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Disclosure: We receive compensation if you choose to speak to one our recommended timeshare exit companies. The following information is for educational purposes and is not to be considered professional or legal advice.

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Can You Get Rid of a Capital Resorts Timeshare?

Table of Contents

Capital Vacations Exit Programs

Capital Resorts Class Action Lawsuits

Capital Resorts Timeshare Resale

Finding a Reputable Timeshare Exit Company

Summary

Capital Resorts, now known as Capital Vacations after an acquisition and rebrand, is a major timeshare company that owns over 60 resorts and properties around the world. Most of their properties are in the U.S., and centered in Florida and South Carolina. They are one of the largest resort managers and developers in the U.S., headquartered in Myrtle Beach, SC, and are owned by National Hospitality Group. 

National Hospitality Group owns three separate resort brands: Capital Vacations (Capital Resorts Group), Defender Resorts, and SPM Resorts.

There can be many reasons why you would want to get out of Capital Resorts timeshare. Maybe you simply don’t use your timeshare nearly as much as you thought you would. Or, you could have realized Capital Resorts/Capital Vacations isn’t quite what it originally appeared to be, in terms of both cost and quality.

In that case, you would not be alone. Capital Resorts/Capital Vacations has several complaints of this nature that we found while searching online, including: 

  • Properties that did not look like the photographs
  • Rentals that were neither properly cleaned nor maintained
  • Additional fees on top of the initial rental cost that had not been previously discussed
  • Poor or unresponsive customer service 
  • Properties being constantly booked
  • Unredeemable points

These complaints were consistent across several review sites, including the Better Business Bureau, ComplaintsBoard, and Yelp. Their many low ratings and complaints included: 

  • With the BBB, an average of 115 reviews and an aggregate 1.45 out of 5 star rating 
    • 515 complaints closed in last 3 years, and 282 complaints closed in last 12 months
  • 54 complaints on ComplaintsBoard, most of which remain unresolved, leading to an overall 2 out of 5-star rating
  • Several 1-star reviews on Yelp  

The following are just a few of the many notable complaints that we discovered. 

From ComplaintsBoard:

  • “I wouldn’t even give it one star! I tried for 3 years to get vacations planned! I’m sorry ma’am we are book solid. Really!? For three years at every resort? … My children even tried at various times throughout the years, but nothing. They suggested to make the appointments three years in advance.”
  • “[The company] just bought Calypso Cay Vacation Villas in Orlando/Kissimmee. … They never sent me anything in the mail or email to let me know they cancelled my RCI member account and set up a new one. I learned this when I attempted to book a trip in June and it no longer worked. Then after multiple holds, being hung up they sent me to RCI for my new account number. RCI bounced me back to them and another long hold. Finally after 4 1/2 hrs. I got my new account number. Called RCI and set it up online, only to find out I have 0 points and 0 future points! I should have about 180, 000 points. We had stock piled points for 2 years … No one can find my points, travel history, nothing.”

From the BBB:

  • “I was just pushed into this as well. Paid for 2 rooms, which smelled terrible, and had bugs, bugs that bit ankles and arms of those who checked cushions and mattresses. The pool was under construction so the kiddos were super disappointed. The agent said she never heard of sandy shores 3, that she didn’t believe it was a capital property, though that’s where I received email confirmation from. They have me 250 on a gift card, they said it was for entertainment while on our trip, but I wanted my 700 back for the room that was supposed to be 200, plus vouchers for a cruise if I attend their sham… I am trying to back out of this immediately”

Fortunately, if you’re also looking to cancel Capital Resorts timeshare, you do have options.

Capital Vacations Exit Programs

With some resorts, you may be able to give your timeshare back to the resort or company. You can contact Capital Resorts/Capital Vacations customer service in order to see if this is an option for you. We found that they seem to have a partnership with Responsible Exit to help with this. If you look up “capital resorts exit program” on Google, this is one of the first results you’ll find. 

That said, Capital Resorts/Capital Vacations does not appear to have an official exit program on their website, as far as we could tell. At one point, Capital Resorts might have had a deedback program that would allow unsatisfied customers to get out of Capital Resorts timeshare. On the timeshare message board TUG BBS, we found a few comments that said as much. 

However, this program is now missing from their website. With that same Google search for “capital resorts exit program,” you can find a link on the first page of results that looks like it goes to a landing page for that kind of program. Its preview text warns against using third-party companies. But clicking it only redirects you to the Capital Resorts/Capital Vacations home page.

Capital Resorts Class Action Lawsuits

The likely reason that Capital Resorts/Capital Vacations warns against getting involved with timeshare exit companies is because they want to avoid legal battles regarding its practices. Thus far they have been involved in a handful of class action lawsuits over the past few years. 

It was easy to find information on the Capital Resorts/Capital Vacations class action lawsuits. You can research the following lawsuits on your own: 

  • Bowen v. Capital Vacations, LLC (Case No. 3:19-cv-00382) – District Court, M.D. Florida
  • Kenneth K. Altom, Jr., et al. v. Capital Resorts Group, LLC et al. – No. E2019-00739-COA-R3-CV – Appeal from the Chancery Court for Knox County No. 196568-1
  • Brenda Gibbs v. Capital Resorts Group, LLC, et al. – E2019-00295-COA-R3-CV – Appeal from the Chancery Court for Sevier County No. 18-10-262

If you’re eligible to receive compensation from any of these cases, there is generally nothing you need to do on your part. In that situation, you can expect to receive a check in the mail accordingly.

Capital Resorts Timeshare Resale

You might be able to sell your Capital Resorts timeshare on the market if you do not owe them mortgage payments. Generally, we recommend the following low-cost resale platforms when it comes to selling timeshare: 

  • Craigslist (free)
  • Ebay ($50)
  • Myresortnetwork.com ($34.95)
  • tug2.com ($15/year membership)
  • Redweek.com ($59.99 – $125)

Finding a buyer through one of these platforms can mean saving on the costs associated with hiring a timeshare resale broker. You would just need to figure out how to transfer the timeshare to the new buyer on your own. This can be a daunting task if you are new to selling timeshares. 

For an easier experience, there are a few other routes you can take. One would be working with a timeshare resale broker. Brokers do the work of finding a buyer for you, which is a plus, but on the other hand, they typically take about 50% of the final sales price as commission. While this is normal, the value of your timeshare property might make this option not truly worth your time.

Finding a Reputable Timeshare Exit Company

Considering how tricky it can be to get out of a timeshare with Capital Resorts/Capital Vacations, it’s worth looking into what timeshare exit companies can offer you instead. We created this website with the goal of helping timeshare owners like you find legitimate help in resolving issues with timeshares. 

Our priority in reviewing timeshare exit companies is finding those who are reliable and reputable, and especially those that offer an escrow payment option. Paying through escrow means that the timeshare exit company does not get paid in full until after you have successfully cancelled your timeshare. You can learn more about why escrow payments are important on this page.

Summary

While doing so through the company itself does not seem to be as feasible as it could be, it is still possible to cancel Capital Resorts timeshare. If you’re unsuccessful working directly with Capital Resorts/Capital Vacations, or if you still have mortgage payments due on your timeshare, be sure to explore our recommended timeshare exit companies. 

If you have further questions or want to ask about one of these companies, please feel free to get in touch. You can give us a call at 833-416-8796, fill out the contact form on the right side of this page, or initiate the live chat to get started.

Can You Get Rid of a Cabo Villas Timeshare?

Table of Contents

Cabo Villas Official Exit Program

Putting a Cabo Villas Timeshare on the Resale Market

Working with a Timeshare Exit Company

Summary

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    Cabo Villas Beach Resort, or Cabo Villas, is a resort and spa located in Cabo San Lucas, Mexico. They have been actively in business for five years. 

