’t have their own website at all. Online ratings and reviews of the timeshare exit company in question will help you research this more thoroughly.
    • Avoid companies that don’t have a BBB rating or boast a very low grade (Fs are especially glaring). 
    • Avoid companies that do not have a successful track record of releasing clients from their timeshare contracts. 
    • Get everything in writing, and make sure you have a contract with the company. If they try to avoid using a contract, that is a major red flag.

    Cancel Your Timeshare with a Trustworthy Company

     

    This website exists because there are so many companies out there just like Mexican Timeshare Solutions, and we wanted to make it easier to find other options. In spite of practices like theirs, it is possible to find a legitimate timeshare exit company that has a track record of success in releasing people from their contracts. 

    In contrast to what indicates a timeshare exit scam company, you can look for the following to be sure you’re working with a more reputable company:

    • A strong rating with the BBB and few (if any) complaints
    • Having been in business for several years
    • A physical office address, as opposed to a PO box
    • A professional-looking website
    • Use of written contracts for services 

    Most of the companies that we recommend are notable in that they use escrow for payment, which means they don’t get paid until they’ve helped you get out of your timeshare. You can learn more about why escrow is important on this page.

    Summary

     

    While timeshare exit companies are definitely not your only option, working with a reputable one could end up being what helps you recover your investment. When you’re ready to find a timeshare exit company that can help you, visit our list of recommended companies. And if you still have questions about getting out of your timeshare, feel free to get in touch with us. You can give us a call at 833-416-8796, submit the contact form on the right side of the page, or initiate the live chat to get started.

    OUR GOAL

    Our goal is to help timeshare owners find a reputable timeshare exit company to work with. We like to recommend timeshare exit companies that offer a low up front fee escrow payment option, so you are protected from scams. Contact us to receive a free timeshare exit consultation.

    TIP

    Always contact your resort or timeshare developer first before contacting a timeshare exit company. Some have exit programs of their own that can assist you with a timeshare cancellation

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