    Cabo Villas, like many similar resorts, has its own timeshare program. Unfortunately, according to many past members of this program, it takes away from the positive qualities of the resort itself. If you are trying to cancel Cabo Villas timeshare, perhaps it’s for similar reasons to what these people have posted in online reviews. Some of the most common reasons people wanted to get rid of their Cabo Villas timeshares included the following:

    • High-pressure sales tactics during presentations
    • False promises 
    • Changes to initial program, making it bait-and-switch for early buyers
    • Failure to give refunds in light of the above complaints

    Most of these complaints were easy to find among the many online review pages for Cabo Villas. They have an F rating and no accreditation with the BBB, 2.5 stars on Yelp, and 2 stars on ComplaintsBoard. Among the posts on these pages were some of the following comments:

    • “I have been scammed by Cabo Villas, the salesperson told me that cabo villas would buy my timeshare back at anytime or I could cancel it if I wanted with no penalty needless to say it was a lie. I contacted adam from the resort´s contract department requesting his assistance, to my disappointment he assured me that cabo villas do not buy timeshares or cancel them, I insisted that I was told a different version but Adam stated that he will do what is written in the contract nothing more. I´m looking for a lawyer who is willing to take the case and do whatever is needed to cancel it.”
    • “The actual hotel itself is GORGEOUS. However, we got roped into a 90min sales pitch trying to sell us on their membership package that they claim “isn’t a timeshare” … After explaining that we were not looking to purchase a vacation home, MULTIPLE TIMES, I got irate and pointed out that the 90min had turned into 2 hours and we just wanted to enjoy our other activities for the day. [The presenter’s] response was, “they wouldn’t have allowed you to tour if you had other time commitments”, which to me says that they will keep you there until you regretfully say “yes” to their $10000 down payment.”
    • “We have had a timeshare there for 10 years and … enjoy staying there, however, looking back on it I think we would reconsider our decision to buy there. Over the past several years we have seen the resort change the program they use to make reservations several times. While I believe strongly that every consumer is responsible for being aware of the risks of what they are purchasing it is hard to do that when it is a new product the resort is offering and there is little one can do to figure out if it will be a wise decision to buy. Instead, we relied on the promise of the timeshare sales people and resort management when they told us that the program they were switching to for booking (Diamond Resorts) was the program they would be using going forward and it would not change. Well a couple years later they are no longer using the points system of Diamond Resorts and the money spent on being part of Diamond Resorts was pretty much a complete waste. I don’t believe this was the first time or will be the last time that Cabo Villas comes up with a scam like that. So I’m putting this posting out there to help other consumers be able to make a more informed decision than we did and decline any timeshare offer that the sales people make.”

    Fortunately, if you have bought into Cabo Villas’s timeshare program and are seeking an exit as well, you do have options.

    Cabo Villas Official Exit Program

     

    Cabo Villas Resort’s website has a Member section, where you can learn more about their timeshare program and go through their FAQs. They address cancellations in the FAQs, and note that “to cancel ANY reservation, you must notify our reservations department,” either via phone or email. They also say that “all cancellations must be submitted 30 days prior to the check in date, otherwise the reservation will continue to be valid and the maintenance fee will be applied to the reservation.”

    Of course, that said, many of the negative reviews of this timeshare program noted that this cancellation policy did not hold up when they contacted the reservations department. It will most likely take a bit more work to get out of Cabo Villas timeshare. Your best options in a situation like this will probably be resale, working with a licensed broker, or working with a timeshare exit company.

    Putting a Cabo Villas Timeshare on the Resale Market

     

    Selling your Cabo Villas timeshare on the resale market is one option you might pursue. Generally, this is only possible if you do not owe a mortgage. Our recommendations are the following low-cost resale platforms for anyone looking to get rid of Cabo Villas timeshare:

    • Craigslist (free)
    • Ebay ($50)
    • Myresortnetwork.com ($34.95)
    • tug2.com ($15/year membership)
    • Redweek.com ($59.99 – $125)

    Finding a buyer on one of these platforms can save you the costs involved in hiring a timeshare resale broker, as you’ll go through the process on your own. However, that means you will have to figure out how to transfer the timeshare to the buyer on your own as well. This can be a challenge. 

    If you use a licensed timeshare broker instead, it can be an easier and less stressful road to get rid of Cabo Villas timeshare, because they will do the work of finding a buyer for you. However, they will most likely take around 50% of the final sales price as commission.

    Working with a Timeshare Exit Company

     

    While hiring a timeshare exit company may be a more expensive route, it can also be a more complete solution for you. Good timeshare exit companies will work directly with the resort to release you from your contract and cancel any remaining fees you have hanging over your head. 

    You should know that we only recommend timeshare exit companies that have a track record of success in getting people out of timeshares, and that use escrow for payment. Escrow is important because it means that the company doesn’t get paid until the timeshare is no longer yours. You can learn more about why escrow is important on this page.

    Summary\

    We created this website to help people like you leave stifling timeshare situations and start fresh. You should be sure to check out our list of recommended companies, as reputable timeshare exit companies are hard to come by, as the industry is just as full of fraudulent activity as the timeshare industry itself. But the companies we back have all been carefully reviewed, and are great options for when you need help to get through your situation. 

    If you have any other questions about canceling a timeshare, please feel free to contact us. You can give us a call at 833-416-8796, submit the contact form on the right side of the page, or initiate the live chat to get started.

    Can You Get Rid of an Exploria Timeshare?

    Table of Contents

    Exploria Resorts Exit Programs

    Exploria Class Action Lawsuit

    Resale and Timeshare Exit Options

    Get Out of Exploria Timeshare with a Reputable Exit Company

    Summary

    Exploria Resorts, also known as Club Exploria and Exploria Vacations, and formerly known as Summer Bay Management, is a U.S.-based timeshare company that owns a portfolio of nine hotels and resorts throughout Florida, Pennsylvania, Missouri and Tennessee. Club Exploria, LLC, was acquired by Cerberus Capital Management in November 2017, including two of the company’s Florida resorts and one in Gatlinburg, Tennessee.

    If you are seeking to get out of Exploria timeshare, you’re definitely not alone. Many people want to exit their timeshares when they end up paying more than they planned or using it far less than they expected. 

    When it comes to Exploria timeshares, we found that several people wanted to cancel theirs for reasons that had more to do with the resorts and management themselves. Some of the complaints that we found online included:

    • Misleading presentations
    • Constantly booked properties
    • Maintenance fees continually escalating and even doubling
    • Unexpected fees and taxes
    • Poor customer service and unresponsiveness

    We found these and other kinds of problems noted several times on Exploria’s Better Business Bureau page, as well as ConsumerAffairs and Yelp. Some of their many ratings and complaints included: 

    • 1 out of 5 stars with the BBB, and no accreditation after 26 years of being active
      • 179 complaints closed in last 3 years and 69 complaints closed in last 12 month
    • 48 reviews on ConsumerAffairs leading to an overall 1.35/5 rating
    • 2.5-star rating on Yelp (for Summer Bay Orlando by Exploria Resorts)

    Some of the major complaints that we found on these pages included the following.

    From ConsumerAffairs:

    • “Our experience with Exploria dates to 2017. We unfortunately accepted an offer of a “free” stay in one of their resort villas in exchange for attending a 90 min presentation. When we arrived at the presentation, I was firm with them that we needed more time to make a decision, but the rep was insistent and kept bringing over her manager to put more pressure on us. We made attempts at leaving the presentation as we were well past 4hr into this 90min presentation … It felt as though we were being held hostage.”
    • “The absolute biggest financial mistake of my life. … I was scammed into buying it, scammed into using it, scammed over maintenance fees, scammed trying to get out of it. It has brought me more stress in my life than I could ask for. To top it off, I called to ask them to waive the 47 dollar late fee associated with my newly increased maintenance fee that was raised without my knowledge by $130.00 in 2020. I asked this because of the COVID-19 health crisis, and the fact that I have yet to use the timeshare ONCE in the 5 years of owning it. “Sorry there is nothing we can do” is the answer I got. EVIL EVIL EVIL ORGANIZATION. PLEASE STAY AWAY.”

    From the BBB:

    • “We purchased this timeshare going on 3 years ago, and we have only been able to take one vacation. Buying a timeshare with Exploria Resorts was one of the worst decisions we have ever made. They made promises about how we could go anywhere at any time, but that is just not true. They don`t have the availability or amount of inventory required to accommodate all of their owners. They sell people a timeshare knowing good and well that not all of their owners will utilize it during their ownership years. They are a scam!! To add insult to injury, we have to pay fees upon fees every single year. There is no end in sight.”

    You should know that, if you’re in a similar situation to these past customers and seeking to cancel Exploria timeshare, you have options available.

    Exploria Resorts Exit Programs

     

    On both the Club Exploria and Exploria Vacations websites, we were able to find Terms and Conditions pages that provided information on cancelling a timeshare within 30 days of purchase OR up to 3 days prior to a stay. This is as much as we could find regarding an official exit program. 

    It’s incredibly likely that Exploria Resorts has such limited information on exiting their timeshares because the company doesn’t want owners exiting their timeshare. Timeshare developers typically do not like owners getting out of their timeshares because they want their owners to continue paying the maintenance fees.

    Exploria Class Action Lawsuits

     

    Though this was the only class action lawsuit we found for Exploria Resorts or any of their related companies, Aaronson v. Club Exploria LLC and Club Exploria Management LLC was significant. You can research the case yourself for further details using the following information: 

    • Aaronson v. Club Exploria LLC and Club Exploria Management LLC, formerly known as Summer Bay Management LC – U.S. District Court for the Middle District of Florida Orlando Division – case number 6:18-cv-00576-JA-DCI

    Typically, you don’t need to do anything to receive compensation from a class action lawsuit of this nature. If the court decides you are eligible, you should receive a check in the mail.

    Resale and Timeshare Exit Options

     

    When it comes to resale options to get rid of Exploria timeshare, there are a few platforms and companies we typically recommend: 

    • Craigslist (free)
    • Ebay ($50)
    • Myresortnetwork.com ($34.95)
    • tug2.com ($15/year membership)
    • Redweek.com ($59.99 – $125)

    Finding a buyer through one of these websites can save you a lot of money in hiring a timeshare resale broker. That said, a licensed timeshare broker can also be a great option if it is within your budget. If you do go this route, be sure to check the timeshare broker’s license with the state before hiring them to help you. 

    If you decide to go the route of working with a timeshare exit company instead, there are a few tips you should keep in mind to avoid getting scammed. Always keep an eye out for any company who wants to charge you a high upfront fee. Usually this is indicative of a scam — you can confirm this by finding out whether they want to “advertise” your timeshare online until they find a buyer. This is nothing short of a dead end; it means that your timeshare will most likely be posted on a website with thousands of other properties who haven’t found buyers either.

    Get Out of Exploria Timeshare with a Reputable Exit Company

     

    It can be difficult and arduous to get out of a timeshare with Exploria. Since resale and working directly with the resort are not always ideal options, it’s worth looking into what timeshare exit companies can do for you instead. We created this website in order to help timeshare owners like you get help in resolving issues with timeshares. 

    Our number-one goal in reviewing timeshare exit companies is to find those who are legitimate and reputable, and especially those that offer an escrow payment option. Paying through escrow means that the timeshare exit company does not get paid in full until after you have successfully cancelled your timeshare. You can learn more about why escrow payments are important on this page.

    Summary

     

    If you’re unsuccessful working directly with Exploria, you can still find a way to cancel Exploria timeshare. Be sure to look into our recommended timeshare exit companies — all of these companies use escrow for payments and have several positive reviews from people they have served in the past. 

    If you have any other questions about timeshare exit in general, or want to ask about one of these companies, please feel free to get in touch. You can give us a call at 833-416-8796, fill out the contact form on the right side of this page, or initiate the live chat to get started.

    Can You Get Rid of an El Cid Timeshare?

    Table of Contents

    El Cid Reviews and Compaints

    El Cid Reviews Exit Program

    Selling El Cid Timeshare on the Resale Market

    Avoiding Timesahre Resale Scams

    Summary

    El Cid Vacations Club and El Cid Resorts are timeshare companies located in Mexico and owned by RCI, the biggest timeshare company in the world. They own several properties in Mazatlán, Cancún-Riviera Maya, and Cozumel. 

    Owning a timeshare in any one of these storied locations can be satisfying for a little while, but you still may be wondering if it’s possible to get rid of El Cid timeshare. There are several reasons you could be in this position. Many people who want to sell or cancel their timeshares do so because of high fees, unexpected property maintenance needs, or consistent bookings that keep them from ever really getting to take a vacation. 

    This is often the case when it comes to El Cid Vacations Club and El Cid Resorts. In fact, when we looked into this timeshare company, we actually found more serious complaints and concerns. 

    A quick Google search will show you that people seek to cancel El Cid timeshare because it is very much a bait-and-switch operation. Most of these unsatisfied customers have called El Cid Vacations Club and El Cid Resorts a scam. There aren’t Google reviews to speak of, nor do they have a BBB page, but their 3 stars on ComplaintsBoard with 41% of all claims remaining unresolved is just a snapshot of what these issues are like. In addition, their parent company RCI has 1.5 stars out of 5 on ConsumerAffairs, which speaks to their management overall.

    El Cid Reviews and Complaints

     

    One standout review from ComplaintsBoard said: 

    • “Many, many times over the last weeks and months we have spoken with, written to, and sent tracked letters to, various people who have not been able or willing to be truthful and take responsibility for the lies, misrepresentations, omissions of the salesmen who induced us to make this purchase. Stories have changed the further away we got from the date of purchase. … You are dishonest and lie about the benefits available to owners. We don’t imagine that we are the only ones to have been scammed by you in the past. The sale was done fraudulently and as such is invalid.”

    Here are a few others from a website called Pissed Consumer, where El Cid has a 2-star rating: 

    • “They take away your points you obviously can’t use during the pandemic but still harass you for your maintenance fee.” 
    • “This is the 3rd email to this company who refuses to even response [sic] about it and continue to try to collect: We are going to Profeco in Mexico with this scam. … I have sent your company multiple emails and a Letter, and you guys refuse to respond and continue to ignore me and my problem. YOUR COMPANY ILLEGALLY LIED TO US to GET US TO PURCHASE THIS. Not only is this illegal in the United States, but it is also unlawful in Mexico. You guys did not buy our other timeshare as promised in order for us to be able to afford this. You lied. This is an invalid contract, and we demand you to return our funds you illegally retained. You guys have practically stolen $30,000 US dollars from us for NO VACATIONS.” 

    Reviews from a website called Defaulters and comments on the forum for Elliott.org speak to similar relationships between customers and the company. Essentially, El Cid sales representatives use high-pressure sales tactics to push people into putting down deposits or making large payments that they promise will get them points, perks, and time at supposedly gorgeous properties. They then find that they cannot access these benefits without paying even more, or that the properties are not nearly what they were told they’d be. 

    So if you’re trying to get rid of El Cid timeshare you’re definitely not alone. There are a few things you can do to try and exit this property you’ve been unfairly saddled with.

    El Cid Official Exit Program

     

    In the wake of the COVID-19 pandemic, El Cid Resorts (but not Vacations Club) developed a new cancellation policy, which is available on their website. They claim that these are more flexible than they were previously. They are fairly limited, though, in that these guidelines don’t necessarily speak to timeshare cancellation or deedback programs. 

    As far as an official exit program, we found a few comments on the Elliot.org board that spoke to the terms of their contracts: “We understand we can exchange our El Cid Vacations Club Points with RCI Affiliated Resorts Worldwide.” Of course, if you check that RCI ConsumerAffairs page that we noted above, you’ll find that this is not typically the case.

    Selling El Cid Timeshare on the Resale Market

     

    Since El Cid Resorts and El Cid Vacations Club do not appear to hold true to their contractual claims in most cases, looking into different avenues to exit your timeshare is probably the best idea in your situation. You may be able to try selling your El Cid timeshare on the resale market. Typically this is more feasible if you do not owe a mortgage. Our recommendations are the following low-cost resale platforms for anyone looking to get out of El Cid timeshare:

    • Craigslist (free)
    • Ebay ($50)
    • Myresortnetwork.com ($34.95)
    • tug2.com ($15/year membership)
    • Redweek.com ($59.99 – $125)

    Finding a buyer on one of these platforms on your own can save you the cost of hiring a timeshare resale broker. That said, you will have to figure out how to transfer the timeshare to the buyer on your own, which can be challenging. 

    Using a licensed timeshare broker instead can be an easier and less stressful option. A broker will do the work of finding a buyer for you. However, they will likely take about 50% of the final sales price as commission.

    Avoiding Timeshare Resalae Scams

     

    Before going down the road of selling your timeshare, be sure to look out for companies that say they will charge you an upfront fee of any kind. Generally, companies like this will say they will post your timeshare on their website and “advertise” it until they find a buyer. This is little more than a scam, because once your timeshare gets posted on their website, it’ll just be lumped in with hundreds or thousands of other properties that get little to no views or clicks, and certainly have no interested buyers. 

    Either a licensed timeshare broker, one of the websites we linked to above, or a reputable timeshare exit company will be a far better option when you want to cancel El Cid timeshare. Always be sure to check a timeshare broker’s licensing before you start working them, though.

    Summary

     

    While it may seem impossible to break free from a timeshare company with fraudulent practices like El Cid, it isn’t — there are reputable exit companies out there that can help you sort out your situation. We created this website with this in mind, and prioritize reviewing timeshare exit companies that treat people fairly and do not charge them until they’ve actually helped them recover their investments. This is one of the main reasons we only recommend exit companies that don’t require upfront payments and use escrow. You can learn more about why escrow is important on this page. 

    Still have questions or want to learn more about one of our recommended companies? Feel free to get in touch. You can give us a call at 833-416-8796, submit the contact form on the right side of the page, or initiate the live chat to do so.

    Can You Get Rid of a Welk Timeshare?

    Table of Contents

    Welk Resorts Major Class Acition Lawsuit 

    Welk Resorts Exit Program

    What Timeshare Exit Companies Can Do

    Summary

    Welk Resorts is one of the largest timeshare companies in the U.S., and based in San Diego, CA. Marriott Vacations Worldwide recently acquired Welk Resorts for $485 million and is now the owner.  

    Welk timeshares are located in several desirable areas, including Missouri; Baja California Sur; the San Diego, Tahoe, and Palm Springs areas in California; and Breckenridge, Colorado. However, if you’re trying to get out of Welk timeshare in one of these places, you are certainly in good company. Many people end up wanting to exit a timeshare after running into problems with booking, financial add-ons, or the properties in themselves. 

    We did a great deal of research on Welk Resorts and Welk Vacations, and found that there were several reasons why people sought to cancel Welk timeshare. Among the most common reasons were the following: 

    • High-pressure sales tactics and false promises during presentations
    • Poor or no customer service 
    • Nonfunctional points program (i.e. more false promises)
    • Badgering past customers after they’ve cancelled
    • Ill-kempt properties with high APRs
    • Overall responsibility from the company and its property managers

    These are serious issues, and we found them cited on a number of reviews websites multiple times. Some of their ratings and complaints included:

    • 1.03 out of 5 stars with the Better Business Bureau, based on
      • 218 complaints closed in last 3 years
      • 84 complaints closed in last 12 months
    • 2.5 stars on Yelp 
    • 388 reviews on ConsumerAffairs that aggregated to a 3.1 out of 5 star rating
      • Most recent reviews were 1-star ratings 

    You can review some of the reasons for these negative reviews and low ratings in these excerpts from the following reviews that we found online.

    From ConsumerAffairs:

    • “While at a baseball game with my husband, I was approached by a Welk rep who was offering a free stay in Las Vegas if we attended their presentation. At the presentation, I was told that this membership would give us the best and cheapest options available to vacation and that we could travel internationally at no additional cost. This all sounded amazing… There is so much that the salespeople left out during the presentation that we did not learn until after the fact. For example, we were told that this was a tax write-off, yet we have never been able to do so. These employees have never been truthful with us and now that we are in this situation of their making, they will not help us resolve it! What kind of customer service is that?”
    • “I wasn’t going to write a review because they processed my timeshare cancellation without any issues. BUT I think it’s sad that they have the nerve to leave me on their call list AFTER I got out of my timeshare. … They were quick to process my request and gave me my deposit back within a couple weeks so I figured good riddance. All of this was in July. But then on Aug 11 I received a voicemail from a Jennifer who was apparently trying to schedule us for a tour? I ignored it. Since August I have gotten a couple of missed calls from their number; in fact I got one today. I don’t even bother to answer or request that they remove me because I’m kinda curious how long the apparent lack of recordkeeping on their end will continue … I am shocked this business model still exists!”

    From the BBB:

    • “Where do I start? First, we were told that just by attending the seminar in Breckenridge, whether we signed up or not, that we’d receive a three night stay in either Cabo or Hawaii. We did end up signing the contact [sic], however, we never received the vacation package that was promised for attending. I talked with multiple staff at Welk OVER THE LAST YEAR to resolve this issue and here we are today, still not resolved. … I’ve honestly never felt worse about giving my money to a company that was supposed to make my life easier in planning and booking vacations. I’ve experienced nothing but one issue after another. The customer service reps literally read off a screen and will sit there on repeat until you decide you’ve had enough. I had to cancel my reservation at a Chicago hotel in the beginning of March and am STILL WAITING on my refund. I will never use this service that I have paid for again. … Everything that was promised was a lie.”

    The recent 1-star reviews on ConsumerAffairs were very telling, as they mostly spoke to the high-pressure sales tactics that Welk Resorts used to push people into buying timeshares. Unfortunately, this is not uncommon, and can lead to buyers’ regret in the long run.

    Welk Resorts Major Class Action Lawsuit

     

    It’s notable that these tactics and promises were the foundation for a major class action lawsuit between San Diego County and Welk Resorts. It’s not difficult to find information about this case if you look up “San Diego vs Welk class action lawsuit.” 

    You should be aware that, in June 2020, they were relegated to paying up to $3.5 million in penalties and restitution to those who suffered from their false promises. 

    There are also a handful of other class action lawsuits involving Welk Resorts, including:

    • Welk Resort Sales, Inc. v. Bryant – Case No. 17-03197-CV-S-SWH, United States District Court For The Western District Of Missouri Southern Division
    • Lopez v. Welk Resort Grp., Inc. – Court Of Appeal, Fourth Appellate District Division One State Of California
    • Chavez v. Welk Resort Grp., Inc. – Court Of Appeal, Fourth Appellate District Division One State Of California

    Not only is there a page on the Welk Resorts website about the resolution of the San Diego County lawsuit, there is a website called Welk Restitution for those who could be considered claimants. While you typically do not need to do anything to receive compensation from a class action lawsuit of this nature, it is worth looking into, as there is a good amount of information there about the case in general and what you can do to recover what you’ve lost.

    Welk Resorts Exit Program

     

    There does appear to be an official Welk Resorts exit program. It is not exactly easy to find, as it isn’t located on their website, but if you look up that search term you can find it through Responsible Exit. The exit program runs through Experiences Vacation Ownership by Welk Resorts. 

    On the website for this program, they claim to work with both “deeded and points-based properties,” and handle sales directly without any upfront fees. If you are trying to cancel Welk timeshare, this is one route you can look into using. Oftentimes, though, whether or not you can actually sell back a timeshare depends on the value of your property, or the amount of mortgage you have left to pay, so it’s wise to have another plan in mind as you explore this option.

    What Timeshare Exit Companies Can Do

     

    Some of the other options for getting out of your Welk timeshare are resale with another platform or working with a licensed timeshare broker. We tend to recommend these after exhausting what you can do directly with the company, since they can save you time and money in the long run. 

    It’s also worth exploring what timeshare exit companies can do for you in case you need another option. We created this website in order to help timeshare owners like you resolve issues with timeshares, and we have several companies we recommend that can help.

    Our recommended companies are only those who are legitimate and reputable, and we tend to parse this by those who offer escrow payment as an option. When you pay through escrow, that the timeshare exit company does not get paid in full until after you have successfully cancelled your timeshare. You can learn more about why escrow payments are important on this page. 

    Making sure you go by this rule of thumb is a good way to avoid scams and make sure you’re actually getting relief from your timeshare struggle. 

    Summary

     

    If you’re one of the many people who’s suffered the consequences of Welk Resorts’s false promises, there’s still more than one way to get out of Welk timeshare. Have a look into our recommended timeshare exit companies to figure out what might be best for your situation. All of these companies are reputable in that they use escrow for payments, and have many positive reviews from clients they’ve helped in the past. 

    And if you have other questions about cancelling a timeshare, or want to ask about one of these companies, feel free to get in touch with us. You can give us a call at 833-416-8796, fill out the contact form on the right side of this page, or initiate the live chat to get started.

    Can You Get Rid of a Velas Vallarta Timeshare?

    Table of Contents

    Vellas Vallarta Timeshare Exit Program

    Avoid Timeshare Exit Company Scams

    Cancel Your Timeshare with a Trustworthy Company

    Summary

    Velas Vallarta, also called Club Velas Vallarta, is a timeshare program that’s part of Velas Resorts. It is located in Puerto Vallarta, Mexico, and is part of RCI, the largest timeshare company in the world. 

    If you are one of the many people trying to get rid of Velas Vallarta timeshare, you may have one or several reasons for wanting to do so. When we looked into this timeshare program and resort, we found that most people wanted to exit their Velas Vallarta timeshare because of:

    • Hidden fees when it came time to book
    • High-pressure sales presentations
    • Bait-and-switch practices and negative marketing tactics 
    • Borderline or potentially illegal practices
    • Unresolved complaints

    While Velas Vallarta did not have many aggregate ratings to speak to these negative experiences, or a BBB page, we found that they have 3 stars and 17 reviews with ComplaintsBoard, as well as several 1-star and 2-star TripAdvisor reviews that spoke more specifically to the timeshare program’s faults. 

    From ComplaintsBoard:

    • “The 90 minute presentation we attended turned out to be between five to six hours. Once we got down to signing the contract we were rushed through to ‘get us back on vacation.’ We were told the timeshare we were buying was previously owned and therefore we wouldn’t have the right to rescind. Violation of Mexican law. The sale of our existing timeshare was a condition of purchase at Velas Vallarta. The salesperson misled us about the guarantee to sell our existing timeshare for $60,850. We didn’t get the guarantee until we were leaving after signing the contract. The guarantee was for no more than to list the property for sale for $60,850. We talked about the RCI bonus weeks we were getting. We talked about the cost of $169 or $189 a week. Nothing was said about having to pay maintenance fees first. ”

    From TripAdvisor:

    • “We were told because we were purchasing a unit that had previously been foreclosed on we had to give up the 5 day cancellation rights. They can not do this. But the HUGE fraud came to us from there [sic] trade in manager Mr. Ken Waller who arranged for a broker to purchase a timeshare we owned in Minnesota… He gave us a fax from the broker confirming the deal that he had negotiated for us. When we returned home and spoke with the broker that was purchasing our Minnesota timeshare we learned that they DID NOT send this confirmation fax to Mr. Ken Waller. … All our letters to them have gone unanswered and we still are pursuing them for a refund of our down payment. … VelasVallarta is a lovely resort, but one has to wonder about an organization that allows there [sic] salespeople to represent them in such a fraudulent way and that resorts to illegal tactics to complete a sale.”

    There are also a few independent blog posts out there that go more in-depth. One in particular, hosted on blogspot.com, goes by VelasResortScam and picks apart these dishonest tendencies and the aforementioned (illegal) backpedaling on the five-day right of rescission. 

    As you can tell, most of these problems have more to do with the nature of the timeshare program and the people who run it than with the resort itself. Unfortunately, these problems and complaints are highly indicative of a timeshare scam. So if you are trying to cancel Velas Vallarta timeshare, it will probably be difficult to do so, but you do have options.

    Velas Vallarta Timeshare Exit Program

     

    Unsurprisingly, we did not find anything in the way of an official timeshare exit program through Velas Resorts or RCI. Usually RCI properties come with a claim of being able to exchange points and use them elsewhere, and that was the case when we checked this resort on RCI’s website. That said, we tend to find, based on others’ experiences, that RCI does not hold fast to these promises. 

    If you are interested in attempting to contact the resort directly, there are a few places you can do so. The timeshare hub for Velas Resorts — also called the “Club” or “All-Inclusive” page — goes under the name “Grand Velas.” Searching these terms should bring you to the landing page, and from there you can navigate to the Club Velas Vallarta section, where they have a Contact subsection.

    Avoid Timeshare Exit Company Scams

     

    In our research of Velas Vallarta, we found that on a few different message boards — specifically, ComplaintsBoard — a timeshare exit company called Mexican Timeshare Solutions posted to get business from unsatisfied timeshare buyers. Unfortunately, this timeshare exit company appears to have jumped upon the opportunity to be about as fraudulent as Velas Vallarta. They have been shown to request upfront fees in exchange for their services right off the bat, and researching them further shows several related complaints. 

    Both of these behaviors — approaching people first and demanding prior payments — are massive red flags when it comes to timeshare exit companies. A quick Google search shows Mexican Timeshare Solutions’s practices fit right into those that we consider shady and less than trustworthy. 

    While working with a timeshare exit company is typically a good idea in a situation like this one, there are several practices similar to this company’s to be aware of when you’re looking to get out of Velas Vallarta timeshare. Here are a few other tips to keep in mind so you avoid scams like theirs in the future:

    • Avoid companies with no online presence, and especially those that don’t have their own website at all. Online ratings and reviews of the timeshare exit company in question will help you research this more thoroughly.
    • Avoid companies that don’t have a BBB rating or boast a very low grade (Fs are especially glaring). 
    • Avoid companies that do not have a successful track record of releasing clients from their timeshare contracts. 
    • Get everything in writing, and make sure you have a contract with the company. If they try to avoid using a contract, that is a major red flag.

    Cancel Your Timeshare with a Trustworthy Company

     

    We created this website because there are so many companies out there like Mexican Timeshare Solutions, and we wanted to make it easier to find better, more legitimate options. It is definitely possible to find a reputable timeshare exit company that has a solid record of successfully releasing people from their contracts. 

    You can look for the following “green flags” to make sure you’ve chosen to work with a more reputable company:

    • A strong rating with the BBB and few (if any) complaints
    • Having been in business for several years
    • A physical office address, as opposed to a PO box
    • A professional-looking website
    • Use of written contracts for services 

    All of the companies that we recommend use escrow for payment, which means they don’t get paid until they’ve helped you get out of your timeshare. You can learn more about why escrow is important on this page.

    Summary

     

    When you’re ready to get out of a timeshare that hasn’t been what you expected it to be, have a look at the companies we recommend. All of these companies are well-rated, use escrow for payment, and have a solid record of helping other timeshare owners to get out of their contracts. 

    If you have further questions about any of these companies or about timeshare exit in general, please feel free to get in touch with us. You can give us a call at 833-416-8796, fill out the contact form on the right side of the page, or initiate the live chat to get started.

    Can You Get Rid of a Sunset Group Timeshare?

    Table of Contents

    Official Sunset Group Exit Programs

    Sunset Group Class Action Lawsuit

    Avoiding Timeshare Exit Company Scams

    Cancel Your Timeshare with a Trustworthy Company

    Summary

    Sunset Group, which also goes by Sunset Hotel Group and Sunset World, is a timeshare company with properties throughout Cancun and Riviera Maya in Mexico. Sunset Royal Beach Resort is one of this company’s properties as well. Their headquarters are in Miami, FL, and they appear to be owned by RCI, the biggest timeshare company in the world.  

    If you’re looking to get rid of Sunset Group timeshare, you are not alone. While these properties appear to be luxurious and perfect for a getaway, many people are in a similar situation and seeking to get out of what they have purchased with this company. The reasons for this range between the following:

    • Bait-and-switch practices with contracts
    • Undisclosed and hidden fees 
    • Poor to no customer service and unresponsiveness 
    • Inability to use timeshares as promised

    Sunset Group’s ratings and reviews reflect all of these issues and complaints. These ratings include:

    • No accreditation and an F grade with the BBB
      • 21 total complaints in the last 3 years 
    • 3 out of 5 stars on ComplaintsBoard based on 43 complaints overall 
      • 42% of these complaints remaining unresolved

    Some of the specific complaints are particularly disheartening. Here are just a few of the standout comments that we noticed.

    From the BBB:

    • “Signed a contract and they issue [sic] a totally different contract through email. They used our names to finance a down payment with out our consent! Scam! … All the information that was given to us was misrepresented and all lies. We are very disappointed because we loved our stay at Hacienda Tres Rios and had actually recommended it to many of family members and friends but we were lied to and we were made to sign a contract under under duress and false pretense.”
    • “As soon as we attempted to use the timeshare, we found the undisclosed fees and misrepresentations. When calling to make a reservation, we would be required to pay an all-inclusive fee of $89 per person. This brought us to compare the cost of timeshare vacations with traditional vacations, leading to the understanding that we had been scammed. … We were never told that the maintenance fees would increase. … we were told that we could not cancel our contract.”

    From ComplaintsBoard:

    • “After further review of our contract, we decided to cancel since we did not feel very comfortable about the whole business transaction. Therefore, we used the five day right of rescission as stipulated in the contract. … We wrote up a cancellation document and presented it to Sunset Fishermen (which was easy since we were staying there). They accepted this and said they would process the paper work and credit our accounts. … The problem we encountered was our credit card charges were never reversed so we wrote the Sunset group and requested refunds. They wanted us to send them a copy of our cancellation letter since they claimed they didn’t seem to have it. … We decided to fight this through our credit card companies. We did so and provided proof of our claim. … Now the Sunset Group threatens us with a collection agency and is attempting to ruin our credit. Un-believable, this firm must be put out of business. We are seeking total resolution.”

    Overall, there is a great deal of information in these reviews and complaints that indicate Sunset Group is a fraudulent timeshare company that delivers false promises and makes it difficult, if not impossible, for customers to get out of their contracts.

    Official Sunset Group Exit Programs

     

    We did not find any evidence of an official exit program with Sunset Group, but most timeshare companies do have such programs set up. If you are seeking to get out of Sunset Group timeshare, checking on their website and getting in touch with customer service is the first place you’d want to start.

    Sunset Group Class Action Lawsuits

     

    In terms of why it’s difficult to find an advertised exit program, sometimes class action lawsuits are the reason for this. However, we did not find anything online about pending lawsuits with Sunset Group. There was one indication of a potential case that might be filed by an attorney named Mitchell Sussman; you can find out more by searching “Promotoria Sunset Group Timeshare Owners Lawsuit.” 

    That said, until there is any official news of a class action lawsuit, we would encourage you to seek out alternative routes to getting compensated for the time and money you’ve invested in your timeshare with Sunset Group.

    Avoid Timeshare Exit Company Scams

     

    In our research of Sunset Group, we found that many unsatisfied customers on different message boards, especially ComplaintsBoard and RedWeek, were approached by a timeshare exit company called Mexican Timeshare Solutions. This company appears to have jumped upon the opportunity to be about as fraudulent as Sunset Group has been. They have been shown to request upfront fees in exchange for their services right off the bat. 

    Both of these behaviors — approaching people first and demanding prior payments — are massive red flags when it comes to timeshare exit companies. A quick Google search shows Mexican Timeshare Solutions’s practices fit right into those that we consider shady and less than trustworthy. 

    There are several such practices to be aware of when you’re looking to cancel Sunset Group timeshare. Here are some other tips to keep in mind so you avoid similar scams in the future:

    • Avoid companies that lack an online presence, especially those that don’t have their own website at all. Online ratings and reviews of the timeshare exit company in question will help you research this more thoroughly.
    • Avoid companies that don’t have a BBB rating or boast a very low grade (Fs are especially glaring). 
    • Avoid companies that do not have a successful track record of releasing clients from their timeshare contracts. 
    • Get everything in writing, and make sure you have a contract with the company. If they try to avoid using a contract, that is a major red flag.

    Cancel Your Timeshare with a Trustworthy Company

     

    This website exists because there are so many companies out there just like Mexican Timeshare Solutions, and we wanted to make it easier to find other options. In spite of practices like theirs, it is possible to find a legitimate timeshare exit company that has a track record of success in releasing people from their contracts. 

    In contrast to what indicates a timeshare exit scam company, you can look for the following to be sure you’re working with a more reputable company:

    • A strong rating with the BBB and few (if any) complaints
    • Having been in business for several years
    • A physical office address, as opposed to a PO box
    • A professional-looking website
    • Use of written contracts for services 

    Most of the companies that we recommend are notable in that they use escrow for payment, which means they don’t get paid until they’ve helped you get out of your timeshare. You can learn more about why escrow is important on this page.

    Summary

     

    While timeshare exit companies are definitely not your only option, working with a reputable one could end up being what helps you recover your investment. When you’re ready to find a timeshare exit company that can help you, visit our list of recommended companies. And if you still have questions about getting out of your timeshare, feel free to get in touch with us. You can give us a call at 833-416-8796, submit the contact form on the right side of the page, or initiate the live chat to get started.

    Can You Get Rid of a Royal Elite Sandos Resorts Timeshare?

    Table of Contents

    Royal Elite Sandos Resorts Official Exit Programs

    Avoid Timeshare Exit Scams

    Summary

    Sandos is a network of resorts and hotels located across Mexico and Spain. They are owned by RCI, the biggest timeshare company in the world, and have properties in several locations including Cancun, Playa del Carmen, and Los Cabos. The Royal Elite Vacation Club is their official timeshare program. Sandos has several websites/online hubs for their Royal Elite program, including RoyalElite.com, RoyalEliteWeeksRental.com, and Sandos.com/Royal-Elite. You can visit any one of these pages to learn more about the program. 

    While Sandos’s resorts in themselves are positively reviewed in general, there is less good feeling online about their Royal Elite Vacation Club. Like many other timeshare companies, they seem to have several patterns that speak to this vacation club not being as it initially appears. We found that several people wanted to cancel Royal Elite Sandos Resorts timeshare for the following reasons: 

    • Use of high-pressure sales tactics in the buying phase
    • Unfulfilled claims and false promises
    • Little to no customer service in attempts to resolve problems or acquire refunds
    • Constantly booked properties
    • Overall bait-and-switch practices and fraudulent-seeming behavior

    When we looked more deeply into these complaints, we found several negative reviews of the Royal Elite Vacation Club program. These were not with the BBB, as Sandos Resorts has an inactive page and Royal Elite doesn’t have a page with them at all, but we were able to find a few TripAdvisor reviews that spoke to the sales practices behind the timeshare program at a few different Sandos properties. 

    From one, entitled “Beware of Royal Elite sales persons”: 

    • “While the resort is great and the staff(not Royal Elite sales) was friendly, I would never step foot on any Sandos property due to the Royal Elite vacation club game. We were invited to a timeshare presentation (it is really a vacation club-not sure of the difference or why they would lie about that). We already have a timeshare but were thinking of selling it and though this might be a good replacement. We knew the sales person was most likely misrepresenting information. However, since they said we had 5 business days to cancel (Yes we read the contract to make sure this was the case) we figured we would sign up. Well, that is what the scam is. … We canceled within 5 business days. They acknowledge that we canceled within 5 business days. It has been a few weeks and still no refund. No written confirmation that our contract was canceled.”

    Similarly, the Royal Elite Vacation Club Complaint Board and ComplaintsBoard pages do not have aggregate ratings, but there are several noteworthy reviews and complaints that we thought were worth investigating: 

    From Complaint Board: 

    • ““Salesperson claims that the all-inclusive fee is per couple, but in reality it is per person per night. Clients can often book the vacation cheaper online without using their timeshare, than with booking their timeshare and paying the maintenance fees and all-inclusive fees. … claims that they can trade their weeks to RCI points, and use the points to pay for 100% of an airline ticket, when in reality RCI only allows for clients to use points for 33% of the cost of the ticket.”
    • “We have had our membership for 4 years and have had nothing but difficulty in making reservations. The staff seem to work hard at being as obstructive as possible. We wish to accelerate the use of our weeks but the resort refuses to confirm our access to the Royal Elite section and services. In addition at our last holiday the resort was crowded and noisy. Staff did nothing to curtail the noisy, screaming, rude guests. We would never recommend this again.”

    From ComplaintsBoard: 

    • “They are absolute scammers! Be aware!!! Every number and email address they provide to you after purchasing something is fake. There is NO way to get into contact with these cowards after they completely RIP you off. Disgraceful company.”
    • “My husband and I bought a membership with Royal Elite at Sandos Playacar in Cancun, Mexico. We were promised all sorts of services and amenities. Nothing about the membership that was represented to us has been true. We were scammed out of thousands of dollars and have nothing to show for it but heartache. When you contract with Royal Elite you also are enrolled with RCI and Holiday Systems International (HSI), which assists with cash exchanges for your Royal Elite weeks you don’t use and other travel services, such as 50% discount hotels, airfare, etc. None of it is true…HSI advertisements are also false.”

    Finally, we found a well-written post on a blog called CreativIndie, “BEWARE: The Sandos Mexican Timeshare Scam” that went in-depth as to the entire Royal Elite experience, the kinds of problems that typically arise, and why they are such significant problems. 

    Its conclusion was:

    • “The main aim of this post is to warn others away from signing with Sandos Royal Elite or Priority Exchange Timeshare. They use proven sales tactics, and somehow everything sounds pretty good, but their claims were never realized. … a blatant discrepancy like this would be given a clean refund; the inability to refund is a giveaway that something is very fishy.”

    Overall, these reviews are highly indicative of fraudulent business practices within the Royal Elite Vacation Club. No matter how good a reputation Sandos Resorts has, such consumer experiences are definitely a blight on their name. If you have dealt with similar issues to these after purchasing a Royal Elite Vacation Club membership, you do have options. It is possible to get rid of Royal Elite Sandos Resorts timeshare.

    Royal Elite Sandos Resorts Official Exit Programs

     

    When looking into whether Royal Elite Vacation Club had an official timeshare exit program, we found a page connected to their guest portal with tips on avoiding timeshare resale scams. While all details up to this point highlight that it’s incredibly difficult to get out of Royal Elite Sandos Resorts timeshare solely through customer service, this may indicate the opposite, and that it’s possible to go a more direct route. However, we did not find any pages on their various websites for an official exit program. 

    As far as working through customer service goes, we did see that a customer service representative posted on ComplaintsBoard so that people seeking refunds and to exit their timeshares could get in touch more easily. Of course, the fact that the Royal Elite Vacation Club felt the need to post online like that isn’t a good sign — to us, it says that it’s far too difficult to contact customer service, which is another scam red flag.

    Avoiding Timeshare Scams

     

    Unfortunately, Royal Elite Vacation Club is not unique in its practices. Timeshare scams are increasingly common in the industry. But the good news is that they are avoidable. As with any other kind of company that you do business with, there are red flags that you can look out for in the early phases. That way you can save yourself a serious amount of time, money, and heartache getting involved any further. 

    Keep an eye out for the following to avoid timeshare scams:

    • Promises that sound too good to be true, including incentives for making an initial purchase that don’t seem to have strings attached (because they probably do)
    • Upfront fees, including high-dollar deposits or “administrative” fees that are far more than you’d expect them to be 
    • Pushy sales presentations, especially those that don’t encourage you to take your time in making a decision

    Whenever you make a purchase, especially when it comes to vacation properties, always read the fine print, and don’t fall for any high-pressure sales tactics. Taking it slow and knowing what you want — not what someone else convinces you that you want — is the best way to avoid any kind of scam.

    Summary

     

    When you’re ready to cancel Royal Elite Sandos Resorts timeshare, we’d love to help you find a reputable timeshare exit company who can help. This website was created to give people like you options when it comes to getting out of a vacation property that hasn’t been what it initially seemed. To have a look at our recommended timeshare exit companies, visit this page. And always look for a timeshare exit company that allows you to pay using escrow, so that they don’t get paid until you are completely satisfied. You can learn more about why escrow is important here.

    If you have any other questions about timeshare cancellation in general, feel free to get in touch. You can call us at 833-416-8796, submit the contact form on the right side of this page, or initiate the live chat to get started.

    Can You Get Rid of a Reef Playacar Resort & Spa Timeshare?

    Table of Contents

    Reef Playacar Resort & Spa Timeshare Exit Program

    Avoiding  Timeshare Scams

    Choosing a Timeshare Exit Company to Get Out of Playacar Resort & Spa Timeshare

    Summary

    Reef Playacar Resort & Spa is part of a larger company called The Reef Resorts, whose three locations are in Mexico. Reef Playacar Resort & Spa is in Playacar, Playa del Carmen, and like many similar resorts, has its own timeshare program. This program is called the Leading Vacation Club. 

    Maybe you are one of the many people that purchased a timeshare with Reef Playacar Resort & Spa and are now seeking to get out of it. Maybe it’s because of the resort itself not being what you pictured, or because of the sales tactics that were used to get you to buy. Whatever your reason for seeking to cancel Reef Playacar Resort & Spa timeshare, you are definitely not alone. 

    When we researched Reef Playacar Resort & Spa online, we found several negative reviews and complaints, including an aggregate 2.5 stars on Yelp, several 1- and 2-star TripAdvisor reviews, and some glaringly low ratings on Orbitz and Travelocity as well. Reef Playacar Resort & Spa does not have a BBB page, nor does the Leading Vacation Club. Guests and timeshare buyers cited poorly maintained properties, high-pressure sales tactics, false promises, unexpected fees, and shoddy customer service as their reasons for their complaints. 

    The following are a few of the most noteworthy reviews that we found online. 

    From Yelp:

    • “They give you wristband [sic] to wear the entire time you’re staying there! Not as classy as it looks. We didn’t like the wristbands because when we went into town, we were targeted as tourists. We took the wristbands off the next morning after breakfast and went to the hotel’s beach for about an hour before our taxi to the airport arrived. When entering back onto the hotel property, the security treated us like criminals who were trespassing. We were not informed that we needed to have our wristbands on the entire time. The security was very rude and disrespectful. Also the way the resort is presented online does not reflect the way it looks in person. We will never stay here again.”
    • “I love Mexico and the people are very kind but this resort i will never come back to, first of all they need to get their head out their ass and take care of their customers instead of preasuring [sic] their customers to purchase a timeshare. … Beware of false advertisements my friends.”

    From TripAdvisor:

    • “I am so glad that my nightmare is over. After months of fighting with the Reef Club my credit card provider was finally able to retrieve my money. I was also lured in by Jerry from Georgia and a hippy-like 40something old Gary also from the east coast who kept ensuring us that we will be making money each year and have access to all these great travel discounts on hotels and flights. He actually never referred to this as a timeshare and kept feeding us lies. Sadly, my hubby and I have never experienced anything like this and we were lured in. I felt somewhat embarrassed by the whole thing now and utterly disgusted by this resort and the people. Do not support them! Dont stay here. They prey on people and then ignore you completely once you begin asking questions. If only I had access to the internet while we were there then google would have informed me of this scam. Well it was a learning experience. Be aware people. If you get sucked into buying the diamond traveler club membership, take quick steps to contact your credit card, the resort to cancel in writing, PROFECO-the mexican better business bureau.”

    Ultimately, it appears that the timeshare program and the resort alike leave much to be desired. They operate on what seems to be a fairly fraudulent basis and we do have to evaluate them as such since we did not find evidence to the contrary.

    Reef Playacar Resort & Spa Timeshare Exit Program

     

    To access a more direct route in trying to get rid of Reef Playacar Resort & Spa timeshare, you can go to the Reef Playacar website and navigate to their footer, where the link to Leading Vacation Club can be found (“LVC Access”). On this landing page, all you need to do is go to the Contact page to find where, “if you are looking to buy, sell, or rent a vacation ownership, or want more information on your options,” you can get in touch. 

    We would encourage you to note, however, that many people also posted warnings about their buyback program on Timeshare Marketplace. If you search for “timeshare marketplace Reef Playacar” on Google, you’ll find complaints about their timeshare exit program. Even this program, set up in tandem with Royal Diamond Resorts and Resort Marketing Solutions, is a scam — one that cheated several people out of their money. 

    With this in mind, you should know that the best of your other options is working with a reputable timeshare exit company, one that works directly with the resort but is not actually a part of it.

    Avoiding Timeshare Scams

     

    Sadly, Reef Playacar Resort & Spa is not unique in its practices. Timeshare scams are incredibly common. But the good news is that they are also entirely avoidable. As with any other kind of business, there are several red flags you can look out for in the early phases to avoid getting involved any deeper. That way you can save yourself a serious amount of time and money.

    Keep an eye out for the following to avoid timeshare scams:

    • Promises that sound too good to be true, including incentives for making an initial purchase that don’t seem to have strings attached (because, in all likelihood, they do)
    • Upfront fees, including high deposits or “administrative” fees that are far more than you’d expect them to be 
    • Pushy sales presentations, especially those that don’t encourage you to take your time in making a decision or offer gifts and alcohol to influence your decision-making

    Whenever you make any purchase, and especially any major one like a vacation property, always be sure to read the fine print, take it slow, and know what you want — not what someone else convinces you that you want.

    Choosing a Timeshare Exit Company to Get Out of Reef Playacar Resort & Spa Timeshare

     

    While the same red flags with timeshares can apply to timeshare exit companies, there are also several exit companies out there who use honest business practices. A reputable timeshare exit company will, first and foremost, not expect upfront payments, and instead will use escrow. This means, in essence, that they do not get paid until your contract is canceled and you’re satisfied with their work. You can learn more about why escrow is important here.

    Some of the other signs of a legitimate timeshare exit company to look out for include the following: 

    • A strong rating with the BBB and few (if any) complaints
    • Having been in business for several years
    • A physical office address, as opposed to a PO box
    • A professional-looking website
    • Use of written contracts for services 

    Again, while they are not the norm, there are many companies like this that exist. You can explore our list of recommended companies to look into which one could be right for your situation.

    Summary

     

    When you’re ready to get out of Reef Playacar Resort & Spa timeshare, we’d love to help you find the right timeshare exit company. This website was created to give people like you more options when it comes to getting out of a vacation property that hasn’t been what it initially seemed at best, and at worst has turned out to be a complete scam. As a reminder, you can have a look at our recommended timeshare exit companies on this page. 

    And if you have any other questions about timeshare cancellation in general, feel free to get in touch. You can call us at 833-416-8796, submit the contact form on the right side of this page, or initiate the live chat to get started.

    Can You Get Rid of a Real Club timeshare?

    Table of Contents

    Real Club Exit Program

    Avoiding Timeshare and Timeshare Exit Company Scams

    Cancel Your Timeshare with a Trustworthy Company

    Summary

    Real Club, or The Real Club Playa Resorts, is a resort company whose properties and timeshares are primarily located in Mexico. They have several destinations across Mexico, and a few in Jamaica. Real Club is owned by RCI, the biggest timeshare company in the world. 

    If you are seeking to get out of Real Club timeshare, it could be for one of many reasons. Maybe you’ve turned out to not use your timeshare nearly as often as you hoped, or the property was different than you thought it would be — and not for the better. When we looked into this resort, we found a number of major complaints. Here are just a few of them.

    From a Timeshare Forums post: 

    • “The real issue lies in the fact that they lied to us about rates and switched schedules in the contract on us. … We were told that we could sell up to 5 weeks per year for $1000 per week or more, it seemed like a good idea. We could use the money to pay for the plan and save for our next trip. When I called yesterday, I was told to call a person at Global Research. I was told by her that we had to pay a fee of $600 up front in order to sell. It was then I started to research and found out all the complaints. There are warnings against Global Research but to do with Secret Shoppers and paying people with phony cheques. The whole thing smelled bad. In light of the troubles we have had so far with Real Club, I’m not taking the chance of paying any more money up front. I’ve since heard that it’s not likely you’ll get back what you’ve paid for the week. … Now every time I call there, I get put on hold and eventually transferred to a message asking me to leave a voice mail. Also, Mr. Vallado provided my wife with a false e-mail address when she wanted to file a complaint and cancel the agreement. This is not how a respectable enterprise operates.”

    From a TripAdvisor post: 

    • “Quite a good hotel BUT DO NOT BUY a Real Club Membership. It’s a SCAM. Basically, you end up paying TWICE for your stay when you can get great deals online instead like we did and save tens of thousands of dollars (which is what you’d pay if you got hooked into their very subtle and intense membership sell).”

    From ComplaintsBoard:

    • “A few weeks after the purchased [sic] we realized that we were scammed by Real Club, we called the Hotel and tried to cancel but our efforts were useless. We called thousands of times asking for … the person in charge of the cancellations but she never was available. We just gave up when a guy just told us that: “[Her] job is to not answer the phone calls; in order to avoid any cancellation request”. It’s undeniable that the personnel of Real Club has a lack of honesty and an excess of cynicism. We have been in contact with Yessica Altamirano from Real Club we told her that we spoke with a PROFECO representative and he told us that this kind of dishonest practices are very common in the timeshare industry specially with American and Canadian people; but due to the tourism crisis that mexico is experiencing the hotels are lying to Mexicans as well. So far it’s very clear that she is not willing to help us. Our advice is do not even think of purchasing with Real Club.” 

    In other words, the main issues people have with this resort resulting in their wanting to get rid of Real Club timeshare are bait-and-switch practices, unexpected charges and fees, and little to no help from customer service. 

    While Real Club does not have a BBB rating or an aggregate on ComplaintsBoard, these reviews certainly speak to the nature of the resort’s timeshare program. Whatever your complaints or reasons for wanting to get out, you should know that it is possible to cancel Real Club timeshare.

    Real Club Exit Program

     

    We were not able to figure out if Real Club has an official timeshare exit program. It’s not possible to access the Real Club Resorts website without a user login, so it appears to be more of a guest or customer portal. That said, most resorts and timeshare companies have some form of customer service landing page that is a good place to start for sorting out your cancellation options.

    Avoiding Timeshare and Timeshare Exit Scams

     

    The sad reality is that Real Club’s lack of accessibility online is just another red flag on top of its numerous complaints. Like many timeshare companies, we have to evaluate Real Club as a fraudulent operation. 

    In the future it’s important to keep these and other red flags in mind to avoid being scammed by a company like this or even a timeshare exit company. On this website, we are cautious about which companies we recommend because, just as with timeshares in general, there are plenty of scams in the timeshare exit industry. Many timeshare exit companies promise timeshare owners that they’ll cancel their timeshare with a money-back guarantee, but never deliver on their promises and keep the money that they were paid. 

    To avoid scams in the future, make sure you pay attention to the following:

    • Resist pressure to act fast or pay for a service right away. A reputable company will never pressure you into working with them before you are ready to get started. High-pressure sales tactics and hounding potential clients are major warning signs, and point to a business you want to avoid.
    • Ask about licensing, insurance, and identification with all local businesses. It’s generally wise to work with a local business, but to get even more clear about which of those are trustworthy, it’s also a good call to ask about their licenses and insurance. Checking IDs is smart as well, especially with any business that will be dealing with your money and personal information. 
    • Check the fine print and don’t believe everything you read. Many fraudulent companies rely upon using common industry phrases, but only use them in a shallow way, and do not have information to back up their exaggerated claims. A responsible company will provide you with details on their services and not come across as outlandish in doing so. 

    Watch out for high upfront payments and nontraditional payment methods. Requests to pay via wire transfers or prepaid money cards are common red flags, but so are requests for upfront fees that do not use escrow, as well as agreements that do not have legitimate contracts. There is no money-back guarantee or amount of lip service that is enough to promise that you’ll get a refund if a service doesn’t work as promised.

    Cancel Real Club Timeshare with a Reputable Exit Company

     

    As noted above, you do have several options to cancel Real Club timeshare, including resale on your own or hiring a broker. But depending on your situation, especially if you do not have an active mortgage, working with a timeshare exit company could be a great option. Timeshare exit companies do not usually try to sell your timeshare. Instead, they prefer working directly with timeshare developers and resorts in order to encourage them to take the timeshare back and cancel any remaining fees. 

    Working with a timeshare exit company to get out of Real Club timeshare is something you should only do with a legitimate company. We typically only recommend timeshare exit companies who use escrow for payment, so you don’t have to invest in upfront fees and risk another fraudulent experience. You can learn more about why escrow is important here. And you can explore some of the companies that we recommend on this page.

    Summary

     

    While it’s difficult to get rid of Real Club timeshare, it’s not impossible. Getting in touch with a reputable timeshare exit company can help you get started on releasing yourself from this weighty and fee-laden situation. 

    If you still have questions about our recommended companies, or anything else related to cancelling your timeshare, please feel free to get in touch to learn more. You can contact us using the contact form on the right side of the page, initiate the live chat, or give us a call at 833-416-8796.

    OUR GOAL

    Our goal is to help timeshare owners find a reputable timeshare exit company to work with. We like to recommend timeshare exit companies that offer a low up front fee escrow payment option, so you are protected from scams. Contact us to receive a free timeshare exit consultation.

    TIP

    Always contact your resort or timeshare developer first before contacting a timeshare exit company. Some have exit programs of their own that can assist you with a timeshare cancellation

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